Rose Tyler

Hello,

It is recommended to update the theme first and then the Core plugin. Please follow these articles – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ In case automatic updates fail, do it manually via FTP.
After the update, you need to go to Theme Options > change any setting and Publish changes.

Regards

Hello,

On our demo, it is a part of Short description content – https://prnt.sc/vfm1gz
Or, you can just add borders for the short description via Theme Options > WooCommerce (Shop) > Single product builder > Short description > https://prnt.sc/vfm3uu

Regards

Hello,

Add the next code in Theme Options > Custom CSS > Custom CSS for mobile:

.banner .banner-content p {
    display: block;
}

Regards

Hello,

Please read this article – https://8theme.com/demo/docs/woopress/Troubleshooting/How_to_speed_up_my_website We would recommend you to optimize images.
Provide temporary wp-admin and FTP access via Private Content area, so we can take a closer look at the situation with fontawesome.

Regards

Hi,

By default, there is no such option.
you can submit a request here – https://www.8theme.com/taskboard/

Regards

Go to Theme Options > change any setting > click on Publish.

Regards

Hi,

Done.

Regards

Hello,

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Regards

Hello,

As I can see, you update XStore Core plugin, but not the theme. Please, do not update the Core plugin before the theme update next time. Follow this article and update the theme – https://www.8theme.com/documentation/xstore/theme-translation/ , then re-save Theme Options, and all should be fine.
If you need any further assistance, provide FTP access also. Note that the technician team is not available during the weekend.

Regards

Hello,

Please watch this video – https://youtu.be/4n1re0jKorc
We’ve reset the activation limit for you, so you can try now.
We do not have any problem with organic02 demo import on our test site.
Make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
It is recommended to run import on fresh WordPress installation (You can use WordPress Database Reset plugin). If you run import a few times, you will get duplication of content, but all duplicated items can be simply deleted manually via the Dashboard.
Let us know if you need any further assistance.

Regards

Hello,

As was mentioned, we need to wait for an answer from the technicians team (not available during the weekend). Please be patient.

Regards

Hello,

Have you tried to login using credentials you provided for us? To be able to help you we need access to the Dashboard, but you did not set the Administrator role for the user.
Why you do not want to change the role? Do you understand that we can’t even check the current settings?
Do you use File Generator? If so, make sure that all required elements are enabled, like Sidebars and Banners.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards

Hello,

Theme Options > WooCommerce (Shop) > Product Catalog > Products Per Row

Regards

Hello,

Thanks for using our theme. Please provide a screenshot of the problem for better understanding.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg
Have you re-saved Theme Options after the update?

Regards

Hello,

Theme Options > WooCommerce (Shop) > Shop elements > Product stock > Stock Colors

Regards