Hello,
Sorry for the delay in answering.
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Which of demo versions do you want to install?
Regards
Hello,
Sorry for the delay in answering.
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Which of demo versions do you want to install?
Regards
Hi,
We can’t access your Dashboard – https://prnt.sc/tzirfu , also check FTP credentials – https://prnt.sc/tzirwf
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Regards
Hello,
Edit translation of WooCommerce plugin.
Regards
Hello,
Please read this article – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/
Regards
You’re welcome!
Regards
Feel free to ask if you have any other questions.
Regards
Hello,
Please re-upload files of XStore Core plugin – https://www.8theme.com/downloads/ via FTP, then sync translation of the plugin https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and you will be able to translate mentioned strings.
Sorry for the inconvenience.
Regards
Dear,
Authors of the Massive addons plugin are working on this issue, but there is no ready solution, right now. You can temporarily disable the plugin, and activate once a new version with the fix will be released.
Regards
Hello,
Sorry for the delay in answering.
With the latest version of the theme – 6.3.9.1 and XStore Core – 2.3.9.1v, you should not face any problem with the theme activation, so clear cache and check one more time.
Provide us with temporary wp-admin access, if you need any further assistance.
Regards
Hello,
You’re welcome!
Regards
Hello,
Massive addons plugin has not released the update compatible with the WP 5.5 yet https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments . So, if you use this plugin then downgrade the WP to the previous version
Regards
Hello,
Massive addons plugin has not released the update compatible with the WP 5.5 yet https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments . So, if you use this plugin then downgrade the WP to the previous version
Regards
Here is an example – https://prnt.sc/tz18m7
Regards
Hello,
Fixed. Please clear the cache and check now.
Regards
Thanks for the video. Please provide us with temporary FTP access.
Do you want to install Elementor or WPBakery Page Builder version of the Organic 02 demo?
Regards
Hello,
If you use Massive Addons plugin it has compatibility issues with the new WP update – WPBakery Page builder (formerly Visual Composer) can’t work correctly. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=109&filter=all#comment_24928281
Regards
Hello,
Add the next code in Theme Options > Theme Custom CSS > Custom CSS for mobile:
.products-grid .product {
width: 100%;
}
Regards
XStore Core plugin should be also the latest version – 2.3.9.1 https://www.8theme.com/downloads/
Regards
Hello,
These strings come from XStore theme, try to sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ then find and translate mentioned strings.
Regards
Yes, it is possible, you need to set the next settings – https://prnt.sc/tyzh11 https://prnt.sc/tyzhjc
Regards
Hello,
1) Here you can find all our videos – https://www.youtube.com/c/8theme/videos
If you have any questions, please describe every question in more detail and provide temporary wp-admin access.
2) What mentioned icons should do, please describe the desired result in more detail.
Follow this article to enable FaceBook login if it is needed -https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/
3) As I can see, you have added Instagram account, so you are able to use Instagram element and widget on the site, for example – https://xstore.8theme.com/ https://gyazo.com/c0c31f878702464735f8f1f941d1ab19 https://prnt.sc/tyz4qs
Regards
You’re welcome!
Regards
Hello,
Please reupload builder.min.js https://dropmefiles.com/19Iwk into et-core-plugin/app/models/customizer/builder/js folder via FTP.
Regards
Reupload builder.min.js https://dropmefiles.com/19Iwk into et-core-plugin/app/models/customizer/builder/js folder via FTP.
Regards
Hello,
Make sure that you have entered header name here – https://prnt.sc/tyxus1
Please provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
What version of WP do you use? There is an issue with activation when WP is 5.5, so downgrade the WP version or update the theme and Core plugin (latest versions can be downloaded from here – https://www.8theme.com/downloads/ ).
Regards
Hello,
We are glad that you sorted out. Thanks for letting us know.
Regards
Hello,
If you use Massive Addons plugin it has compatibility issues with the new WP update – WPBakery Page builder (formerly Visual Composer) can’t work correctly. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=109&filter=all#comment_24928281
Regards
I’ve registered the theme without any problem, looks like it was a cache, so clear the cache and check now.
Regards
Hello,
Thanks for contacting us.
If you are using the latest version of WP, you need to update the theme (6.3.9.1v) and XStore Core plugin (2.3.9.1v) – https://www.8theme.com/downloads/
Regards