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  Cristian Boiardi

  Participant

  March 24, 2021 at 23:57

  Hi, I have a new problem, now with the coupon code on the child theme.
  When I try to use a coupon (you can try to use the code “sconto5x100”) it doesn’t work and the message “invalid coupon” is displayed on the checkout page. I tried to create a website clone (find the link of “wp-staging” in the left menu column) and deactivate a child-theme and activate the Xstore theme and the coupon functionally perfectly!
  Do you know how to fix it please?
  Thanks for your support.
  Cristian

  Please, contact administrator
  for this information.

  #280858 Copied Theme version: 7.2.6 WooCommerce version: 5.1.0

  3 Answers

  

  Rose Tyler

  Support staff

  March 25, 2021 at 08:38

  Hello,

  Thanks for using our theme!
  If the problem persists with the child theme only, it means that some custom code from there causes the mentioned problem. Sorry, but we are not responsible for custom changes in the child theme, so you need to check it by yourself.

  Regards

  #280879 Copied
  

  Cristian Boiardi

  Participant

  March 25, 2021 at 14:26

  Apparently the problem seemed solved by removing a custom code in the child theme but now the restriction of the coupon to an email does not work. This problem is also present in the base theme. I’d already tryed to deactivate child theme and activate Base theme in a staging website but the problem persists.
  You can try in a wp stagin clone website.
  I hope that you can help me to solve.

  #280981 Copied
  

  Rose Tyler

  Support staff

  March 26, 2021 at 10:28

  Hello,

  Describe the problem in more detail with screenshots, please.
  Do you have this issue when Storefront (default WooCommerce theme) is activated on your site?
  Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

  Regards

  #281142 Copied