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  abdouAllâh

  Participant

  March 23, 2021 at 12:17

  hello, I hope you are well if Allâh, our Creator, wants it … I am having a problem on mobile only so I cannot provide you with a screenshot but you would have to check it yourself on your mobile. Here’s the problem: since I put a wallpaper image on my site, if you go to a page other than the home page and swipe down with your finger on the screen, the wallpaper moves upwards and a white band appears at the bottom. is this normal? thank you

  Please, contact administrator
  for this information.

  #280587 Copied Theme version: 7.2.6

  5 Answers

  

  Rose Tyler

  Support staff

  March 24, 2021 at 10:17

  Hello,

  I’ve checked your site, but the problem is a bit unclear for me, still. Please try to make a screenshot or video – https://www.pcmag.com/news/how-to-take-a-screenshot-on-any-device Upload them here – https://dropmefiles.com/ and provide URL.

  Regards

  #280685 Copied
  

  abdouAllâh

  Participant

  March 25, 2021 at 07:39

  I unfortunately cannot provide you with this because it is on my smartphone …

  On the other hand, I would like to start my theme again by deleting all the content (css, …) in order to be able to start from scratch with a new template.

  I tried to do this but the theme saved all my changes even removing the theme and plugins and reinstalling them …

  Do you have an idea ?

  Thank you

  #280866 Copied
  

  Rose Tyler

  Support staff

  March 26, 2021 at 08:55

  Hello,

  Sorry for the dealy in answering.
  If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.

  Regards

  #281117 Copied
  

  abdouAllâh

  Participant

  March 26, 2021 at 12:03

  Ok, thanks but will all my improvements be removed in order to start over? Because I already did it with another program but everything stayed …

  Are there not some files to delete in the wp content to simplify? The ones containing the improvements I made to the theme …

  #281158 Copied
  

  abdouAllâh

  Participant

  March 26, 2021 at 12:21

  Praise to be Allâh, our Lord, the problem is solved

  Thenks you very much

  #281160 Copied