Theme slowsdown woocommerce filter - by Hellomarketing

This topic has 16 replies, 5 voices, and was last updated 2 years, 11 months ago ago by Rose Tyler

  • Avatar: Hellomarketing
    Hellomarketing
    Participant
    March 8, 2021 at 10:25

    Hi,

    We found out that the Xstore theme somehow slows down the Official woocommerce filter: https://gyazo.com/b28a9487afa248df314f2435bde824e2
    When activating storefront the filter takes 2 sec: https://gyazo.com/46297c048d6f3bfd31aa1b6c5afaf5f9
    when activating Xstore the filter slows down immediately with 4 more seconds: https://gyazo.com/8ff0c8695aa2242b2fd26360820fb70a

    Everything is the same here only Xstore activated. Can you please check why and how to solve it?

    Please, contact administrator
    for this information.
    15 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 9, 2021 at 06:56

    Hello ,

    Thank you so much for contacting us!

    Please follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
    Once you did it, set the administrator role for the user, so we can access your Dashboard and check what else can be done to speed up the site.

    Robert Hall
    Customer Support

    Avatar: Hellomarketing
    Hellomarketing
    Participant
    March 9, 2021 at 08:37

    Hello,

    The optimization is something what is done, somehow the theme blocks a script therefore the loading time of the filter takes longer then with the storefront theme. In the previous message i also gave all the login information. Please check it.
    Thanks.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 10, 2021 at 11:10

    Hello,

    I passed your request to our developers. I’ll inform you once they find the reason.

    Regards

    Avatar: Hellomarketing
    Hellomarketing
    Participant
    March 11, 2021 at 12:36

    Ok thanks, please keep me updated.

    Avatar: Hellomarketing
    Hellomarketing
    Participant
    March 16, 2021 at 08:21

    Is there a solution for this problem as its quite painful that my customer has a slow filter.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 17, 2021 at 10:31

    Hello,

    Take my apologies for the delay in answering. I checked the staging site and compared request time with the default theme https://gyazo.com/294bb5facc9c771514a3fde31169c1a6 (1.6s) and with our theme https://gyazo.com/2e74fc934a6f8949a97705ae8b3a56a4 (1.7s, sometimes up to 2.3s)
    Our theme request time is longer a little bit but it’s not 4s. Our theme comes with a number of additional options like variation swatches, quick view, grid/list switcher etc but default theme does not and the default theme does not reinit it after filtering, so it takes less time to get results.

    At this moment our developers are working on the Customizer speed improvements for the new update and once we finish it we’ll start additional improvements to the frontend speed.

    Regards

    Avatar: Hellomarketing
    Hellomarketing
    Participant
    March 17, 2021 at 14:27

    Please check https://hairservicebreda.nl/product-categorie/haarcosmetica/
    then check in the filter:”permanente kleuring” then please check the result. https://gyazo.com/7e51ab339c17f7098fdd0804a9e6c4db
    the rest of the filter works fine, only on this specific element there is a bug. (10sec) to load the filter. i went to the support of woocommerce, took them 2 weeks to reply that its not their fault but i had to ask it to 8theme. so please check it asap on this specific case. thanks

    Avatar: Hellomarketing
    Hellomarketing
    Participant
    March 22, 2021 at 10:01

    Hi can you please give an update? it takes very long now.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 22, 2021 at 17:19

    Hello,

    Try to contact your hosting provider and ask to reduce the server response time. If you use our theme you get more information about product than with the default theme, so server response time is an important moment in this case. We don’t have more options at this moment to speed up these requests from theme side unfortunately.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    March 23, 2021 at 10:13

    It has nothing got to do with theme speed or server speed, there is a bug, if you check the video u see there is something blocking the script.

    Avatar: Hellomarketing
    Hellomarketing
    Participant
    March 25, 2021 at 11:48

    Hi Olga can you please let the developer of the theme check the video? They will see it is related. Pls let me know their findings. thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 09:17

    Hello Hellomarketing,

    I will pass your request to our developers. Please provide the mentioned video and your request to them here.

    Regards

    Avatar: Hellomarketing
    Hellomarketing
    Participant
    March 26, 2021 at 09:48

    This i have sent on 8th march.. We found out that the Xstore theme somehow slows down the Official woocommerce filter: https://gyazo.com/b28a9487afa248df314f2435bde824e2
    When activating storefront the filter takes 2 sec: https://gyazo.com/46297c048d6f3bfd31aa1b6c5afaf5f9
    when activating Xstore the filter slows down immediately with 4 more seconds: https://gyazo.com/8ff0c8695aa2242b2fd26360820fb70a

    check https://hairservicebreda.nl/product-categorie/haarcosmetica/
    then check in the filter:”permanente kleuring” then check the result. https://gyazo.com/7e51ab339c17f7098fdd0804a9e6c4db
    the rest of the filter works fine, only on this specific element there is a bug. (10sec) to load the filter. i went to the support of woocommerce, took them 2 weeks to reply that its not their fault but i had to ask it to 8theme. so please check it asap on this specific case. thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 15:53

    Hello,

    I’ve sent your message to developers. They will reply after the weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 30, 2021 at 05:49

    Hello,

    Here are reasons why our theme slows down the filters: https://www.8theme.com/topic/theme-slowsdown-woocommerce-filter
    – XStore has a lot of functions for product displaying, and before showing the product all of them (options) must be processed so that the product looks according to the settings. The default theme doesn’t have such options, so works faster, even this modification slows down an output https://prnt.sc/10yubs8
    – Output of our product takes up more space for example the default product takes 1018 Bytes our is 2.15kb and 8.58kb – 187kb if the product has variation swatches (depends on the number of variations).
    Unfortunately, we can’t fix it now, otherwise, we will need to change the displaying of the product and delete options, we can’t go for it
    there are several options that can speed up this plugin:
    1) reduce the number of products from 30 to 15 https://prnt.sc/10yw31q
    2) remove variation swatches from the products grid page (Shop) – https://prnt.sc/10yw41x
    it will increase the speed to 2.3 – 2.6 https://gyazo.com/324151527c0c617456fc60b70f183308
    If you do not want to disable Swatches, we can offer some changes in a file inside the Core plugin, but you will need manually reupload it after every official update. The speed will be 3.1 – 3.5, the modification is that if a product has both swatches and default select, swatches won’t be shown on Shop page.


    @gewoonbovenaan
    , There is nothing that could block the scripts from our side.

    Regards

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