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  finleydesign

  Participant

  October 13, 2020 at 18:02

  Firstly please don’t use an emulator, it only shows the problem when you are on an actual mobile, tested on iphone.

  When clicking on Menu > Shop > Then click any category

  You either get 1 result or no results

  Please, contact administrator
  for this information.

  #254978 Copied Theme version: 7

  5 Answers

  

  Rose Tyler

  Support staff

  October 14, 2020 at 08:50

  Hello,

  Could you, please, provide a video of the problem?

  Regards

  #255018 Copied
  

  finleydesign

  Participant

  October 14, 2020 at 09:07

  Not the most helpful response, you only had to do what I noted in the ticket, if you go on a mobile device and select any category, no products are shown

  How do i upload a video?

  #255024 Copied
  

  Rose Tyler

  Support staff

  October 14, 2020 at 09:17

  Hello,

  I’ve passed your question to our technicians team, and I will let you know once get an answer.
  Provide temporary FTP access also.
  A video file can be uploaded here – https://dropmefiles.com/ , provide URL of it into the Private Content area.

  Regards

  #255031 Copied
  

  finleydesign

  Participant

  October 14, 2020 at 13:27

  FTP in details and video in private

  Please contact administrator
  for this information.

  #255075 Copied
  

  Rose Tyler

  Support staff

  October 15, 2020 at 08:11

  Hello,

  As we can see, it is independent of the device, and products are shown when we log in to your site (using credentials from the private content area).
  Do you use CDN or server cache? Maybe one of your plugins restrict the visibility of products based on user role? Please check your plugins.

  Regards

  #255134 Copied