Hello,

I’ve passed this question to one from our technician team. You may face a delay in answering due to the weekend, please be patient.
Meanwhile, contact your hosting provider support and ask hor help with “Permission denied” from your logs.

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Hi,

I’ve passed this question to one from our technician team.
You may face a delay in answering due to the weekend, please be patient and do not change access. Thanks in advance.

Regards

Hello,

Have you changed wp-admin access? I can’t log in.
Is there anything else I can help you with?

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Hello,

Theme Options > Styling > Bold Weight For Icons > On.
Go to Theme Options> Header builder > Account, and other elements > Computed Box (padding) settings.

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Hello,

We can’t log in – https://prnt.sc/tzyd1e Please check and provide FTP access also.
What exactly strings can’t be translated?

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Hello,

Try to update the MA plugin to 2.4.7 version that they just released https://www.8theme.com/downloads https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and topic – https://www.8theme.com/topic/slow-site-caused-by-admin-ajax-php/

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Hi,

You have not set the administrator role for the user in Dashboard, so I can’t check Theme Options.
Go to Theme Options > Portfolio > Portfolio Projects > Off.

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Hello,

Do you have portfolio projects? Try to disable Portfolio Projects in Theme Options > Portfolio.
If this doesn’t help, provide temporary wp-admin and FTP access.

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Hello,

You can find areas for different devices in Theme Options > Theme Custom CSS.

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Hello,

Please provide temporary wp-admin access, so we can take a closer look at your settings.

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Hello,

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

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Hello,

Clear cache and try to activate the theme one more time.
Provide us with temporary wp-admin access, so we can take a closer look
https://prnt.sc/tzn5lg

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Hello Ozzy17,

Take our apologies that you faced compatibility issues with that plugin. Unfortunately, the latest 5.5 update of the WordPress caused a lot of issues for many themes and plugins. All we can do in this case is to wait for the update from the plugin author. Till they release a new update we would recommend you downgrade the WordPress to the previous version.

Regards

Hello,

Please provide URL of the page from your site and screenshot for better understanding.

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Hello,

If you use Massive Addons plugin it has compatibility issues with the new WP update – WPBakery Page builder (formerly Visual Composer) can’t work correctly. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=109&filter=all#comment_24928281 Also, you can temporary disable the Massive addons plugin.

Take our apologies that you faced compatibility issues with that plugin. Unfortunately, the latest 5.5 update of the WordPress caused a lot of issues for many themes and plugins. All we can do in this case is to wait for the update from the plugin author.

Regards