I’ve added this code, to check please go to Edit Home page > http://prntscr.com/glgbdd
to change row padding and margin values simply open Row Settings > Design Options on your Home page http://prntscr.com/glgcgy.
We don’t guarantee compatibility with third-party plugins, so try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check your problem. If it won’t help please describe your problem in details and provide wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
September 15, 2017 at 09:34
Hello,
Please update theme to the latest version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
and then synchronize translation files. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.
Also, don’t forget to backup all the files before any update.
Regards
Rose Tyler
Support staff
September 15, 2017 at 09:05
Hello,
I am glad that you sorted out.
Regards
Rose Tyler
Support staff
September 15, 2017 at 09:02
Hello,
You’re welcome!
Please do not worry, it is not a bug or problem. The same situation you may see with Storefront theme (official WC theme). These fields are filled automatically by information from your profile that you may see in Dashboard > Users.
Regards
Rose Tyler
Support staff
September 15, 2017 at 08:55
Hello,
Please delete “woocommerce” folder, which is located in wp-content/themes/classico/ and upload woocommerce folder from the latest theme archive that you may download on ThemeForest.
Then please check compatibility and describe problem one by one with screenshots.
Regards
Rose Tyler
Support staff
September 15, 2017 at 08:45
Hello,
Please provide wp-admin access in Private Content.
I’ve sent purchase code to your registration email. Please try to use this one to activate the theme.
Regards
Rose Tyler
Support staff
September 15, 2017 at 07:40
Hello,
Please activate our theme on your site and describe your problems in details. I will be glad to help you.
Regards
Rose Tyler
Support staff
September 15, 2017 at 07:34
Hello,
Please try to activate theme now.
You may use the 1 license for the 1 dev domain and 1 live domain. So you may use your purchase code on the development site. But keep in mind that you can use our theme license for 1 end product only.
Could you provide me temporary admin panel and FTP access to check and fix the issue?
Regards
Rose Tyler
Support staff
September 14, 2017 at 12:44
Hello,
Please go to Appearance > Widgets > Shop sidebar > add WooCommerce product categories widget, there you may see all available options http://prntscr.com/gl1p5u
Regards
Rose Tyler
Support staff
September 14, 2017 at 12:08
Hello,
Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
PrettyPhoto using to show standard content of Visual Composer elements with images in popup, for example, http://prntscr.com/gkzw7v, but you may also activate this option https://prnt.sc/gkzwka if it is needed.
Regards
Rose Tyler
Support staff
September 14, 2017 at 10:05
Hello,
We can not say the deadlines for solving this problem.
We may offer you XStore theme, if you decide to buy XStore we’ll be able to give you refund for the IDStore theme. Your content of pages won’t be lost after change theme, but styles of site and pages will be changed because Xstore is another theme with own layouts and options. You may contact us at Live Chat to get the test details to check all the XStore features https://www.8theme.com/demo/xstore/preview-new/
