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  Madhu

  Participant

  October 13, 2020 at 17:10

  When using the plugin FACETWP for Ajax filtering, the images from the products do not seem to load. This link (https://facetwp.com/documentation/faq/#layout-js) on the facetwp support page gives us a solution but our dev team is not sure where to implement the solution. Can you please help us identify where to apply this fix for the issue?

  Please, contact administrator
  for this information.

  #254957 Copied Theme version: 7.0.2 WooCommerce version: 4.5.2

  1 Answer

  

  Rose Tyler

  Support staff

  October 14, 2020 at 07:52

  Hello,

  We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
  Provide temporary wp-admin (administrator role) and FTP access, and I will pass your question to our technicians team.

  Regards

  #255006 Copied