Please make sure that you use latest versions of WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder https://www.8theme.com/download-plugins/
Also, provide us with your site URL and temporary wp-admin access.
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Please follow our documentation to update plugins https://xstore.helpscoutdocs.com/article/37-plugins-update http://prntscr.com/kyzqyk and http://prntscr.com/kyzr63
Please update WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder plugins via FTP https://xstore.helpscoutdocs.com/article/37-plugins-update
Then check updating of products and let me know.
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