Hello,
Please provide some screenshots.
Regards
Hello,
I do not see the problem on your site – https://prnt.sc/10w9f0s Please clear cache and check one more time.
Regards
Hello,
Please provide some screenshots.
Regards
Theme Options > Header builder > delete Wishlist element from the header content.
Regards
Try to add the next code in Theme Options > Theme custom CSS > Global custom CSS:
.tm-quantity-alt div.quantity > input[type="number"]::-webkit-inner-spin-button {
display: block;
}
.tm-quantity-alt div.quantity > input[type="number"] {
-webkit-appearance: auto;
-moz-appearance: inherit;
}
Regards
Hi,
Thanks for the reply. We need access for FTP, not cpanel. Contact your hosting provider and ask to check why we can’t login https://prnt.sc/10w8r0b using credentials that you provided.
Regards
Hello,
Thanks for contacting us.
1) It is shown because “Hide update notices” is enabled in settings of White Label Branding. I’ve asked one on our developers to check if this can be changed for you.
Please do not change access and be patient. I will let you know once get a reply.
2) Your question about Marseille template settings is a bit unclear for me. Please describe the problem in more detail.
Regards
Hello,
Dashboard > Plugins > disable YITH WooCommerce Wishlist plugin
Regards
Hello,
Please submit new topics for new questions.
What do you mean by “Loco translate does not work”? Please describe the problem in more detail with screenshots. Thanks in advance.
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.
Also, provide us with temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Provide us with screenshots of the problem and the URL of the mentioned product.
How does it work when Storefront (default WooCommerce theme) is activated?
Regards
Hello,
Thanks for using our theme and for contacting us.
Please provide screenshots of your settings and the result. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.
Also, provide temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hi,
I’ve passed it to one of our technicians. I will let you know once get a reply. Please do not change credentials and be patient.
Regards
Please open up new topics for new questions.
Regards
Hello,
Theme Options > Header builder > Header Overlap > Header Overlap> Off
Regards
Hello,
Download etheme.min.js from this page https://dropmefiles.com/YxjCd and reupload it into wp-content/themes/xstore/js folder via FTP.
Regards
Hello,
Download 2 files from this page – https://dropmefiles.com/MDJoD , re-upload them into xstore/js folder via FTP. Clear cache and let us know the result.
Regards
Hello,
Please open up new topics for new questions.
Delete margins (from Design options) for the heading and button, set structure like this – http://prntscr.com/10w5kr0 and http://prntscr.com/10w5laj
Also, you can enable “WPBakery Responsive CSS Box-Module” in Theme Options > General / Layout, then you will be able to set different Design options for different devices.
If this is not what you are looking for, describe the desired result in more detail, please.
Regards
Hello Yusuf Moolla,
Please try to download the file one more time – https://dropmefiles.com/0CGmy http://prntscr.com/10w4qr6
or https://dropmefiles.com.ua/en/vBPWE3 – http://prntscr.com/10w4tah
or provide temporary wp-admin and FTP access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Hello,
1) Add the next code in Theme Options > Theme custom CSS > Custom CSS for desctop:
.cart-order-details .shop_table .order-total th {
width: 60%;
}
.cart-order-details .shop_table .order-total td {
width: 40%;
}
2) Global custom CSS:
.cart-order-details .shop_table .order-total td {
text-transform: none;
}
Regards
Hello,
Thanks for using our theme.
Add the next code in Theme Options > Theme custom CSS:
.et-quick-view-wrapper .quick-view-excerpts .excerpt-content .excerpt-content-inner {
max-width: 370px;
}
Regards
Hello,
At first sight, the problem is independent of our theme. Try to activate a default theme and check then. Contact your hosting provider to get assistance in cause our theme is not a reason for the problem.
Regards
Hello,
Fixed. Changes were done in the child theme.
Regards
Hello,
There is no such option, you can submit a request here – https://www.8theme.com/taskboard/
Regards
Hello,
Sorry for the delay in answering.
Here is what I can see on your site via Chrome browser – https://gyazo.com/8cdf737910ac7b44fd8d09a5ca9c2108 Please clear cache and check one more time.
Provide screenshots of what exactly is incorrect for you. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.
Edge is not the best browser to use and check because it does not support many of the modern CSS styles well and it’s not related to the theme but to WooCommerce plugin styles. So, try using Chrome or FF.
Regards
Hello,
Thanks for the reply.
Please read this topic – https://www.8theme.com/topic/filters-do-not-work-properly/
As was mentioned, you can submit a request here – https://www.8theme.com/taskboard/ , there is no ready solution to change the functionality of the filter according to your description, unfortunately.
Regards
Hello,
I can’t login your site – http://prntscr.com/10w2w77
1) These strings come from XStore Core plugin. Open translation of the plugin, click on Sync button, then find strings and translate.
2) Do you use File Generator?
Regards
Hello,
Update the theme, XStore Core plugin, WooCommerce – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , after the update > go to Theme Options and click on Save. Then clear all cache and check the gallery. if your site is live, create a staging site (full copy of the existing one), can do updates there first. If everything is ok then you’ll be able to update the production site.
Regards
Hello,
I do not see the problem on your site.
Clear cache and check one more time. Provide us with a video of the problem.
If you can see the problem, try to disable all 3rd party plugins (including cache plugin) and check how it works then.
Regards
Hello,
I do not see the problem on your site – https://gyazo.com/d7d5e412642bc8b01000ed6c5b6be8f6 https://gyazo.com/d38bb33dffdc0f649886ec4c686758de
Please clear cache and check one more time.
Regards
Hello,
1) Theme Options > Blog > Blog layout > Show Sidebar Only On Blog Page > On
2) Theme Options > Footer > Footer styling > Footer Text Color Scheme > Light
Regards
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