Register Theme Button is not clickable - by Youssef Ahmed

This topic has 11 replies, 5 voices, and was last updated 3 years, 7 months ago ago by Rose Tyler

  • Avatar: Youssef Ahmed
    Youssef Ahmed
    Participant
    August 12, 2020 at 12:43

    The register theme button is not clickable and the “I agree that my purchase code and user data will be stored by 8theme.com” is checked correct.

    How do I fix this?

    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 13:28

    Hello,

    Go to Downloads page https://www.8theme.com/downloads and download theme version 6.3.9.1. Install it, clear browser cache and try again.
    If it does not help then provide us with WP Dashboard access.

    Regards

    Avatar: Youssef Ahmed
    Youssef Ahmed
    Participant
    August 12, 2020 at 14:15

    After downloading 6.3.9.1 I find that the Xstore theme inside is written 5.1.6.1
    (I didn’t install it, this is what is written on the .zip folder: XStore_Theme_v.5.1.6.1.zip)

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 16:45

    Hello,

    Try to download again, please.

    Regards

    Avatar: Youssef Ahmed
    Youssef Ahmed
    Participant
    August 12, 2020 at 18:36

    So what should I do?

    Avatar: daniel
    daniel
    Participant
    August 12, 2020 at 20:18

    i have the same problem i just buy the template!! what do i do?
    Also y download the last version from here and it have the same problem!!

    Avatar: daniel
    daniel
    Participant
    August 13, 2020 at 04:32

    still have the same problem i cant install the template the activate is unclickable!! the button!!

    Avatar: A1varock
    A1varock
    Participant
    August 13, 2020 at 05:15

    Same problem here, downloaded last versión , register button remains unclikable , waiting for solution .

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:39

    Hello, Youssef Ahmed

    Install the latest versions of the theme (6.3.9.1) and Core plugin (2.3.9.1). Mentioned versions can be downloaded from this page – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:42

    Hello Daniel,

    With the latest versions of the theme and Core plugin, you should not face any problem with the activation. Please make sure that XStore is 6.3.9.1v and Core – 2.3.9.1v. Go to Dashboard > Updates > click “Check again” button to get new versions of the theme and core plugin, or download archives of latest versions from this page – https://www.8theme.com/downloads/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2020 at 07:45

    Hello A1varock,

    Please check versions of the theme and Core plugin one more time, clear cache, and try to activate the theme then.
    If this doesn’t help, submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide temporary wp-admin and FTP access, and we will help.

    Regards

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