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Licence not working - by nicm - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

nicm

Participant

August 12, 2020 at 23:13

my licence does not want to activate

Visual composer not working cannot edit anything

Also getting this error:

n error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please, contact administrator
for this information.

#247532 Copied Theme version: 6.3.9 WooCommerce version: 4.3.2

5 Answers

Rose Tyler

Support staff

August 13, 2020 at 08:13

Hello,

Thanks for contacting us.
You need to update the XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1.
“PCLZIP_ERR_BAD_FORMAT (-10) ” problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – http://xstore.helpscoutdocs.com/article/63-theme-update
and plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update Please download latest versions of the theme and Core from this page – https://www.8theme.com/downloads/
Once you do the update, the problem with activation will be solved.
If you use Massive Addons plugin it has compatibility issues with the new WP update – WPBakery Page builder (formerly Visual Composer) can’t work correctly. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=109&filter=all#comment_24928281

Regards

#247577 Copied

nicm

Participant

August 13, 2020 at 10:37

Reply To: Licence not working

Hi Rose

This is not working:

1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again

I tried that it does not work see screenshot for the url detoxlodge.co.za

I see if I deactivate Massive Addons plugin then I can edit with VC however it breaks the template layout if it is not activated

Please contact administrator
for this information.

#247636 Copied

Olga Barlow

Support staff

August 13, 2020 at 15:03

Hello,

1) Provide us with WP Dashboard access to your site to check and help you with this error.
2) Massive addons plugin has not released the update compatible with the WP 5.5 yet https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments . So, if you use this plugin then downgrade the WP to the previous version

Regards

#247699 Copied

nicm

Participant

August 13, 2020 at 15:11

Thanks

Please contact administrator
for this information.

#247704 Copied

Olga Barlow

Support staff

August 13, 2020 at 18:22

Hello,

Check now.

Regards

#247739 Copied
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