Coupon error with child theme - by Cristian Boiardi

This topic has 4 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

  • Avatar: Cristian_Boiardi
    Cristian Boiardi
    Participant
    March 24, 2021 at 23:57

    Hi, I have a new problem, now with the coupon code on the child theme.
    When I try to use a coupon (you can try to use the code “sconto5x100”) it doesn’t work and the message “invalid coupon” is displayed on the checkout page. I tried to create a website clone (find the link of “wp-staging” in the left menu column) and deactivate a child-theme and activate the Xstore theme and the coupon functionally perfectly!
    Do you know how to fix it please?
    Thanks for your support.
    Cristian

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2021 at 08:38

    Hello,

    Thanks for using our theme!
    If the problem persists with the child theme only, it means that some custom code from there causes the mentioned problem. Sorry, but we are not responsible for custom changes in the child theme, so you need to check it by yourself.

    Regards

    Avatar: Cristian_Boiardi
    Cristian Boiardi
    Participant
    March 25, 2021 at 14:26

    Apparently the problem seemed solved by removing a custom code in the child theme but now the restriction of the coupon to an email does not work. This problem is also present in the base theme. I’d already tryed to deactivate child theme and activate Base theme in a staging website but the problem persists.
    You can try in a wp stagin clone website.
    I hope that you can help me to solve.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 10:28

    Hello,

    Describe the problem in more detail with screenshots, please.
    Do you have this issue when Storefront (default WooCommerce theme) is activated on your site?
    Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

    Regards

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