Hello,
Sorry for the long delay.
Our manager, who will work with your site, in business trip now. Kindly ask you wait 1-2 days. We will inform you once she back.
Regards
Hello,
Sorry for the long delay.
Our manager, who will work with your site, in business trip now. Kindly ask you wait 1-2 days. We will inform you once she back.
Regards
Hello,
Please provide FTP access in Private Content.
Regards
Hello,
1. Please provide link to such product and let me know browser you use.
2. Do you mean theme update?
3. Please use this code as a temporary solution til next theme update:
.header-logo img {
max-width: 155px;
}
4. Please read this article https://www.themepunch.com/revslider-doc/video-layers/ (Hide Controls)
Regards
Hello,
.rtl select{
background-position: 10px !important;
}
Regards
Hello @donaceli,
You’re welcome!
Regards
Hello,
Please add this code in Custom css:
.rtl .woocommerce-checkout-review-order-table th,.woocommerce-page.rtl .woocommerce-checkout-review-order-table td{
text-align:right !important;
}
Regards
Please provide temporary wp-admin access in Private Content so we could edit the content of your home page.
Regards
Hello,
You provided 2 the same screenshots. Please check.
Regards
Hello @donaceli,
Please check email.
Regards
Hello,
Looks like your FTP access and wp-admin access for 2 different sites. We’ve installed WP File Manager plugin and replaced wp-instagram-widget.php file via admin panel. Please check result https://prnt.sc/itskd9
Regards
Hello,
Please note that theme developers are not responsible for custom code placed in the child theme and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy ). But we’ve made some changes in archive-product.php file and sent it to your registration email. Please check.
Regards
You’re welcome!
If you love XStore and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Hello,
Unfortunately, I can’t check the link http://prntscr.com/its8p9
1. Please see screenshots http://prntscr.com/itsagi > http://prntscr.com/itsaq6
2. Please add this code in Theme Options > Styling > Custom css:
.menu-wrapper .menu > li > a {
line-height: 1;
}
.nav-sublist-dropdown:before {
top: -25px;
}
Regards
Hello,
Sorry for the delay.
Our theme support WPML plugin. Unfortunately, our specialist, who works with WPML, in business trip now and I can’t provide solid responses to your questions.
May I ask you describe problems in more details and wait 1-2 days? We will inform you once our manager checks this topic.
Regards
You’re welcome.
Regards
Hello,
Here is form from our demo http://prntscr.com/itrvix
<p>
<input type="email" id="mc4wp_email" name="EMAIL" placeholder="Your email address" required />
</p>
<p>
<input type="submit" value="Sign up" />
</p>
Regards
Hello,
It was a default content. I’ve disabled “Show footer demo blocks” in Theme Options > General > Footer.
Feel free to ask if you have any other questions.
Regards
Hello,
1. As I see, you changed the background color on few pages, in this case, as a temporary solution, please add this code:
#cmb2-metabox-page_metabox .wp-picker-container input[type=text].wp-color-picker {
display: block !important;
}
#cmb2-metabox-page_metabox .wp-picker-container .button {
display: block !important;
}
in xstore/framework/assets/admin-css file
http://prntscr.com/itrdkh
2. Please explain in details the desired looking of these switches.
Regards
Hello,
To modify these icons and text you need to use custom css code. Please describe the desired result in details and we will help with the custom code.
Regards
Hello,
Sorry for the delay.
We’ve received the answer from the author of the plugin – https://prnt.sc/itpunv
I’ve tried the code solution, unfortunately, this doesn’t help. We will pass your credentials to the plugin developers and inform you once we get the answer.
Regards
Hello,
Wp-admin credentials are incorrect. Please check them.
If you use the latest version of woocommerce plugins (3.3.3) the theme needs to be updated also – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Don’t forget to create backup of your files and database before starting update process.
On your screenshot, I see another site, that you provided in the first message. What versions of WC and xstore are using there? Could you provide correct wp-admin access to both sites?
Regards
You’re welcome!
.category-grid .categories-mask .count {
display: none;
}
Regards
Hello,
Did you rewrite xstore/framework/woo.php file or functions from this file in child theme?
Regards
Hello,
I do not see a video or screenshots of the problem. Could you please provide them?
Also, please provide temporary wp-admin access in Private Content area.
Regards
Hello,
Please read this article – https://wordpress.org/support/topic/woocommerce-category-issue-uncategorized/
Regards
Hello,
Please add this code in Theme Options > Custom css:
.st-menu, .mobile-nav-heading.close-mobile-nav {
background-color: #66532e;
}
Regards
Hello,
Thanks for the topic.
Your site under maintenance mode, so please provide us with temporary wp-admin access in Private Content.
Please read about footer in our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer
and watch video https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up).
Regards
Hello,
Have you checked if this issue appears with our theme only or with default Storefront theme too?
Do you use third-party plugins that do not come bundled with our theme? Try to disable them and check if the problem still persists.
Let me know results.
Regards
Hello,
We’ve sent wp-instagram-widget.php file to your registration emails.
You need to replace this file in xstore/framework/widgets/ folder via FTP.
Regards
Hello,
Thanks for the reply.
I’ve checked the situation with parent theme activated on your site https://prnt.sc/itofpp
looks like the problem is caused by custom changes in your child theme.
Regards