Critial Error When Registering - by Zero jager

This topic has 9 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Rose Tyler

  • Avatar: Zero jager
    Zero jager
    Participant
    May 3, 2021 at 04:14

    Whenever someone tries to register as a Vendor, while the xstore email builder is active, I get a critical error from wordpress and the site shows “There has been a critical error on this website.”.

    The user still gets registered but it shows this error.

    Here is the apache error I see:

    [Mon May 03 02:53:21.758115 2021] [proxy_fcgi:error] [pid 16493:tid 140638329366272] [client 73.49.91.231:0] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function VIWEC\\INC\\get_current_screen() in /home/runcloud/webapps/********/wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-builder.php:307\nStack trace:\n#0 /home/runcloud/webapps/********/wp-includes/class-wp-hook.php(292): VIWEC\\INC\\Email_Builder->background_image_style()\n#1 /home/runcloud/webapps/********/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()\n#2 /home/runcloud/webapps/********/wp-includes/plugin.php(484): WP_Hook->do_action()\n#3 /home/runcloud/webapps/********/wp-content/plugins/dokan-lite/includes/Vendor/SetupWizard.php(121): do_action()\n#4 /home/runcloud/webapps/********/wp-content/plugins/dokan-lite/includes/Vendor/SetupWizard.php(102): WeDevs\\Dokan\\Vendor\\SetupWizard->setup_wizard_header()\n#5 /home/runcloud/webapps/********/wp-includes/class-wp-hook.php(292): WeDevs\\Dokan\\Vendor\\Setu…’, referer: https://cjglammarketplace.sitedraft.dev/

    when the xstore email builder is turned off, it works perfectly,

    However I really need:

    — the xstore email builder ( easier for my client)
    — for the system to still pull up the dokan marketplace setup screen

    to replicate issue, just try signing up as a vendor.

    added logins

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2021 at 07:23

    Hello,

    Thanks for using our theme and sorry for the delay in answering.
    Please provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Zero jager
    Zero jager
    Participant
    May 6, 2021 at 08:01

    Supplied

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 6, 2021 at 08:15

    We can’t connect – https://prnt.sc/12kc8zj , please check.

    Regards

    Avatar: Zero jager
    Zero jager
    Participant
    May 6, 2021 at 17:09

    info added

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 7, 2021 at 12:06

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2021 at 13:13

    Hello,

    Please check now.

    Regards

    Avatar: Zero jager
    Zero jager
    Participant
    May 13, 2021 at 01:41

    it works perfectly, can I still upgrade xstore and dokan or will it screw up what you’ve done?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2021 at 07:26

    Please do not do the update to – https://prnt.sc/12vd07e , changes will be added to the next version.

    Regards

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