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All departments menu always open after update

This topic has 4 replies, 4 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: NickP
    NickP
    Participant
    June 13, 2021 at 13:37

    The all department menu is always open after the new update, it doesnt matter if you change the setting.
    Please help, this really messes with the site, the customers cant choose any category because of this!

    #290811 Copied Theme version: 7.2.11
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2021 at 14:14

    Hello,

    I do not see the problem on your site – https://gyazo.com/7fe5f2c9ecb19527e2d88ffcb007c19e
    Please clear cache of your browser and check one more time.

    Regards

    #290814 Copied
    Avatar: DiditzZz
    DiditzZz
    Participant
    June 17, 2021 at 15:15

    I am experiencing similar. Cleared server cache, purged caches in w3 total cache, doing whatever I can to clear any ‘cache’. Still experiencing same thing. If many people are experiencing similar things, maybe there’s something wrong with your ‘cache’ system programming (since we can see cache features integrated directly into Xstore in the “Appearance” > “Customize” section). Here’s my results : https://gyazo.com/d707e38d259979d9c9d2ad5a4c420114

    #291235 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 17, 2021 at 17:44

    Hello, @DiditzZz

    Provide us with WP Dashboard and FTP access to your site, please.
    But create a separate topic to avoid misunderstanding.

    Regards

    #291255 Copied
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