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Viewing 30 posts - 56,911 through 56,940 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 16:40

    Hello,

    Sorry for the long delay.
    Our manager, who will work with your site, in business trip now. Kindly ask you wait 1-2 days. We will inform you once she back.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 16:36

    Hello,

    Please provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 16:25

    Hello,

    1. Please provide link to such product and let me know browser you use.
    2. Do you mean theme update?
    3. Please use this code as a temporary solution til next theme update:

    .header-logo img {
        max-width: 155px;
    }

    4. Please read this article https://www.themepunch.com/revslider-doc/video-layers/ (Hide Controls)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 15:47

    Hello,

    .rtl select{
      background-position: 10px !important;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 15:45

    Hello @donaceli,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 15:44

    Hello,

    Please add this code in Custom css:

    .rtl .woocommerce-checkout-review-order-table th,.woocommerce-page.rtl .woocommerce-checkout-review-order-table td{
      text-align:right !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:57

    Please provide temporary wp-admin access in Private Content so we could edit the content of your home page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:50

    Hello,

    You provided 2 the same screenshots. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:48

    Hello @donaceli,

    Please check email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:43

    Hello,

    Looks like your FTP access and wp-admin access for 2 different sites. We’ve installed WP File Manager plugin and replaced wp-instagram-widget.php file via admin panel. Please check result https://prnt.sc/itskd9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:40

    Hello,

    Please note that theme developers are not responsible for custom code placed in the child theme and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy ). But we’ve made some changes in archive-product.php file and sent it to your registration email. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:32

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:31

    Hello,

    Unfortunately, I can’t check the link http://prntscr.com/its8p9
    1. Please see screenshots http://prntscr.com/itsagi > http://prntscr.com/itsaq6
    2. Please add this code in Theme Options > Styling > Custom css:

    .menu-wrapper .menu > li > a {
        line-height: 1;
    }
    .nav-sublist-dropdown:before {
       top: -25px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 14:11

    Hello,

    Sorry for the delay.
    Our theme support WPML plugin. Unfortunately, our specialist, who works with WPML, in business trip now and I can’t provide solid responses to your questions.
    May I ask you describe problems in more details and wait 1-2 days? We will inform you once our manager checks this topic.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 13:58

    You’re welcome.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 13:57

    Hello,

    Here is form from our demo http://prntscr.com/itrvix

    <p>
    	<input type="email" id="mc4wp_email" name="EMAIL" placeholder="Your email address" required />
    </p>
    
    <p>
    	<input type="submit" value="Sign up" />
    </p>

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 13:46

    Hello,

    It was a default content. I’ve disabled “Show footer demo blocks” in Theme Options > General > Footer.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 13:27

    Hello,

    1. As I see, you changed the background color on few pages, in this case, as a temporary solution, please add this code:

    #cmb2-metabox-page_metabox .wp-picker-container input[type=text].wp-color-picker {
        display: block !important;
    }
    #cmb2-metabox-page_metabox .wp-picker-container .button {
        display: block !important;
    }

    in xstore/framework/assets/admin-css file
    http://prntscr.com/itrdkh

    2. Please explain in details the desired looking of these switches.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 13:16

    Hello,

    To modify these icons and text you need to use custom css code. Please describe the desired result in details and we will help with the custom code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 12:01

    Hello,

    Sorry for the delay.
    We’ve received the answer from the author of the plugin – https://prnt.sc/itpunv
    I’ve tried the code solution, unfortunately, this doesn’t help. We will pass your credentials to the plugin developers and inform you once we get the answer.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 11:37

    Hello,

    Wp-admin credentials are incorrect. Please check them.
    If you use the latest version of woocommerce plugins (3.3.3) the theme needs to be updated also – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Don’t forget to create backup of your files and database before starting update process.
    On your screenshot, I see another site, that you provided in the first message. What versions of WC and xstore are using there? Could you provide correct wp-admin access to both sites?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 11:26

    You’re welcome!

    .category-grid .categories-mask .count {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 11:24

    Hello,

    Did you rewrite xstore/framework/woo.php file or functions from this file in child theme?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 11:20

    Hello,

    I do not see a video or screenshots of the problem. Could you please provide them?
    Also, please provide temporary wp-admin access in Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 11:15
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 10:30

    Hello,

    Please add this code in Theme Options > Custom css:

    .st-menu, .mobile-nav-heading.close-mobile-nav {
        background-color: #66532e;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 10:25

    Hello,

    Thanks for the topic.
    Your site under maintenance mode, so please provide us with temporary wp-admin access in Private Content.
    Please read about footer in our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer
    and watch video https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 10:18

    Hello,

    Have you checked if this issue appears with our theme only or with default Storefront theme too?
    Do you use third-party plugins that do not come bundled with our theme? Try to disable them and check if the problem still persists.
    Let me know results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 10:12

    Hello,

    We’ve sent wp-instagram-widget.php file to your registration emails.
    You need to replace this file in xstore/framework/widgets/ folder via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2018 at 10:09

    Hello,

    Thanks for the reply.
    I’ve checked the situation with parent theme activated on your site https://prnt.sc/itofpp
    looks like the problem is caused by custom changes in your child theme.

    Regards

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    Viewing 56,940 results - 56,911 through 56,940 (of 68,223 total)
Viewing 30 posts - 56,911 through 56,940 (of 68,223 total)
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