Could you please provide wp-admin and FTP access in Private Content?
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 30, 2017 at 12:35
Hello,
Unfortunately, can’t open your site. Please check.
Also, please provide screenshot for better understanding.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 30, 2017 at 12:27
Hello,
To replace demo footer with yours, you need to disable it in Theme Options > General > Footer > Show footer demo blocks > Off. Then add “8theme – Static Block” widget in Appearance > Widgets > Footer 1 or Footer 2 area and select the block you created.
Read more in our documentation https://www.8theme.com/documentation/docs/widgets-custom-widget-areas/
Yes, it has been changed.
Your query requires additional customization which is beyond our basic support scope. You can send your request to customization service here.
I do not recommend you downgrade WC version because it can cause problems on the site.
To get new strings you just need to synchronize translation files after theme update.
Button Sync (Loco plugin) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.
Please provide wp-admin access in Private Content, because we have no such issue on our test site.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 30, 2017 at 08:53
Hello, @smartwebasia,
Is your problem solved when you activate parent theme?
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 30, 2017 at 08:49
Hello,
I’ve checked your Purchase Code and it is registered in our DB and you created account on our site using your purchase code, but Envato doesn’t verify it.
Seems Envato is experiencing some problems with their API to validate purchase codes. Unfortunately, this is outside of our control as it’s related to their servers. We recommend you retry over the next hours, once their API is back up it will validate fine.
Also, please contact Envato support about this.
If there is anything in the meantime I can help you with let me know.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 30, 2017 at 08:31
Hello,
Go to Theme Options > General > Layout > Support Chat = OFF
We have checked the version that is available on codecanyon.net and this is 5.4.3.1 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
We’ll upload the new version once it will be available on CC.
Regards
Rose Tyler
Support staff
May 30, 2017 at 08:09
Hello,
The wp-admin credentials are incorrect.
Please check them.
Regards
Rose Tyler
Support staff
May 30, 2017 at 08:07
Hello,
Please provide wp-admin and FTP access in Private Content.
Woocommerce changed this page template https://prnt.sc/fdove8 (Storefront theme – official WC).
You need update theme to the latest version (3.0.2.1), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
Log in to your account and go to the Downloads area.
Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files. Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update Ultimate Addons for Visual Composer and all required plugins https://www.8theme.com/download-plugins/.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 29, 2017 at 15:30
Hello,
Unfortunately, can’t login to your site. Please check previous credentials.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 29, 2017 at 14:59
Hello,
Please provide your Purchase Code in Private Content and screenshot of the error.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 29, 2017 at 13:59
Hello,
Oh, I understand you, after theme update you need to skip Setup Wizard.
As described in our documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade it is correct way to update the theme – upload extracted legenda folder to /wp-content/themes/ folder on your server with overwriting. Also, before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Also, you can use another way of theme update, export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate default theme, rename legenda folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme, then import your theme options. Check your site, if all fine, you can delete the old theme.
Yes, you can restore your site from the backup.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 29, 2017 at 13:48
Hello,
You’re welcome!
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 29, 2017 at 13:45
Hello,
It is strange, maybe you made something else, not simply change the theme to another?
You can restore the site from backup, but it isn’t guaranteed to restore your settings if you didn’t make Export Options.
In this case, very likely, you need to recreate your setting manually.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 29, 2017 at 13:16
Hello,
Please clear all cache and check your site, try to add products to cart and delete, then describe me your issue, maybe provide screenshots.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 29, 2017 at 13:04
Hello,
Please try to add this code in custom.css:
.woocommerce-page form .form-row-wide{
width: 100%;
display: inline-block;
}
If you simply change themes in Appearance > Themes, you won’t lose settings. Please enable Custom css in Theme Options http://prntscr.com/fdd8vv.
Also, you can export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options to be able to restore it to previous state if something goes wrong.
Regards,
Rose Tyler.
Rose Tyler
Support staff
May 29, 2017 at 12:54
Hello,
This filter based on Javascript and according to the rules it uploads after content on the page.
