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Customer have to click twice on add to cart button for it to work

This topic has 12 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

alawi

Participant

October 8, 2020 at 21:42

thats really frustrating .
https://jeddahbox.com

Please, contact administrator
for this information.

#254520 Copied Theme version: 7.0.2

11 Answers

alawi

Participant

October 8, 2020 at 23:24

also one more thing :
on IOS only SAFARI , when add to cart and go to checkout page it keep loading on checkout information , really the theme is full of strange stuff .

chrome not having that issue on checkout .

#254533 Copied

Rose Tyler

Support staff

October 9, 2020 at 09:41

Hello,

Thanks for using XStore.
1) What browser and device do you use? Could you, please, record a video of the problem?
2) Please provide a screenshot.

Regards

#254555 Copied

alawi

Participant

October 9, 2020 at 19:17

browser is safari on macos and ios

full video
https://youtu.be/cAwhO7cjkL0

#254614 Copied

Rose Tyler

Support staff

October 10, 2020 at 16:11

Hello,

1) Please provide temporary FTP access.
2) We do not see the problem on the checkout page. Try to clear cache and check one more time.

Regards

#254667 Copied

alawi

Participant

October 11, 2020 at 00:27

ok done check private content

Please contact administrator
for this information.

#254685 Copied

alawi

Participant

October 12, 2020 at 01:13

what happen , no fix done untill now

#254752 Copied

alawi

Participant

October 12, 2020 at 01:14

by the way , its seems the problem is on all browsers , the user need 2 clicks for product to get added to shopping cart on mobile .

#254753 Copied

alawi

Participant

October 13, 2020 at 00:15

if you dont have time to support and fix please fully refund

#254870 Copied

Olga Barlow

Support staff

October 13, 2020 at 08:13

Hello,

Take our apologies for the delay in answering. We tried to find a solution but we don’t have a quick fix for this. You can submit refund request here https://themeforest.net/refund_requests/new
Sorry for the inconvenience.

Regards

#254883 Copied

alawi

Participant

October 13, 2020 at 19:23

done , i am waiting for refund

#254983 Copied

Rose Tyler

Support staff

October 14, 2020 at 09:12

Done.

Regards

#255026 Copied
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