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Can someone please install 7.1 and a child theme?

This topic has 13 replies, 3 voices, and was last updated 3 years, 6 months ago ago by MichaelB

MichaelB

Participant

November 6, 2020 at 23:00

I will give you FTP access.

I have tried to follow the instructions but cannot even get past the style.css page without an error!

https://developer.wordpress.org/themes/advanced-topics/child-themes/#how-to-create-a-child-theme

Help? I have like twenty questions so would be easier if you can do please.

I wish you had a video on how to install a childs theme… Your videos are about updating theme or installing it but not specifically for a childs theme 🙁

My site doesn’t need backing up.

#258256 Copied Theme version: 7.1

12 Answers

MichaelB

Participant

November 7, 2020 at 00:12

FTP access granted

Please contact administrator
for this information.

#258259 Copied

Rose Tyler

Support staff

November 8, 2020 at 08:53

Hello,

To be able to assist you we need URL of the site, temporary wp-admin (username and password), and FTP (FTP host, FTP user, FTP pass) access.
Please read this article and watch video – https://xstore.helpscoutdocs.com/article/63-theme-update
About child theme – https://xstore.helpscoutdocs.com/article/32-child-theme
When you switching between child theme and parent theme your widgets and theme options could be different because the child theme does not inherit all theme options of the parent theme and the parent theme does not inherit theme options of the child theme.
So, before switching from the correct theme (where everything is correct) you need to export theme options (Theme Options > Export/Import) and then import them after switching. Widgets should be moved to correct areas at Appearance > Widgets.

Regards

#258422 Copied

MichaelB

Participant

November 8, 2020 at 12:39

Thank you for your reply.

It is a fresh install so I will not export anything. Of course, I will bare in mind what you said for next time.

Please see the requested details below…

Please contact administrator
for this information.

#258453 Copied

MichaelB

Participant

November 8, 2020 at 17:47

Do you think this could be actioned before Tuesday?

I need this demo installed (childs theme please)

https://xstore.8theme.com/elementor/demos/landing/

And I don’t want WPBakery installed. Elementor would do just fine.

Thank you.

#258491 Copied

Olga Barlow

Support staff

November 9, 2020 at 11:04

Hello,

We have imported the requested demo. Check now.

Regards

#258575 Copied

MichaelB

Participant

November 9, 2020 at 16:17

You’re a star.

Thank you very much!

I know how to edit it from here but I just need someone to do the below please:

Speed enhancements to the site…

“We use nginx/1.19.3, PHP version:7.4.11, WordPress memory limit: 256Mb, PHP max input vars: 3000, PHP time limit: 60, MySQL version:5.5.5-10.1.46-MariaDB)”

Quote taken from this link -> https://www.8theme.com/topic/major-performance-problemes/#post-257423

Evidence of poor loading: https://gtmetrix.com/reports/www.4worlddomination.co.uk/3u6FvoNX

1) Please ensure my site has the same settings as above or greater and please do anything else necessary to speed up the site. If you cannot match all the settings then please let me know which settings you couldn’t and how I could arrange for it to be done myself.

2) Fix the bottom right button which enables users to scroll up. The button displays fine on Safari (iOS) but not on a desktop. Please report it as a bug too as it has happened to me on the last version of this theme. It’s a bug but I’m sure you can fix it now rather than tell me to wait!

3) Please fix the social media icons in the footer header. It was displaying icons which don’t relate to social media sites. Update: I tried to fix it myself by removing the widget in footer column 1. I then tried to add the widget back but it doesn’t allow me to do so? BUG 🙁

4) Add a widget at the bottom of the page which is a slider of “Google Reviews”. I can link the correct page after.

#258671 Copied

Olga Barlow

Support staff

November 10, 2020 at 10:47

Hello,

1/ Contact your hosting provider to fix the redirects notice http://prntscr.com/vgmrko http://prntscr.com/vgmtos
2/, 3/ To fix the icons issue contact your hosting provider to fix the font blocking http://prntscr.com/vgmhrz It’s related to your server settings.
4/We don’t have “Google Reviews” widget in our theme.

Regards

#258777 Copied

MichaelB

Participant

November 10, 2020 at 10:52

Thank you for your response.

I will get in contact with my hosting provider.

Can you please confirm you have done the speed improvements that you can do? I’ve noticed you’ve helped other users with speed issues and outlined what you have changed. If you could list those changes it would be great.

Also, can you please add the broken footer (footer column 1) back onto my template. I cannot add it as option is greyed out.

#258779 Copied

Olga Barlow

Support staff

November 10, 2020 at 18:42

Hello,

We made all the improvements that we can.
You can edit footer content from Widgets http://prntscr.com/vgx180
Watch the video tutorial but use Elementor instead of the WPBakery editor https://youtu.be/gY-x4m47Duo

Regards

#258902 Copied

MichaelB

Participant

November 10, 2020 at 19:16

Thank you Olga. I managed to fix the footer situation. Your suggestion was great.

All that is left is speed improvements…

Please explain what has been done to address my ridiculously slow loading time? I provided a screenshot of this above so please don’t say it works fine for you… I know to take some issues to my hosting provider but what have you/your colleagues done to address this particular issue? If you need more time then that’s fine but just let me know you/your colleagues are working on it.

Seperately, regarding point 3 the footer is back and the social media icons now display (great) but why does it go strange and then I clear the cache it works. Moments later of editing it goes strange again and I have to clear the cache. What font style should my hosting provider unblock?

Thank you.

#258912 Copied

Olga Barlow

Support staff

November 11, 2020 at 18:46

Hello,

We have made speed improvements in the 7.1 version that is related to the Header builder and loading of its styles. Our team continues to work on the theme speed improvements for the next updates. Unfortunately, we don’t provide individual site optimization services under our Support Policy. If you need that you can submit request here.

We have tested your site and got the following results http://prntscr.com/vhj6lu https://tools.pingdom.com/#5d6e194b84000000

3) Provide screenshot of the issue with the footer. Do you use the Object cache on your site?

Regards

#259023 Copied

MichaelB

Participant

November 11, 2020 at 21:32

The footer issue is fixed (I did state this in my last post)…

You often do this with users… Tell them that their site is fast? I’ve just provided you with evidence that my site isn’t fast and for some reason you have moved away from the widely known website GtMetrix to something less common.

I am also disappointed you pointed me to a page to submit a request when you have helped other users with slowness to their site.

Version 7.1 is rubbish and that’s why you’re having to release an update soon after. It wasn’t tested properly because if it were then we wouldn’t have so many people posting problems with version 7.1 in the forum!

My hosting provider has been contacted to fix the slowness parts on their end. I know you mentioned this before but I know you can do things too but just cba.

I’m closing this thread as my hosting provider will take forward your points above. If they don’t know then I’ll tell my 130,000 subscribers to never use them.

Thanks for not helping.

#259045 Copied
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Can someone please install 7.1 and a child theme?

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