Forum Replies Created

Viewing 30 posts - 34,261 through 34,290 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 18:51

    Hello,

    Make sure that the Contact Form 7 plugin is activated, a form is created and selected in settings of element on the page.
    Provide us with URL and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 16:37

    Hello,

    Please follow this article to translate the theme – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    XStore Core plugin (for example these strings https://prnt.sc/10c72ai) – go to Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 16:35

    Hello,

    If you are using Elementor, do not need to create Testimonials here – https://gyazo.com/9265064d1b3bdc50c3fb4fbfe28b74fc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 15:51

    Hello,

    It is for the Testimonials Widget element of WPBakery.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 15:21

    Hello,

    We can’t connect, please check – https://prnt.sc/12rk71b

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 15:06

    Hello,

    Where do you see this error? Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 12:35

    Hello,

    We did not get reports about this problem from other customers. I can’t say more, technicians will be able to check it tomorrow.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 12:26

    Hello,

    Contact support of the plugin to get assistance.
    Also, our theme has Catalog mode (Theme Options > WooCommerce > Shop).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 12:22

    Hello,

    1) Use custom CSS code:

    .archive .content-page,
    .single-product .content-page {
        margin-top: 30px;
    }

    2) Theme Options > Theme Custom CSS > Tablet:

    .products-grid .product {
        width: 33.33% !important;
    }
    .products-grid .product:nth-child(2n+1) {
        clear: unset !important;
    }
    .products-grid .product:nth-child(3n+1) {
        clear: both !important;
    }

    3) I can see the content – https://prnt.sc/12recgt , just click on Filter button on the Shop. About this widget – http://prntscr.com/12redem , you do not have products – https://prnt.sc/12rak7r

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 12:14

    Hello,

    No, yet. We will let you know once it will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 11:50

    Go to Loco translate > Themes > XStore > https://prnt.sc/wiv14o , add empty space as translation.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 11:00

    Hello,

    Go to Edit page > Page Layout > Enable header overlap > On

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 10:54

    Unable to the brand element in product meta

    – you need to enable at least 1 element in Product Meta settings. It can’t show brand if all elements are disabled – https://gyazo.com/c483d513bb574f158b5c9421d219f107

    Quantity increment and decrement in add to cart

    – it is because “Sold individually” in activated – https://prnt.sc/12ratx1

    The button got attached to the price

    – add the next code in Theme Options > Theme custom CSS:

    .single-product .rightpress_product_price_live_update {
        width: 100%;
    }
    .single-product .rightpress_product_price_live_update dd {
        float: none !important;
    }

    vendor registration form the confirm password needs to show in the after password

    – describe your request in more detail. Provide temporary FTP access.

    I have added the same theme provided WooCommerce Dynamic Pricing & Discounts plugin

    – What assistance is needed from our side? Have you read docs of the plugin?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 10:41

    Hello,

    1) I can see the content – https://gyazo.com/443d42b58af34a8af3218097db9d1423 , just click on Filter button on the Shop. About this widget – https://gyazo.com/a1566868b892e6758d98cde5c18a9320 , you do not have products – https://prnt.sc/12rak7r
    2) Theme Options > Header builder > Bottom header > margin-bottom

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 09:32

    Hello,

    In this case, you need to start from scratch and select Elementor when import demo content – http://prntscr.com/12r83bf
    To run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 09:10

    Hello,

    Thanks for using our theme.
    Check this topic – https://www.8theme.com/topic/help-with-resource-load-from-incorrect-url/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 08:44

    Hello Myko007,

    is there any chance to have normall edition mode on the laptop rather that resposinve ? Its not feasible to work on the website as its on mobile mode

    – try to change zoom in settings of the browser – https://prnt.sc/12r6a3j

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 08:30

    Hello Can Uysal,

    At the first request, we always ask whether the user has set the right settings because, in our experience, 80% of customers simply do not use the correct selectors to configure the Infinite scroll. Unfortunately, we can’t fix the problem if it’s not a setting, without admin and FTP, so we are waiting for wp-admin and FTP access from you.

    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Then our developers will check the problem more deeply and help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 08:04

    Hello,

    It looks like a cache problem. Please clear the cache of your browser’s/check how it works via an incognito browser window.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:59

    Hello,

    Sorry for the delay in answering.
    Select Options button is displayed on Variable products and means that any of variations is not selected, so you are redirected to the Single product page to be able to select variations and add a product to the cart. On the mentioned demo, products are simple, so can be simply added to the cart. Try to set default values for variable products – http://prntscr.com/12r4kor , then check if products can be added to cart from Home/Shop page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:48

    Hello,

    Thanks for using our theme.
    It will be fixed once you Publish changes in Theme Options first time.
    Right now I do not see the problem on your site. Please clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:46

    Hello,

    Thanks for the report. The problem with the Hide submenus option was passed to our developers. Meanwhile, add the next code in Theme Options > Theme custom CSS:

    .footer .item-design-mega-menu.menu-item .nav-sublist-dropdown {
        display: none;
    }

    If the content was created using WPBakery, do not use Elementor to edit it, to prevent a mess in content structure.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:36

    Hello,

    I do not see “Upto Sale” on the mentioned page. Please provide URL of the page where we will be able to see the mentioned situation + temporary wp-admin access.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:32

    Hello,

    Add the next code in functions.php of your child theme via FTP:

    function disable_coupon_field_on_checkout( $enabled ) {
    	if ( is_checkout() ) {
    		$enabled = false;
    	}
    	return $enabled;
    }
    add_filter( 'woocommerce_coupons_enabled', 'disable_coupon_field_on_checkout' );

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:28

    Hello,

    There is no ready solution for your request, unfortunately. Additional customization in files is outside the scope of our basic support.
    You can submit a request here – https://www.8theme.com/taskboard/ or WPKraken team

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:17

    Hello,

    Thanks for contacting us.
    It looks like, you have imported demo content that uses WPBakery page builder, but this plugin was not activated on the site.
    You can install and activate the WPBakery via XStore > Plugins Installer, or provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:14

    Hello,

    Thanks for the screenshots.
    1) Set 100% here – https://prnt.sc/12r2pz6
    2) The current layout of columns can’t be displayed like the gallery on mobile.
    You can use our Product Categories element – http://prntscr.com/12r2tuz , select Display type
    > Slider, and set Slider Items per view. You can even do not delete current content, but add new element and Show it on Mobile only using Responsive settings – http://prntscr.com/12r2xwe

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 07:09

    Hello,

    Go to Theme Options > Header builder > Cart > change the Mini-Cart Promo Message.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 06:52

    Single Product page inherits settings from the Shop page, so I’ve enabled the Breadcrumbs for your Shop page – http://prntscr.com/12r1w8c , but, due to the specific layout of the Single Product page, the Breadcrumbs is displayed in a next way – http://prntscr.com/12r1z6o
    You can disable the Breadcrumbs from the Shop page by adding the next code in Theme Options > Theme custom CSS:

    .archive.et_b_dt_header-overlap .page-heading{
        display:none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2021 at 06:38

    Hello,

    Thanks for the reply. I’ve passed it to our developers. I will let you know their answer.

    Regards

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Viewing 30 posts - 34,261 through 34,290 (of 68,231 total)
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