Install Theme so Add Product not working

This topic has 7 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: pusirinon
    pusirinon
    Participant
    May 27, 2017 at 13:16
    6 Answers
    Avatar: pusirinon
    pusirinon
    Participant
    May 28, 2017 at 07:38

    If not installed Theme, It will work no problem usability.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2017 at 11:04

    Hello,

    Please make sure that you use the latest version of Visual Composer and Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/
    Also, try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.

    Regards,
    Rose Tyler.

    Avatar: pusirinon
    pusirinon
    Participant
    May 30, 2017 at 10:59

    Thank You. But I can not do with Control page

    Ex.https://app.box.com/s/g6p5oblr77dxa8iuog6r8185wfxi95m4

    Avatar: maxmullins
    Max Mullins
    Participant
    May 30, 2017 at 11:51

    Hello, @pusirinon.

    Plugins can be deactivated not through ftp but trough wp-admin->dashboard->plugins->check all plugins and select “deactivate”. Then you will get notification on the top of the screen with necessaty to enable required plugins. You will be able to check if theme working fine with default plugins. On next step you may enable all 3-d party plugins one y one and check which of them causing misconfiguration.

    Regards,
    Max Mullins

    Avatar: pusirinon
    pusirinon
    Participant
    May 31, 2017 at 07:54

    I can not select plugins and “deactivate”. Because it’s up error.

    Ex.https://app.box.com/s/g6p5oblr77dxa8iuog6r8185wfxi95m4

    Thank You.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2017 at 09:37

    Hello,

    It is no error, simply refresh the page or enter your FTP password.
    The problem with variable product caused by older versions Visual Composer and Ultimate Addons for Visual Composer plugin versions. To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/. The latest versions of plugins you can find here.

    Regards,
    Rose Tyler.

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