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Topic: 404 - by Su Flo - on WordPress WooCommerce support

Su Flo

Participant

September 26, 2018 1:32 pm

Dear Xstore,

We have a question in the private content, hope you can help.

BR, Su.

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Rose Tyler

Support staff

September 26, 2018 1:40 pm

Hello,

Please make sure that you use latest versions of WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder https://www.8theme.com/download-plugins/
Also, provide us with your site URL and temporary wp-admin access.

Regards

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Su Flo

Participant

September 26, 2018 2:02 pm

Hi Rose,

Credentials are in the PC for you.

Shall we upload the plugins? could you advise which ones specifically are there are many on the link.

BR, Su.

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Rose Tyler

Support staff

September 26, 2018 3:31 pm

Hello,

Unfortunately, I can’t log in. Please check credentials.
Please follow our documentation to update plugins https://xstore.helpscoutdocs.com/article/37-plugins-update http://prntscr.com/kyzqyk and http://prntscr.com/kyzr63

Regards

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Su Flo

Participant

September 26, 2018 3:43 pm

Hi Rose,

Can you check the credentials once more, I’ve just tested and they work fine.

In PC for you.

BR, Su.

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Rose Tyler

Support staff

September 27, 2018 6:56 am

Hello,

Please see screenshot – http://prntscr.com/kz8fa9

Regards

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Su Flo

Participant

September 28, 2018 7:38 pm

Hi Rose,

We have now successfully changed the credentials for you, in the PC for you.

Hope you can help.

BR, Su.

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Rose Tyler

Support staff

October 1, 2018 7:51 am

Hello,

Please update WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder plugins via FTP https://xstore.helpscoutdocs.com/article/37-plugins-update
Then check updating of products and let me know.

Regards

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