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Homepage is gone when published - by mxwildboy

This topic has 11 replies, 4 voices, and was last updated 3 years ago ago by Olga Barlow

mxwildboy

Participant

March 25, 2021 at 19:59

Hello.
When I edit in elementor i see my homepage. But when i save and publish the homepage is completely gone, just the footer shows.

If i disable elementor the page loads. Please help.

Please, contact administrator
for this information.

#281077 Copied Theme version: 7.2.6

10 Answers

Rose Tyler

Support staff

March 26, 2021 at 09:23

Hello,

Thanks for using our theme!
We did not face such situation before.
Try to contact support of Elementor plugin to get assistance.
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#281126 Copied

mxwildboy

Participant

March 26, 2021 at 14:01

Hello.

I contacted elementor support and was told to contact the theme support.

Please advise.

#281183 Copied

Robert Hall

Support staff

March 26, 2021 at 17:14

Hello

There are lot of customer who are using this theme and none of them report this issue. We will recommend you kindly deactivate your all 3rd party plugin one by one and then check your website with default plugins. https://xstore.helpscoutdocs.com/article/36-included-plugins

If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

Robert Hall
Customer Support

#281248 Copied

mxwildboy

Participant

March 28, 2021 at 16:26

Hi, this still did not resolve the issue. Would you all be able to go on and try?

#281523 Copied

Rose Tyler

Support staff

March 29, 2021 at 07:31

Hello,

Have you tried to enable the debug mode? https://wordpress.org/support/article/debugging-in-wordpress/
Please provide temporary FTP access. If you do not know how to create temporary FTP access contact your hosting provider, they will help you.

Regards

#281560 Copied

mxwildboy

Participant

March 31, 2021 at 18:48

hi i hired freelancer to look at it for me. Apparently it is a widget on the homepage, if i remove it it removes the homepage. Widget is attached. Is there anything i can do? he said it will be fixed with next theme update.

#281978 Copied

Rose Tyler

Support staff

April 1, 2021 at 08:48

Hello,

Do you mean the Products element/widget of the Home page?
We are waiting for temporary FTP access, so our developers can check and fix it.
Please reply back with access, we really want to help, you, but we can’t edit files/apply fix without access.

Regards

#282058 Copied

Rose Tyler

Support staff

April 2, 2021 at 09:21

Hello,

Could you provide access today? So we can check the problem more deeply and solve it, note that our technicians team is not available during the weekend.

Regards

#282247 Copied

mxwildboy

Participant

April 4, 2021 at 20:56

here is log in

Please contact administrator
for this information.

#282563 Copied

Olga Barlow

Support staff

April 5, 2021 at 12:22

Hello,

I see that issue caused by Ajax Product Tabs if you choose the led-lights category for the products.
You provided just WP Dashboard access. But we need FTP access. Could you, please, provide us with FTP access to your site to check the issue in more detail? If you don’t know what FTP is contact your hosting provider to get that information.

Regards

#282614 Copied
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