Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 40,801 through 40,830 (of 68,187 total)

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Rose Tyler

Support staff

October 14, 2020 at 10:43

Hello,

I would recommend you to contact the Vendor plugin support.

Regards

#255042 Copied In reply to: Store list search

Rose Tyler

Support staff

October 14, 2020 at 10:41

You’re welcome!

Regards

#255041 Copied In reply to: Facebook login error

Rose Tyler

Support staff

October 14, 2020 at 10:37

Hello,

Thanks for using our theme. Could you provide temporary wp-admin access?

Regards

#255040 Copied In reply to: Slider Revolution Banner Image Quality Drop

Rose Tyler

Support staff

October 14, 2020 at 09:56

Hello,

Thanks for contacting us.
I’ve reactivated the theme using your purchase code, installed the Core plugin manually, and imported the demo.
Please check.

Regards

#255035 Copied In reply to: Cannot install any demo. ALL System Requirements are OK.

Rose Tyler

Support staff

October 14, 2020 at 09:43

Hello,

It is a custom font, that should be uploaded here – https://prnt.sc/uz09g9

Regards

#255033 Copied In reply to: Font Not Loading in website

Rose Tyler

Support staff

October 14, 2020 at 09:21

Hello,

Make sure that brands are enabled in Theme Options > WooCommerce (Shop) > Shop elements > Brands https://prnt.sc/uyztz1 . Create brands via Dashboard > Products > Brands, then add brands for products.

Regards

#255032 Copied In reply to: No brands are available

Rose Tyler

Support staff

October 14, 2020 at 09:17

Hello,

I’ve passed your question to our technicians team, and I will let you know once get an answer.
Provide temporary FTP access also.
A video file can be uploaded here – https://dropmefiles.com/ , provide URL of it into the Private Content area.

Regards

#255031 Copied In reply to: Product Categories not working on mobile

Rose Tyler

Support staff

October 14, 2020 at 09:12

Done.

Regards

#255026 Copied In reply to: customer have to click twice on add to cart button for it to work

Rose Tyler

Support staff

October 14, 2020 at 09:08

To be able to activate, you need to deactivate – https://prnt.sc/uyzjsf first, or contact us.

Regards

#255025 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

October 14, 2020 at 09:04

You need to save the project once you select the feature image. Please provide temporary wp-admin access, so we can create an example.

Regards

#255023 Copied In reply to: cant add project portfolioq

Rose Tyler

Support staff

October 14, 2020 at 08:58

Hello,

You can activate the theme now.
We can’t disable the limit. If you need to delete the current installation and start from scratch, just deactivate the theme – https://prnt.sc/uyzcst first, then you will be able to activate it.
Note that 1 license of the theme can be used on 1 staging site + 1 live/production site = 1 end project only – https://themeforest.net/licenses/standard

Regards

#255021 Copied In reply to: My Activation Won't Work

Rose Tyler

Support staff

October 14, 2020 at 08:52

Hello,

Thanks for using our theme.
Please try to activate it now.
Note that 1 license of the theme can be used on 1 staging site + 1 live/production site = 1 end project only – https://themeforest.net/licenses/standard

Regards

#255019 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

October 14, 2020 at 08:50

Hello,

Could you, please, provide a video of the problem?

Regards

#255018 Copied In reply to: Product Categories not working on mobile

Rose Tyler

Support staff

October 14, 2020 at 08:43

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#255016 Copied In reply to: Static Block Cache Issue

Rose Tyler

Support staff

October 14, 2020 at 08:29

Hello,

Thanks for using our theme.
You can activate the theme now.
Note that 1 license of the theme can be used on 1 staging site + 1 live/production site = 1 end project only – https://themeforest.net/licenses/standard
To create multilingual site you need to install the additional plugin, choose one that will suit your needs https://colorlib.com/wp/wordpress-multilingual-plugins/ https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

Regards

#255012 Copied In reply to: Network url license

Rose Tyler

Support staff

October 14, 2020 at 08:21

Hello,

Registration functionality comes from WooCommerce, so it would be better to contact the support of the plugin to get some advice.
We did not test such plugins with our theme.
About templates, contact WC support, also. Note that changes in files should be done via a child theme to prevent losing them after every update.

