Page 1341 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

November 8, 2020 at 20:49

Hello,

Demo content was create using Elementor so can be edited using element.
Also, you can create your own products using editor that you prefer – https://docs.woocommerce.com/document/managing-products/

Do not add description and the tab won’t be displayed.
Reviews can be disabled – https://prnt.sc/vfpctu Delete default comments – https://prnt.sc/vfpdd9

Regards

#258512 Copied In reply to: Product description not updating

Rose Tyler

Support staff

November 8, 2020 at 20:43

Hello,

Thanks for using our theme.
You need to set these settings – https://prnt.sc/vfm50g Then you will be able to edit the description content using Elementor.

Regards

#258511 Copied In reply to: we are unable to disable the content in the product description

Rose Tyler

Support staff

November 8, 2020 at 20:40

You are using the latest version of the Core plugin, but an old version of the theme – https://prnt.sc/vfp8le Do the update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#258510 Copied In reply to: Quadriplicate theme

Rose Tyler

Support staff

November 8, 2020 at 20:37

Hello,

As I can see the menu can be opened – https://prnt.sc/vfp4d5 Please clear cache and check. Is it solved?

Regards

#258509 Copied In reply to: mobile problem

Rose Tyler

Support staff

November 8, 2020 at 19:49

Hello,

You’re welcome!

Regards

#258502 Copied In reply to: Mobile panel custom links not working

Rose Tyler

Support staff

November 8, 2020 at 19:48

Hello,

Thanks for using our theme.
Try to activate it now. Keep in mind that you can use 1 license for 1 project according to ThemeForest license policy https://themeforest.net/licenses/standard

Regards

#258501 Copied In reply to: "You have reached activation number limit"

Rose Tyler

Support staff

November 8, 2020 at 19:47

Hello,

Have you re-saved Theme Options after the update?
Could you provide URL and temporary wp-admin access, so we can take a closer look?

Regards

#258500 Copied In reply to: support for

Rose Tyler

Support staff

November 8, 2020 at 17:12

Hello,

I can see the menu – https://prnt.sc/vfmcoq Please clear cache and check one more time. Is it solved?

Regards

#258490 Copied In reply to: Dokan Vendor Subscription page wrongly formatted

Rose Tyler

Support staff

November 8, 2020 at 17:06

Hello,

At first sight, I do not see any problem with mobile displaying. Could you, please, provide screenshots? What device and browser do you use? Have you tried to clear cache?

Regards

#258488 Copied In reply to: The mobile version is not displayed properly.

Rose Tyler

Support staff

November 8, 2020 at 17:03

Hello,

It is recommended to update the theme first and then the Core plugin. Please follow these articles – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ In case automatic updates fail, do it manually via FTP.
After the update, you need to go to Theme Options > change any setting and Publish changes.

Regards

#258487 Copied In reply to: Update Error

Rose Tyler

Support staff

November 8, 2020 at 16:56

Hello,

Do you use Elementor demo? You need to set these settings – https://prnt.sc/vfm50g Then you will be able to edit the description content using Elementor.

Regards

#258485 Copied In reply to: Product description not updating

Rose Tyler

Support staff

November 8, 2020 at 16:54

Hello,

On our demo, it is a part of Short description content – https://prnt.sc/vfm1gz
Or, you can just add borders for the short description via Theme Options > WooCommerce (Shop) > Single product builder > Short description > https://prnt.sc/vfm3uu

Regards

#258484 Copied In reply to: Product missing dividers
Rose Tyler

Support staff

November 8, 2020 at 16:42
Hello,

1) Add the next code here – https://prnt.sc/vflwk7

@media only screen and (max-width: 992px) { .page-heading-slider { display: none; } }

2) Please describe the problem with menu alignment in more detail. As for me, it is fine now. Isn’t it?
3) With the access, that you provided, I can’t check Theme Options.
What header areas are sticky you can select in Theme Options > Header builder > Sticky menu.
Let us know if you need any further assistance.

Regards
#258482 Copied In reply to: Different Slider for Mobile
Rose Tyler

Support staff

November 8, 2020 at 15:42
Hello,

Add the next code in Theme Options > Custom CSS > Custom CSS for mobile:

.banner .banner-content p { display: block; }

Regards
#258480 Copied In reply to: banner some font not show in mobile version
Rose Tyler

Support staff

November 8, 2020 at 15:37

Hello,

This problem with categories displaying was passed to our technicians and will be fixed in the next theme update. We do not have a ready solution, right now. Sorry, for the inconvenience.

