Feel free to ask if you have any other questions.
Please note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.
Regards
Rose Tyler
Support staff
October 20, 2017 at 08:51
Hello,
Do you use any cache on your server, CloudFlare or any other? At first clear cache.
We do not have any problem with checkout on our test site, so very likely the problem relates to some of your 3-rd party plugins that you use, sorry but we do not provide support for 3-rd party plugins as it is out of our support scope.
Regards
Rose Tyler
Support staff
October 20, 2017 at 08:20
Hello,
At first, create backup of your files and database before starting update process. Also export theme settings in Theme Options > Import/Export > Options > Export Options to be able to restore your site to previous state if something goes wrong.
Then follow our documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade and update theme through FTP.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/ to avoid problems with old files.
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Feel free to ask if you have any questions.
Please go to Loco translate > Themes > ROYAL – 8theme WordPress theme > Portuguese > find and translate needed strings https://prnt.sc/gznxoi > save changes and check your site.
Regards
Rose Tyler
Support staff
October 20, 2017 at 07:51
Hello,
Please try to add this code in Theme Options > Custom css:
Please update the theme and all required plugins and then check the problem, if it won’t be solved, provide wp-admin and FTP access in Private Content.
Regards
Rose Tyler
Support staff
October 20, 2017 at 07:39
Hello,
You’re welcome!
Regards
Rose Tyler
Support staff
October 19, 2017 at 15:52
Hello,
Demo images are not imported with demo content.
Our demo products, posts and projects include placeholders which you replace when create real site. Besides if you check theme documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade you’ll see the following notice Important: Images you get after demo content import can neither be used on a live site, nor redistributed. If you want to find out where images came from to buy the license use image search engine https://www.tineye.com/
We excluded real images from demo content and replaced them by placeholders because many of our clients had the problems with demo content import because of the large size of import file and server settings. With placeholders it takes seconds to import demo content, with images – minutes or some of users, who had limits in server setting, get the error. As a rule, our customers have their own images and there is no any problem to replace placeholders by real images.
Your current theme version is not compatible with latest woocommerce version, so you also need to update theme http://prntscr.com/gzbj8whttps://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
and all required plugins https://www.8theme.com/download-plugins/http://prntscr.com/gzbjpp
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
