Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 40,201 through 40,230 (of 68,187 total)

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Rose Tyler

Support staff

November 8, 2020 at 08:56

Hello,

Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

Regards

#258424 Copied In reply to: Issue with my dropdown cart and wishlist

Rose Tyler

Support staff

November 8, 2020 at 08:55

Hello,

We did not miss your topic. Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
Our technician team is not available during the weekend, so you may face some delay in answering. We hope for your understanding.

Regards

#258423 Copied In reply to: You missed my thread

Rose Tyler

Support staff

November 8, 2020 at 08:53

Hello,

To be able to assist you we need URL of the site, temporary wp-admin (username and password), and FTP (FTP host, FTP user, FTP pass) access.
Please read this article and watch video – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
About child theme – https://www.8theme.com/documentation/docs/child-theme/
When you switching between child theme and parent theme your widgets and theme options could be different because the child theme does not inherit all theme options of the parent theme and the parent theme does not inherit theme options of the child theme.
So, before switching from the correct theme (where everything is correct) you need to export theme options (Theme Options > Export/Import) and then import them after switching. Widgets should be moved to correct areas at Appearance > Widgets.

Regards

#258422 Copied In reply to: Can someone please install 7.1 and a child theme?

Rose Tyler

Support staff

November 8, 2020 at 08:47

Hello,

As I can see, Single Product builder is activated via Theme Options, but you did not add Tabs with description into the content – https://prnt.sc/vfgtei

Also, you can enable WPBakery for products – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

Regards

#258421 Copied In reply to: Product description

Rose Tyler

Support staff

November 8, 2020 at 08:41

Hello,

Here is loop-start.php file – https://dropmefiles.com/mUg9H , re-upload it via FTP into xstore/woocommerce/loop/ folder.
Go to Theme Option and re-save settings. Clear cache and check the result.
Let us know if you need any further assistance.

Regards

#258420 Copied In reply to: Last Uptade Issue

Rose Tyler

Support staff

November 7, 2020 at 17:24

Make sure that you cleared cache of your browser before checking.

Regards

#258386 Copied In reply to: Product Category Not Working

Rose Tyler

Support staff

November 7, 2020 at 17:20

Hello,

Please set the administrator role for the user, so we can access Theme Options and other settings (go to Users > edit user > Role > set Administrator > Save, then reply back here).

Regards

#258385 Copied In reply to: Footer´s background color disappeared after theme update

Rose Tyler

Support staff

November 7, 2020 at 17:18

Hello,

Thanks for using our theme.
Could you provide temporary wp-admin access?

Regards

#258384 Copied In reply to: banner some font not show in mobile version

Rose Tyler

Support staff

November 7, 2020 at 17:16

Hello,

Here is loop-start.php file – https://dropmefiles.com/mUg9H , re-upload it via FTP into xstore/woocommerce/loop/ folder.
This fix will be added in the next theme update.
Also, go to Theme Option and re-save settings.

Regards

#258383 Copied In reply to: my sidebar has disappeared from my shop

Rose Tyler

Support staff

November 7, 2020 at 17:13

Hello,

Column settings > Responsive options > set Width for mobile – https://prnt.sc/vf7dk0

Regards

#258382 Copied In reply to: Problem in mobile footer

Rose Tyler

Support staff

November 7, 2020 at 15:44

Hello,

Sorry for the delay in answering.
Could you please describe the problem/desired result in more detail with screenshots for better understanding?
Thanks in advance.

Regards

#258369 Copied In reply to: Header top bar not working

Rose Tyler

Support staff

November 7, 2020 at 15:38

Hello,

Dashboard > WooPress > Theme Options > Styling.
Make sure that all required plugins are activated – https://8theme.com/demo/docs/woopress/Plugins/Included_Plugins

Regards

#258366 Copied In reply to: error theme

Rose Tyler

Support staff

November 7, 2020 at 15:33

Hello,

Please follow our documentation – https://8theme.com/demo/docs/woopress/Theme_Update
https://8theme.com/demo/docs/woopress/Plugins/Plugins_Update

Regards

#258364 Copied In reply to: how to update theme manually

Rose Tyler

Support staff

November 7, 2020 at 15:30

Hello,

Sorry for the delay in answering.
Please provide URL of your site and temporary wp-admin access.
Abot update for plugins, read this article – https://8theme.com/demo/docs/woopress/Plugins/Plugins_Update

Regards

#258362 Copied In reply to: Footer´s background color disappeared after theme update

Rose Tyler

Support staff

November 7, 2020 at 15:07

Hello,

Please post different questions via different topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/
1, 2, 4, 5 We need temporary wp-admin access.
3. We did not test this plugin with our theme.

