Firstly please don’t use an emulator, it only shows the problem when you are on an actual mobile, tested on iphone.
When clicking on Menu > Shop > Then click any category
You either get 1 result or no resultsTheme version: 7
Could you, please, provide a video of the problem?
Not the most helpful response, you only had to do what I noted in the ticket, if you go on a mobile device and select any category, no products are shown
How do i upload a video?
I’ve passed your question to our technicians team, and I will let you know once get an answer.
Provide temporary FTP access also.
A video file can be uploaded here – https://dropmefiles.com/ , provide URL of it into the Private Content area.
FTP in details and video in private
As we can see, it is independent of the device, and products are shown when we log in to your site (using credentials from the private content area).
Do you use CDN or server cache? Maybe one of your plugins restrict the visibility of products based on user role? Please check your plugins.
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