Please, contact your hosting provider and increase the max input vars limit to 3000
Regards
Rose Tyler
Support staff
August 13, 2020 at 10:29
You can install any of included plugins via Dashboard XStore > Plugin installer or via FTP, archives of plugins can be downloaded from this page – https://www.8theme.com/downloads/
Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Clear cache and check then.
Regards
Rose Tyler
Support staff
August 13, 2020 at 09:33
Hello,
Thanks for contacting us.
Please upload the latest versions of the theme (6.3.9.1) and XStore Core plugin (2.3.9.1), you can find them from this page – https://www.8theme.com/downloads/ , then you will be able to register the theme.
Regards
Rose Tyler
Support staff
August 13, 2020 at 09:28
Hello,
Describe the problem in more detail, provide temporary wp-admin access https://prnt.sc/tyud5o
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
Regards
Rose Tyler
Support staff
August 13, 2020 at 09:25
Hello,
Update the theme to 6.3.9.1 version, clear cache, and try the import then.
Regards
Rose Tyler
Support staff
August 13, 2020 at 09:22
Hello,
1) We can’t log in to your dashboard. Please check the credentials.
What about FTP access?
2) As I can see, the Cart is not empty – https://prnt.sc/tyu72d
Also, as was mentioned, an additional plugin causes this error – https://prnt.sc/tyu7ym , check how variations and adding to the cart works when this plugin is disabled. Contact the support of the plugin to get assistance.
Regards
Rose Tyler
Support staff
August 13, 2020 at 08:24
Hello,
Please provide temporary wp-admin and FTP access.
Regards
Rose Tyler
Support staff
August 13, 2020 at 08:13
Hello,
Thanks for contacting us.
You need to update the XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1.
“PCLZIP_ERR_BAD_FORMAT (-10) ” problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
and plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Please download latest versions of the theme and Core from this page – https://www.8theme.com/downloads/
Once you do the update, the problem with activation will be solved.
If you use Massive Addons plugin it has compatibility issues with the new WP update – WPBakery Page builder (formerly Visual Composer) can’t work correctly. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=109&filter=all#comment_24928281
Regards
Rose Tyler
Support staff
August 13, 2020 at 08:08
Hello Dattasmart,
Have you cleared cache? If you are using 6.3.9.1v of the theme and 2.3.9.1v of the Core plugin, but still face the problem with the activation, provide us with temporary wp-admin and FTP access, we will check the situation more deeply and help.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete the account once all questions will be solved. If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
August 13, 2020 at 08:01
Hello,
1) Contact support of the plugin about the mentioned warnings.
2) https://prnt.sc/tyswcl
Regards
Rose Tyler
Support staff
August 13, 2020 at 07:45
Hello,
Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Clear cache and check then.
Regards
Rose Tyler
Support staff
August 13, 2020 at 07:45
Hello A1varock,
Please check versions of the theme and Core plugin one more time, clear cache, and try to activate the theme then.
If this doesn’t help, submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide temporary wp-admin and FTP access, and we will help.
Regards
Rose Tyler
Support staff
August 13, 2020 at 07:42
Hello Daniel,
With the latest versions of the theme and Core plugin, you should not face any problem with the activation. Please make sure that XStore is 6.3.9.1v and Core – 2.3.9.1v. Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin, or download archives of latest versions from this page – https://www.8theme.com/downloads/
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
August 13, 2020 at 07:39
Hello, Youssef Ahmed
Install the latest versions of the theme (6.3.9.1) and Core plugin (2.3.9.1). Mentioned versions can be downloaded from this page – https://www.8theme.com/downloads/
Regards
Rose Tyler
Support staff
August 13, 2020 at 07:34
Hello,
You can use the theme on your test domain and live one also at the same time. But keep in mind that you can use our theme license for 1 end product only.
The problem with activation on sites that are using the new WP version was fixed in the latest update. Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Latest versions you can download from this page also – https://www.8theme.com/downloads/ to do the update via FTP.
Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1.
Then go to edit “เคส Kingkong ใส Samsung A51” product > [8theme] Product Options > Product content effect > select “Inherit”. Go to Theme Options > WooCommerce (Shop) > Shop > Product Content Effect > select the desired “Product Content Effect”.
Also, you can disable WPBakery Page Builder plugin, because your pages were created by Elementor.
