Forum Replies Created

Viewing 30 posts - 62,371 through 62,400 (of 68,230 total)
1 2 3 … 2,079 2,080 2,081 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 08:30

    Hello,

    Please try to activate theme now.

    Regards

    #172784 Copied In reply to: Test Domain Activation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 08:28

    Hello,

    Please provide FTP access in Private Content.
    Yon can use LightShot program to provide us with screenshots.
    Here is link: https://app.prntscr.com/en/index.html

    Regards

    #172783 Copied In reply to: Outdated woo commerce files in classico child theme V 0.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 08:24

    Hello,

    Please check https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Requirements for Legenda) and try to instal theme manually via FTP.

    Regards

    #172781 Copied In reply to: Hi, I have trobled in the re-installation process.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 08:15

    Hello,

    To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins).
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

    Regards

    #172778 Copied In reply to: Plugin Updates
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 08:12

    Unfortunately, can’t connect http://prntscr.com/gmx0t2 Please check.

    Regards

    #172777 Copied In reply to: LOGIN FORM ISSUE – no error message
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 08:04

    Hello,

    Please re-check plugins, for example, Ultimate Addons for Visual Composer v 3.16.17 and Visual Composer v 5.3 – https://www.8theme.com/download-plugins/page/2/

    Regards

    #172776 Copied In reply to: Update of WooCOmmerce and Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 08:03

    Hello,

    Please clear cache and check now.

    Regards

    #172775 Copied In reply to: Alignment after upgrade to 3.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 07:56

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    #172774 Copied In reply to: Front page Testimonials Widget slider not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 07:49

    Hello,

    Please see screenshot http://prntscr.com/gmwswo Read more in our documentation https://www.8theme.com/demo/docs/lifestyle/#theme_installation_and_upgrade

    Regards

    #172772 Copied In reply to: Technology Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 07:43

    Do not worry about these files, default.custom.css doesn’t make an effect on work of your site, so you may simply continue to use custom.css file that already exists.

    Regards

    #172771 Copied In reply to: Credit Card Icons in footer not loading properly in Legenda
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 16:18

    Unfortunately the same situation.
    Please edit legenda/framework/theme-functions.php file and change this code http://prntscr.com/gmnfd0 to http://prntscr.com/gmngg2. 

    $result = wp_mail($reciever_email, $subject, $body, $headers);
                if($result) {
                    $return['status'] = 'success';
                    $return['msg'] = __('All is well, your email has been sent.', ETHEME_DOMAIN);
                } else{
                    global $ts_mail_errors;
                    global $phpmailer;
                    if (!isset($ts_mail_errors)) $ts_mail_errors = array();
                    if (isset($phpmailer)) {
                        $ts_mail_errors[] = $phpmailer->ErrorInfo;
                    }
                    $return['status'] = 'error';
                    $return['msg'] = 'Error while sending a message!' . "<script type=\"text/javascript\">
                            console.log(" . json_encode($ts_mail_errors) . ");
                        </script>";
                }

    Let me know as it will be done.

    Regards

    #172732 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:37

    I’ve sent IP to your email address.

    Regards

    #172719 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:33

    Hello,

    It will be fixed in next theme update. Thank you for the notice.

    Regards

    #172718 Copied In reply to: UNUSUAL LOOKING ICON/BUG ON OUR LATEST OFFERS PRODUCT SCREEN
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:31

    It seems like some Firewall on a server is blocking the access.
    Shall we provide our IP address to add it to white list?

    Regards

    #172715 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:28

    You’re welcome!

    Regards

    #172714 Copied In reply to: WISHLIST NUMBER DISAPPEARED
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:27

    You are right, but now, unfortunately, we can’t connect.

    Regards

    #172712 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:19

    Please check now. You may update theme without worries, but if you will face any issue don’t hesitate to contact us.

    Regards

    #172709 Copied In reply to: WISHLIST NUMBER DISAPPEARED
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:09

    http://prntscr.com/gmmim3 Do you have any limits for users from other countries?

    Regards

    #172702 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:53

    Unfortunately without success.

    Regards

    #172699 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:50

    Please check now http://prntscr.com/gmm98j.

    Regards

    #172697 Copied In reply to: Product Breadcrumb description missing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:41

    You’re welcome!
    Menu – fixed.
    On single product page, you may see this problem http://prntscr.com/gmm3j7 to solve it, at first update all required plugins if this won’t help, try to upload product image in .jpg format.

    Regards

    #172692 Copied In reply to: Update of WooCOmmerce and Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:31

    You may set http://prntscr.com/gmlwhx in element settings or -1 in Theme Options > Products Page Layout > Products per page (for shop page).

    Regards

    #172689 Copied In reply to: Theme Search Pop Up
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:30

    Unfortunately, I can’t connect to your FTP. Please check.

    Regards

    #172688 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:17

    You’re welcome!

    Regards

    #172684 Copied In reply to: Search menu in home page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:16

    Hello,

    Please check now.

    Regards

    #172683 Copied In reply to: Product Breadcrumb description missing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:10

    Hello,

    All available theme search settings can be found in Theme Options > Search.
    Unfortunately, there is no such feature in the theme to search for products by SKU (product code). You need to use third-party plugin for it.

    Regards

    #172680 Copied In reply to: Search menu in home page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:08

    Also provide FTP access in Private Content.

    Regards

    #172679 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 13:59

    Hello,

    Please check now.

    Regards

    #172678 Copied In reply to: WISHLIST NUMBER DISAPPEARED
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 13:50

    You’re welcome!

    Regards

    #172676 Copied In reply to: "woocommerce Add-Ons plugin"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 13:47

    Hello,

    I’ve updated theme and woocommerce, but you also need update all required plugins.
    To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins).
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.
    Also, I’ve synchronized your translations. Only after synchronization, you’ll be able to translate new strings or strings that were changed. You lost only strings that were changed.
    Also you need re-upload product images from .png format into .jpg.

    Please follow these recommendations. Feel free to ask if you have any other questions.

    Regards

    #172674 Copied In reply to: Update of WooCOmmerce and Theme
  • 1 2 3 … 2,079 2,080 2,081 … 2,273 2,274 2,275
    Viewing 62,400 results - 62,371 through 62,400 (of 68,230 total)
Viewing 30 posts - 62,371 through 62,400 (of 68,230 total)
1 2 3 … 2,079 2,080 2,081 … 2,273 2,274 2,275

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