I cant register my theme - by Dattasmart

This topic has 10 replies, 5 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: Dattasmart
    Dattasmart
    Participant
    August 12, 2020 at 02:41

    I’m trying to activate my theme with the Envato activation code but I can’t. The Register Theme button is disabled.

    9 Answers
    Avatar: John Holden
    John Holden
    Support staff
    August 12, 2020 at 05:32

    Hi,

    Please send:

    – FTP info (server, username, password, port)

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 08:14

    Hello,

    Make sure that you agreed that your purchase code and user data will be stored by 8theme.com – https://prnt.sc/ty7b1a

    Regards

    Avatar: Dattasmart
    Dattasmart
    Participant
    August 12, 2020 at 15:48

    Hi Rose, I’m using the correct data, and checking the specified option, but the register button is still disabled.

    Avatar: Dattasmart
    Dattasmart
    Participant
    August 12, 2020 at 15:50
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2020 at 16:23

    Hello,

    Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Clear cache and try again.

    Regards

    Avatar: Kamil_Wolk
    Kamil Wołk
    Participant
    August 12, 2020 at 16:24

    I have the same problem.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 17:03

    Hello, @Kamil_Wolk

    Download the new theme archive from https://www.8theme.com/downloads
    Find theme version 6.3.9.1 and use it instead of the version 6.3.9.

    Regards

    Avatar: Dattasmart
    Dattasmart
    Participant
    August 12, 2020 at 18:41

    I downloaded the new version, reinstalled WordPress, and I still have the same problem. The button for registration is not enabled.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 08:08

    Hello Dattasmart,

    Have you cleared cache? If you are using 6.3.9.1v of the theme and 2.3.9.1v of the Core plugin, but still face the problem with the activation, provide us with temporary wp-admin and FTP access, we will check the situation more deeply and help.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete the account once all questions will be solved. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

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