Rose Tyler

Hello,

We can’t login your Dashboard. Please check wp-admin access.
1) Do you have the mentioned issue with the Storefront theme? Please, check if you have this error when the Storefront theme is activated.
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
Let us know the results.

Regards

Hello,

Thanks for the reply.
I’ve passed this question to our technicians team.They will check it after the weekend. Please be patient.

Regards

Hello,

Please provide URL of your site and describe the desired result in more detail.

Regards

No, unfortunately.
Please provide temporary access, one of our technicians will check the problem more deeply and helps, and then you will be able to delete/change the provided credentials.

Regards

Hello,

Cache of plugin and browser cache?
Here is what I see on your site – https://gyazo.com/38198907369f3923359423fc6a3d53db

Regards

Hello,

1) Do you have the mentioned issue with the Storefront theme? Please, check if you have this error when the Storefront theme is activated.
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
Let us know the results.

Regards

Hello,

Thanks for using our theme. Here is what I see on your site – https://gyazo.com/2e6acaa80882cd2e54b6b3d54ed18758 You need to clear all cache – browser, plugin, CDN.

Regards

Hello,

Thanks for contacting us.
Please provide URL, temporary wp-admin, and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

Thanks for wp-admin access. Please provide temporary FTP access also. After the weekend, one of our technicians will assist you.
If you don’t know your FTP host, FTP login, and FTP pass contact your hosting provider and ask this information.

Regards

Hello,

Theme Options > Header builder > Search > Search Product Variations > Off

Regards

Hello,

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Also, update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

You’re welcome!

Regards

Hello,

Thanks for using our theme.
Try to activate it now.

Regards

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

Regards

Hello,

Please provide temporary wp-admin access.

Regards