Regards

#258360 Copied In reply to: columns issue;

Rose Tyler

Support staff

November 7, 2020 at 14:55

Hello,

Provide us with temporary wp-admin and FTP access.

Regards

#258359 Copied In reply to: Xstore Core Updates not showing in WordPress Dashboard

Rose Tyler

Support staff

November 7, 2020 at 14:53

Hello,

Theme Options > Header builder > add Newsletter element into header content.

Regards

#258358 Copied In reply to: single product sidebare

Rose Tyler

Support staff

November 7, 2020 at 14:13

Hello,

Sorry for the delay in answering.
Please provide a screenshot for a better understanding + temporary wp-admin access.

Regards

#258357 Copied In reply to: Spaces

Rose Tyler

Support staff

November 7, 2020 at 14:11

Hello,

Please specify where exactly you can see this text, provide temporary wp-admin and FTP access, so I can send your question to our technicians team.

Regards

#258356 Copied In reply to: PHP errors

Rose Tyler

Support staff

November 7, 2020 at 14:08

Hello,

https://prnt.sc/vf50nf – as was mentioned – https://www.8theme.com/topic/font-awesome-not-showing/ , it can be solved from the server-side only.

Regards

#258354 Copied In reply to: I am fed up of this problem now.

Rose Tyler

Support staff

November 7, 2020 at 14:04

You are using a lot of plugins and I can see some changes in the child theme.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Also, check how it works with the parent theme.
Let us know the results.

Regards

#258353 Copied In reply to: Buy Now button not redirecting

Rose Tyler

Support staff

November 7, 2020 at 13:49

You’re welcome!
Before – https://prnt.sc/vf4t7p , now – https://prnt.sc/vf4teq

Regards

#258348 Copied In reply to: Hiding an area when user is not logged in

Rose Tyler

Support staff

November 7, 2020 at 13:47

You will get an answer here – https://www.8theme.com/topic/xstore-theme-error-when-updating-multiple-plugins/
Please do not duplicate requests.

Regards

#258347 Copied In reply to: date

Rose Tyler

Support staff

November 7, 2020 at 13:43

You’re welcome!
I selected pages in WooCommerce settings – https://prnt.sc/vf4qnt https://prnt.sc/vf4qyb

Regards

#258345 Copied In reply to: Some pages lead to 404 or home page.

Rose Tyler

Support staff

November 7, 2020 at 13:40

Hello,

Please check now.

Regards

#258343 Copied In reply to: Hiding an area when user is not logged in

Rose Tyler

Support staff

November 7, 2020 at 13:34

Hello,

Go to Plugins > disable and remove the XStore Core plugin. After that go to XStore > Plugin Installer > install XStore core again.
Go to Theme Options and re-save them.
Clear the cache and check your site then.

Regards

#258341 Copied In reply to: Mobile Menu Problem

Rose Tyler

Support staff

November 7, 2020 at 13:33

Here are screenshots from our demo – https://prnt.sc/vf4hgr https://prnt.sc/vf4ldahttps://prnt.sc/vf4lp6
About Newsletter – https://prnt.sc/vf4me2 https://prnt.sc/vf4mjn https://prnt.sc/vf4mq7

Regards

#258340 Copied In reply to: Can't edit many items and texts

Rose Tyler

Support staff

November 7, 2020 at 13:11

We’ve sent loop-start.php to your registration email. Please check.

Regards

#258338 Copied In reply to: Product Grid Widget is not working properly

Rose Tyler

Support staff

November 7, 2020 at 13:09

Hello,

Thanks for wp-admin access. What problem do you have?

Regards

#258337 Copied In reply to: date

Rose Tyler

Support staff

November 7, 2020 at 13:07

Hello,

We have passed your issue to our developers. I will let you know once get an answer from them.

Regards

#258336 Copied In reply to: Xstore theme error when updating multiple plugins
← 1 2 3 … 1,340 1,341 1,342 … 2,271 2,272 2,273 →

40,201–40,230 of 68,187 posts

Viewing 30 posts - 40,201 through 40,230 (of 68,187 total)

← 1 2 3 … 1,340 1,341 1,342 … 2,271 2,272 2,273 →

Forum Replies Created

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