Regards

#258479 Copied In reply to: Categories display

Rose Tyler

Support staff

November 8, 2020 at 15:34

Hello,

Please read this article – https://8theme.com/demo/docs/woopress/Troubleshooting/How_to_speed_up_my_website We would recommend you to optimize images.
Provide temporary wp-admin and FTP access via Private Content area, so we can take a closer look at the situation with fontawesome.

Regards

#258478 Copied In reply to: Fonts Awesome Slow Site

Rose Tyler

Support staff

November 8, 2020 at 14:20

Hello,

Try to delete all sections of the Mobile panel and add them from scratch.

Regards

#258473 Copied In reply to: Mobile panel custom links not working

Rose Tyler

Support staff

November 8, 2020 at 14:02

Hi,

By default, there is no such option.
you can submit a request here – https://www.8theme.com/taskboard/

Regards

#258470 Copied In reply to: update cart customization

Rose Tyler

Support staff

November 8, 2020 at 13:57

Hello,

Do you use Single product builder? Do you want to get different amounts of related products on tablet and phone? Could you provide URL and temporary wp-admin access?

Regards

#258469 Copied In reply to: Related Products Per View in tablet and phone

Rose Tyler

Support staff

November 8, 2020 at 13:54

Go to Theme Options > change any setting > click on Publish.

Regards

#258468 Copied In reply to: Update 7.1 problems

Rose Tyler

Support staff

November 8, 2020 at 13:52

Hello,

Follow this article to update the Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ If automatic update fails, do the update via FTP.
After the Update, re-save Theme Options settings.

Regards

#258467 Copied In reply to: Product title is not showing & there's no automatic update for Xstore core plugi

Rose Tyler

Support staff

November 8, 2020 at 13:34

Hi,

Done.

Regards

#258466 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

November 8, 2020 at 13:33

Hello,

Please check the site now.
Let us know if you need any further assistance.

Regards

#258465 Copied In reply to: xstore Recent theme version issue

Rose Tyler

Support staff

November 8, 2020 at 13:10

Hello,

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Regards

#258461 Copied In reply to: XStore theme, some plugins don't install.

Rose Tyler

Support staff

November 8, 2020 at 13:09

Hello,

Thanks for contacting us.
This problem was passed to our technicians team. There is no ready solution right now, but it will be fixed in the next theme update. As a temporary solution, select to show products only.

Regards

#258460 Copied In reply to: Error on category section on the shop page

Rose Tyler

Support staff

November 8, 2020 at 12:03

Hello,

As I can see, you update XStore Core plugin, but not the theme. Please, do not update the Core plugin before the theme update next time. Follow this article and update the theme – https://www.8theme.com/documentation/xstore/theme-translation/ , then re-save Theme Options, and all should be fine.
If you need any further assistance, provide FTP access also. Note that the technician team is not available during the weekend.

Regards

#258448 Copied In reply to: Automatic update breaks my website

Rose Tyler

Support staff

November 8, 2020 at 10:56

Hello,

You need to re-save Theme Options.

Regards

#258443 Copied In reply to: Update 7.1 problems

Rose Tyler

Support staff

November 8, 2020 at 10:53

Hello,

Please watch this video – https://youtu.be/4n1re0jKorc
We’ve reset the activation limit for you, so you can try now.
We do not have any problem with organic02 demo import on our test site.
Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
It is recommended to run import on fresh WordPress installation (You can use WordPress Database Reset plugin). If you run import a few times, you will get duplication of content, but all duplicated items can be simply deleted manually via the Dashboard.
Let us know if you need any further assistance.

Regards

#258441 Copied In reply to: Quadriplicate theme

Rose Tyler

Support staff

November 8, 2020 at 10:11

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards

#258437 Copied In reply to: Assistance Required : No products were found Error Fix on Shop Page

Rose Tyler

Support staff

November 8, 2020 at 10:05

Hello,

As was mentioned, we need to wait for an answer from the technicians team (not available during the weekend). Please be patient.

Regards

#258436 Copied In reply to: Xstore theme error when updating multiple plugins
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Viewing 40,230 results - 40,201 through 40,230 (of 68,231 total)

Viewing 30 posts - 40,201 through 40,230 (of 68,231 total)

← 1 2 3 … 1,340 1,341 1,342 … 2,273 2,274 2,275 →

Forum Replies Created

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