Hello,

Please reupload builder.min.js https://dropmefiles.com/19Iwk into et-core-plugin/app/models/customizer/builder/js folder via FTP.

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Hello,

Make sure that you have entered header name here – https://prnt.sc/tyxus1
Please provide temporary wp-admin and FTP access, so we can take a closer look.

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Hello,

We are glad that you sorted out. Thanks for letting us know.

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I’ve registered the theme without any problem, looks like it was a cache, so clear the cache and check now.

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Hi,

Fixed. Please clear cache and check now.

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You can install any of included plugins via Dashboard XStore > Plugin installer or via FTP, archives of plugins can be downloaded from this page – https://www.8theme.com/downloads/

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I’ve registered the theme without any problem, looks like it was a cache, so clear the cache and check now.

Regards

Hi,

Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Also, you can do the update via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

Dear,

Follow the next steps:
1) Enable WPBakery Page Builder for static blocks – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/
2) Go to Appearance > Widgets > check what content is placed in Footer and Copyrights areas.
3) If a static block is added there, go to edit the static block, hover ever element and edit it, change Fashion logo image – https://prnt.sc/tyv32d , texts and links – https://prnt.sc/tyv42s
This is menu in the footer https://prnt.sc/tyv4y3 – , so create the desired menu via Appearance > Menus and select it via settings of the Menu element – https://prnt.sc/tyv5j6

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Hello,

Go to Edit page > Page layout > Show revolution slider instead of breadcrumbs and page title – https://prnt.sc/tyuty6

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Hello,

Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Let us know the result and provide temporary wp-admin access.

Regards

Hello,

Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin. Update XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1. Clear cache and check then.

Regards

Hello,

Describe the problem in more detail, provide temporary wp-admin access https://prnt.sc/tyud5o
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

Hello,

1) We can’t log in to your dashboard. Please check the credentials.
What about FTP access?
2) As I can see, the Cart is not empty – https://prnt.sc/tyu72d
Also, as was mentioned, an additional plugin causes this error – https://prnt.sc/tyu7ym , check how variations and adding to the cart works when this plugin is disabled. Contact the support of the plugin to get assistance.

Regards

Hello,

Thanks for contacting us.
You need to update the XStore theme and XStore core plugin to versions 6.3.9.1 and 2.3.9.1.
“PCLZIP_ERR_BAD_FORMAT (-10) ” problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
and plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Please download latest versions of the theme and Core from this page – https://www.8theme.com/downloads/
Once you do the update, the problem with activation will be solved.
If you use Massive Addons plugin it has compatibility issues with the new WP update – WPBakery Page builder (formerly Visual Composer) can’t work correctly. Either downgrade the WP to the previous version or wait for the Massive addons plugin update, when they release fix for this https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=109&filter=all#comment_24928281

Regards