Hello,

Our technicians are not available during the weekend. However, let’s clarify details:
– Have you checked how it works when Storefront theme is activated?
– Describe in more detail how it should work and what exactly is wrong when our theme is activated.
Provide temporary FTP access also, so we can check what can be done to help you.
Note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. WC Mix and Match plugin is not an official WooCommerce plugin.

Regards

Hello,

Set http://prntscr.com/10wzsf8 and change this code http://prntscr.com/10wzw9c to

@media only screen and (min-width: 480px) {
    .banner-heightmain {
        height: 720px;
        margin-left: 0px !important;
    }
}

you will get – http://prntscr.com/10wzxbm

Regards

Hello,

Thanks for contacting us.
Download etheme.min.js from this page https://dropmefiles.com/YxjCd and reupload it into wp-content/themes/xstore/js folder via FTP.

Regards

Hello,

Try to add the next code in Theme Options > Theme custom CSS:

.header-wrapper .et_b_header-menu .menu .item-design-mega-menu.menu-item-has-children {
    position: static;
}
.header-wrapper .et_b_header-menu .item-design-mega-menu .menu-static-block.nav-sublist-dropdown {
    margin: 0 !important;
    left: 0 !important;
    right: 0 !important;
    width: 100%;
}
.header-wrapper .et_column {
    position: static;
}

or for “Apple” menu item only:

.header-wrapper li#menu-item-5346 {
    position: static;
}
.header-wrapper li#menu-item-5346 .nav-sublist-dropdown {
    margin: 0 !important;
    left: 0 !important;
    right: 0 !important;
    width: 100%;
}
.header-wrapper .et_column {
    position: static;
}

Regards

Hello,

Deactivate http://prntscr.com/10wx03c and delete the theme from the old site, then you will be able to activate it on a new one.
Let us know if you need any further assistance.

Regards

Hello,

You can create menu like here – http://prntscr.com/10wwsc7 (left or top image can be selected) . Create a static block (using WPBakery) that will be used into the menu, then go to Appearance > Menus > add page or custom link > select Mega menu type and your static block, upload image or icon – https://prnt.sc/10wwvdb or http://prntscr.com/10www1x – http://prntscr.com/10wwwgj
https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

Regards

Hello,

Thanks for the reply.
What browser do you use? I’ve checked a few products via Chrome on mobile and all works fine. Please clear cache of your mobile browser and check one more time then. Do you have this problem with a particular product or on all products randomly?
Check products on our demo from your mobile – https://xstore.8theme.com/product-category/all/

Regards

Hi,

1) Activate the Massive Addons plugin.
2) I am not sure what you are looking for, please describe the request in more detail.

Regards

Hello,

Could you describe the request in more detail? Provide URL of your site.

Regards

Hello,

Edit a page using Elementor > http://prntscr.com/10gz33f > http://prntscr.com/10gz3ct > http://prntscr.com/10gz3na > Image Lightbox > Off

Regards

Hello,

http://prntscr.com/10wvjti
1) Theme Options > Breadcrumbs > Special Breadcrumbs On Cart, Checkout, Order Page > Off, then mentioned settings will affect the breadcrumbs.
Or use custom CSS code, for example, add the next code in Theme Options > Theme custom CSS:

.cart-checkout-nav {
    background-color: #eec87b;
}
.cart-checkout-nav a {
    color: white;
}
.cart-checkout-nav a:before,
.cart-checkout-nav a:not(:last-child):after {
    border-color: white;
}

http://prntscr.com/10wvmnp
2) Theme Options > Header builder > Cart

Regards

Hello,

I’m sorry about those troubles and the delay in answering!
To be able to pass the problem to our developers I need to get FTP access.
Here are the IPs of the experts who will work on your issues: 176.98.69.38 and 176.98.69.180 Add them to the whitelist.
Meanwhile, I will ask our technicians if we can help via Cpanel. Due to the weekend, it may take some time, but your request already is market as a critical one for us.
Reply back with news about FTP access, and do not change previously provided credentials. Thanks in advance.

Regards

Hi Alessandro Bernardi,

Thanks for the request. There is no ready solution, right now. Please submit your request here – https://www.8theme.com/taskboard/

Regards

Hello,

Thanks for using XStore.
Sorry, but we do not have a ready solution for your request. Try to contact support of WooCommerce plugin.

This demo https://xstore.8theme.com/demos/2/home-decor/product-category/kitchen/ has static block on Category page – http://prntscr.com/10wuon7 – http://prntscr.com/10wup5u Position of this block can be changed via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position

Regards

Hello,

Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Please provide URL of your site and temporary wp-admin access also. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards