Return to previous page

Topic: 404

Su Flo

Participant

September 26, 2018 1:32 pm

Dear Xstore,

We have a question in the private content, hope you can help.

BR, Su.

Content is visible for topic creator and
support staff only.

#199993 copied to clipboard

Like

Rose Tyler

Support staff

September 26, 2018 1:40 pm

Hello,

Please make sure that you use latest versions of WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder https://www.8theme.com/download-plugins/
Also, provide us with your site URL and temporary wp-admin access.

Regards

#199995 copied to clipboard

Like

Su Flo

Participant

September 26, 2018 2:02 pm

Hi Rose,

Credentials are in the PC for you.

Shall we upload the plugins? could you advise which ones specifically are there are many on the link.

BR, Su.

Content is visible for topic creator and
support staff only.

#199996 copied to clipboard

Like

Rose Tyler

Support staff

September 26, 2018 3:31 pm

Hello,

Unfortunately, I can’t log in. Please check credentials.
Please follow our documentation to update plugins https://xstore.helpscoutdocs.com/article/37-plugins-update http://prntscr.com/kyzqyk and http://prntscr.com/kyzr63

Regards

#199999 copied to clipboard

Like

Su Flo

Participant

September 26, 2018 3:43 pm

Hi Rose,

Can you check the credentials once more, I’ve just tested and they work fine.

In PC for you.

BR, Su.

Content is visible for topic creator and
support staff only.

#200000 copied to clipboard

Like

Rose Tyler

Support staff

September 27, 2018 6:56 am

Hello,

Please see screenshot – http://prntscr.com/kz8fa9

Regards

#200023 copied to clipboard

Like

Su Flo

Participant

September 28, 2018 7:38 pm

Hi Rose,

We have now successfully changed the credentials for you, in the PC for you.

Hope you can help.

BR, Su.

Content is visible for topic creator and
support staff only.

#200192 copied to clipboard

Like

Rose Tyler

Support staff

October 1, 2018 7:51 am

Hello,

Please update WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder plugins via FTP https://xstore.helpscoutdocs.com/article/37-plugins-update
Then check updating of products and let me know.

Regards

#200238 copied to clipboard

Like