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  stams

  Participant

  May 31, 2017 1:26 am

  I get the following error “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.”

  I have PHP Version 7.0.12 and using BlueHost

  Based on my php info:

  OpenSSL support enabled
  OpenSSL Library Version OpenSSL 1.0.1e-fips 11 Feb 2013
  OpenSSL Header Version OpenSSL 1.0.1e-fips 11 Feb 2013
  Openssl default config /etc/pki/tls/openssl.cnf
  Directive Local Value Master Value
  openssl.cafile no value no value
  openssl.capath no value no value

  See private for additional details

  Site URL: hidden

  Theme version: v1.8

  WooCommerce version: 3.0.7

  

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  support staff only.

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  Rose Tyler

  Support staff

  May 31, 2017 2:12 pm

  Hello,

  Your Purchase code is not associated with buyer https://prnt.sc/fe8gez. Did you buy theme via guest account?
  Please contact to Envato and ask conferment buyer.

  Regards,
  Rose Tyler.

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  stams

  Participant

  May 31, 2017 2:18 pm

  I just registered and it tied my purchase to my account. What information do you need for proof?

  

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  support staff only.

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  stams

  Participant

  May 31, 2017 2:22 pm

  I just tried it now and it seemed to have worked. Not sure if you guys did anything.

  Thanks!

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  Rose Tyler

  Support staff

  May 31, 2017 2:34 pm

  Hello,

  Yes, your buyer appeared https://prnt.sc/fe8trz
  Feel free to ask if you need any other help.

  Regards,
  Rose Tyler.

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