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Viewing 30 posts - 56,971 through 57,000 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 14:53

    Hello,

    Please provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 13:53

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 13:48

    You’re welcome.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 13:47

    Hello,

    We’ve sent wp-instagram-widget.php file to your registration emails.
    You need to replace this file in xstore/framework/widgets/ folder via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 13:46

    Hello,

    Theme Options > E-commerce > Categories

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 13:42

    Hello,

    This text relates to woocommerce plugin, so you can use Loco Translate plugin and change that text using translation files – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ if you do not plan to translate or change anything else, you can delete Loco Translate plugin after this. Or you can change the text via editing php files, in this case, I would recommend you to contact woocommerce support and do changes via the child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 13:29

    Hello,

    2. Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
    Try to disable Ajax “Add To Cart” option in Theme Options > Single Product Page.
    3 and 5. Please add this code in Custom css:

    .single-product .productCarousel .footer-product .show-quickly {
        width: 40%;
        padding-right: 0px;
    }
    .single-product .productCarousel .footer-product .yith-wcwl-add-to-wishlist {
        width: 60%;
    }

    4. You need to add Excerpt text for such posts http://prntscr.com/it92s1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 13:03

    Hello,

    Thanks for the topic. Please provide us with your website URL so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 11:42

    Hello,

    Sorry for the delay due to the weekends.
    Let’s solve your problems step by step because numerous questions produce numerous answers and I’m confused a little bit. Please write unsolved questions one by one with numbers.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 11:33

    You’re welcome.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 11:08

    Hello,

    Enable default WooCommerce theme – Storefront – and check if you have the same problem. Reply back in case problem persists with our theme only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 11:06

    Hello,

    Symbol * means that a field is required. Could you please your problem in more details?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 11:01

    Hello,

    Top bar you can disable in Theme Options > General > Header Settings. To disable sidebar go to page editor > [8theme] Layout options > Sidebar Position > Without.
    You may import different pages via Theme Options > Import / Export > Dummy content > Import additional pages.
    Please let us know if you have any questions, we will gladly assist you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:56
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:53

    Hello,

    I do not see error messages. Is the problem solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:50

    Hello @Cryptoom

    Have you sorted out? If not, please describe step by step how can I re-create the problem on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:45

    Hello @cristianmegaman10,

    Is your Problem solved? If not please create a new topic.
    To change https://www.8theme.com/import/xstore/wp-content/uploads/2016/05/payments.png
    go to Appearance > Widgets > Right Copyrights area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:41

    Hello @hdowthwaite

    Please clear all cache (browser, plugin, server cache) and check one more time. Do you use CDN? Could you please provide temporary FTP access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:35

    Hello @Blackbeard,

    Please check email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:30

    Hello,

    To check if the problem relates to theme, you need to temporary activate a default theme on site. Also, you can disable all 3-rd party plugins, if after that the error disappears, activate plugins one by one to find out which of plugins caused the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:23

    Hello,

    “JF Flat” is not Google font, you need download its files and upload to your site folder, then include it into the theme using @font-face (read here http://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/ , section “Adding Custom Fonts in WordPress Using CSS3 @font-face”).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:22

    Hello,

    Sorry for the delay due to the weekends.
    Please provide us with your website URL so we can take a closer look.

    How do i reduce the number of words per product

    – this request additional customization via child theme (xstore/woocommerce/content-product.php)
    http://prntscr.com/it5zwh
    http://prntscr.com/it603c replace with if (strlen(get_the_title()) > 15) { echo substr(get_the_title(),0,25).'...';} else { the_title(); }
    http://prntscr.com/it615q
    the same you have to do in content-product-slider file (look for the_title() in file and just replace to code we gave you above)

    Also the section beneath that is missing some icons. How do I replace it?

    – please edit page content – http://prntscr.com/it6cxe

    Lastly, the slider menus. How do i do a like for like swap with a different picture?

    – please provide some screenshots for better understanding the desired result. Also, it would be better to create separate topics for different questions to prevent misunderstanding.
    About the header icons problem, please check Theme Options > General > Header Settings.
    If “Logo max width” option (Theme Options > General > Header Settings) doesn’t work, please provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:08

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:08

    Hello,

    Please remove this from custom css:

    .rtl .copyright .footer-sidebar-widget .textwidget img {float: right;}
    .rtl .copyright .footer-sidebar-widget .textwidget p {text-align: left;}

    and add this code:

    .rtl .copyright .a-right {
        text-align:  left !important;
        float: left !important;
    }
    .rtl .copyright .footer-sidebar-widget .textwidget img {
        float: left;
    }
    .rtl .copyright .span6 .footer-sidebar-widget {
        text-align:  right;
    }
    .rtl .footer_menu li:after {
        content: "\f105";
        font-family: FontAwesome;
        font-size: 14px;
        color: #6f6f6f;
        position: relative;
        left:  -10px;
    }
    .rtl .footer_menu li:before {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:04

    Hello,

    Please add this code in Theme Options > Custom css:

    @media (min-width:768px){
      .header-type-8 .menu-wrapper .languages-area{
        padding: 0px !important;
      }
      .header-wrapper .menu > li > a, .header-wrapper .header .menu-main-container .menu > li > a {
          padding-left: 10px;
          padding-right: 10px;
      }
    }
    .header-type-8 .menu-wrapper .navbar-collapse, .header-type-8 .menu-wrapper .navbar-collapse .menu-main-container .menu{
        float:none !important;
        text-align: center;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 10:00

    Hello,

    I’ve deleted the code from style.css. Please, clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 09:54

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    You need to create a backup of your files, database and theme options (Theme Options > Import/Export > Options > Export Options) to be able to restore the site to the previous state if something goes wrong. Also, update all required plugins: https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 09:45

    Hello,

    Please provide some screenshot for better understanding the desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 09:39

    Hello, @ldruker

    We’ve sent wp-instagram-widget.php file to your registration email.
    You need to replace this file in lifestyle/framework/widgets/ folder via FTP.
    Please provide a screenshot of the problem with a left photo.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2018 at 09:37

    Hello, @Jean Pierre

    We’ve sent wp-instagram-widget.php file to your registration email.
    You need to replace this file in lifestyle/framework/widgets/ folder via FTP.

    Regards

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    Viewing 57,000 results - 56,971 through 57,000 (of 68,223 total)
Viewing 30 posts - 56,971 through 57,000 (of 68,223 total)
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