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Theme update to 1.8 leads to blanc page - by maccandy

This topic has 11 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

maccandy

Participant

May 26, 2017 at 21:28

hello,

after updating the theme with 1.8 (uploading the classico folder into the themes folder), the complete wordpress disappears. All page including /wp-admin only show a blanc white page.
The only solution was to restore of an backup.

Could you help me and tell me where the problem is?

thx
maccandy

#164281 Copied Theme version: 1.8

10 Answers

bimax

Participant

May 26, 2017 at 23:38

.
Please, delete my post!

#164285 Copied

Rose Tyler

Support staff

May 29, 2017 at 09:46

Hello,

I am glad that you sorted out.
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#164362 Copied

maccandy

Participant

May 29, 2017 at 10:07

Hello,

could you please answer my question?

thx
maccandy

#164368 Copied

Rose Tyler

Support staff

May 29, 2017 at 10:25

Hello, @maccandy,

Sorry for the delay.
Please check https://www.8theme.com/demo/docs/classico/ (1.1. Classico Theme Requirements)
Also, you can export theme settings in Theme Options > Import/Export > Options > Export Options, then activate default theme, rename classico folder via FTP and upload new theme archive in wp-admin > themes and enter your purchase code to activate the theme, then import your theme options and maybe re-add your widgets in Appearance > Widgets.

Regards,
Rose Tyler.

#164375 Copied

maccandy

Participant

May 30, 2017 at 20:51

hello rose,

thanks for the howto guide to update the theme.
i updated as you explained, but now i have the same problems with for example too large buttons like in old versions of the theme. these problems i solved with an child theme, but in the new theme package, i couldn’t find the child theme of the 1.8 version to use with my modifications. where will i find it, in the documentation of the theme, you wrote “…included child theme in theme package”.

thx for your help
maccandy

#164592 Copied

Rose Tyler

Support staff

May 31, 2017 at 10:17

Hello,

You need activate your existing child theme after main theme update, because you have only one child theme for all main theme versions.
Please note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. So you may need to edit your changes in the child theme to proper work with new versions.

Regards,
Rose Tyler.

#164631 Copied

maccandy

Participant

May 31, 2017 at 20:05

hi rose,

after activating the old child theme, there was the blanc page again. and now i have the problem that i could not change back because backend is also only a blanc page!!!

i need help urgently
thx maccandy

#164715 Copied

Rose Tyler

Support staff

June 1, 2017 at 08:31

Hello,

Please provide wp-admin and FTP access in Private Content so we could check.

Regards,
Rose Tyler.

#164746 Copied

maccandy

Participant

June 3, 2017 at 22:45

please see private content

Please, contact administrator
for this information.

#164957 Copied

Rose Tyler

Support staff

June 6, 2017 at 13:18

Hello,

You can enable debug mode (wp-config.php > http://prntscr.com/fgitvo) and check errors. I’ve added 2 new functions from theme-functions.php of the new theme version into the child and you can activate child theme now.

As I see, you copied theme-functions.php into /classico-child/framework/ folder and made changes there. But it isn’t right way if you need to change some functions from theme-functions.php, you need to change it in functions.php of your child theme and rewrite only needed function, not file completely.

So you need check all the changes you’ve made in the child theme. Sorry, but we can’t know what exactly you modified there.

Regards,
Rose Tyler.

#165084 Copied
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