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Revolution Slider Stops working when I turn on Essential Grid Plugin

This topic has 6 replies, 2 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

ekaffen338

Participant

October 18, 2017 at 23:46

My Revolution Slider stops working when I turn on the Essential Grid Plugin that runs the portfolio section on my website. Any ideas on how to fix. I just updated the theme and all of the plugins. It used to work perfect. I turned off the Essential Grid plugin because the slider is more important for now.

#175512 Copied Theme version: 3.3 WooCommerce version: 3.2.1

5 Answers

Rose Tyler

Support staff

October 19, 2017 at 08:56

Hello,

Could you please provide wp-admin access in Private Content?

Regards

#175530 Copied

ekaffen338

Participant

October 19, 2017 at 12:10

This is a login for the site.

Please, contact administrator
for this information.

#175567 Copied

Rose Tyler

Support staff

October 19, 2017 at 12:26

Hello,

You need to update Slider Revolution to 5.4.6.2 version – https://www.8theme.com/download-plugins/page/2/ http://prntscr.com/gzbrwr

Regards

#175569 Copied

ekaffen338

Participant

October 19, 2017 at 16:39

Can you help me with the update of Revolution Slider, I updated the plugin and it cleared the content in the slider. I restored from a backup but is there a specific way to update and save the content?

ERin

#175584 Copied

Rose Tyler

Support staff

October 20, 2017 at 09:33

Hello,

Export your sliders before the update and update the plugin via FTP (connect to your server using FTP and copy extracted plugins folders into wp-content/plugins/).

Regards

#175613 Copied
Tagged: essential grid plugin, plugin troubleshooting, revolution slider, seo friendly, woocommerce wordpress themes
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