Regards

#255011 Copied In reply to: How to setup login / signup? Track order feature how to enable? & Newsletter

Rose Tyler

Support staff

October 14, 2020 at 08:09

Hello,

Do you use an additional plugin?
Provide temporary wp-admin access, so we can take a closer look.

Regards

#255007 Copied In reply to: Insert ean(GTIN) code to meta in product page

Rose Tyler

Support staff

October 14, 2020 at 07:52

Hello,

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
Provide temporary wp-admin (administrator role) and FTP access, and I will pass your question to our technicians team.

Regards

#255006 Copied In reply to: Images not loading on FACETWP ajax load

Rose Tyler

Support staff

October 14, 2020 at 07:49

Hello,

Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins , clear cache, and check how it works then.
Do you have the same situation when a default theme is activated?

Regards

#255005 Copied In reply to: Checkout page scroll

Rose Tyler

Support staff

October 14, 2020 at 07:46

Hello,

Theme Options > Header builder > Top header settings > https://prnt.sc/uyy39y

Regards

#255004 Copied In reply to: were to change color of icons and letters in top header

Rose Tyler

Support staff

October 14, 2020 at 07:34

Hello,

We can’t connect, unfortunately. Please check the credentials.

Regards

#255003 Copied In reply to: Brands page 404 not found

Rose Tyler

Support staff

October 14, 2020 at 07:01

Hello,

Plugins can’t be activated using code from the theme. Please read these articles – https://www.8theme.com/documentation/docs/activation-and-purchase-codes/

https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#254998 Copied In reply to: Purchase Code is not valid.

Rose Tyler

Support staff

October 13, 2020 at 20:44

Hello,

Please read our docs – https://8theme.com/demo/docs/woopress/Troubleshooting/How_to_speed_up_my_website

Regards

#254988 Copied In reply to: About speed

Rose Tyler

Support staff

October 13, 2020 at 08:46

Hello,

Thanks for using our theme.
Theme Options > Header builder > edit the header, or provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#254890 Copied In reply to: Header NO changes

Rose Tyler

Support staff

October 13, 2020 at 08:37

You’re welcome!
Have a nice day.

Regards

#254889 Copied In reply to: Featured Product

Rose Tyler

Support staff

October 13, 2020 at 08:36

You’re welcome!
Have a nice day.

Regards

#254888 Copied In reply to: Product Content Elements

Rose Tyler

Support staff

October 13, 2020 at 08:34

Hello,

Try to activate now.

Regards

#254887 Copied In reply to: Can't Deregister Theme

Rose Tyler

Support staff

October 13, 2020 at 08:31

Hello,

Please provide temporary wp-admin access.
What page builder do you use? Do you have the problem on 1 page only? Provide URL of that page.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#254886 Copied In reply to: edit

Rose Tyler

Support staff

October 13, 2020 at 08:29

Hello,

Theme Options > WooCommerce (Shop) > Shop > Catalog mode > Just Catalog >Off.
WooCommerce > Status > Tools > Create default WooCommerce pages

Regards

#254885 Copied In reply to: Cart diabled(?)

Rose Tyler

Support staff

October 13, 2020 at 08:26

Hello,

Thanks for using our theme. Try to activate it now.

Regards

#254884 Copied In reply to: My Activation Won't Work
← 1 2 3 … 1,360 1,361 1,362 … 2,271 2,272 2,273 →

40,801–40,830 of 68,187 posts

Viewing 30 posts - 40,801 through 40,830 (of 68,187 total)

← 1 2 3 … 1,360 1,361 1,362 … 2,271 2,272 2,273 →

Forum Replies Created

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