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OpenSSL Error on activation - by stams - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

stams

Participant

May 31, 2017 at 01:26

I get the following error “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.”

I have PHP Version 7.0.12 and using BlueHost

Based on my php info:

OpenSSL support enabled
OpenSSL Library Version OpenSSL 1.0.1e-fips 11 Feb 2013
OpenSSL Header Version OpenSSL 1.0.1e-fips 11 Feb 2013
Openssl default config /etc/pki/tls/openssl.cnf
Directive Local Value Master Value
openssl.cafile no value no value
openssl.capath no value no value

See private for additional details

Please, contact administrator
for this information.

#164599 Copied Theme version: v1.8 WooCommerce version: 3.0.7

4 Answers

Rose Tyler

Support staff

May 31, 2017 at 14:12

Hello,

Your Purchase code is not associated with buyer https://prnt.sc/fe8gez. Did you buy theme via guest account?
Please contact to Envato and ask conferment buyer.

Regards,
Rose Tyler.

#164671 Copied

stams

Participant

May 31, 2017 at 14:18

I just registered and it tied my purchase to my account. What information do you need for proof?

Please, contact administrator
for this information.

#164673 Copied

stams

Participant

May 31, 2017 at 14:22

I just tried it now and it seemed to have worked. Not sure if you guys did anything.

Thanks!

#164674 Copied

Rose Tyler

Support staff

May 31, 2017 at 14:34

Hello,

Yes, your buyer appeared https://prnt.sc/fe8trz
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#164677 Copied
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