Rose Tyler

Hello,

Thanks for the reply. Our technicians will continue to work on it after the weekend. Please be patient.

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Hello,

We can’t pass the Sign In popup. Please check credentials.
We need FTP access also. Contact your hosting provider to get FTP host, FTP user, and FTP password.

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Hello,

Please follow our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

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Hello,

Theme Options > Blog > Single post > Display Featured Image On Single Post > Off.
Styles of the title can be changed using custom CSS code. For example, add the next code in Theme Options > Theme custom CSS:

.single-post .post-heading h2 {
    font-size: 20px;
    color: red;
}

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Hello,

Enable Elementor for posts, pages, products – https://gyazo.com/3b934f4a28e7aa45254811b3eaae962f , then go to posts and edit them using Elementor. Save as template to be able to import and edit – https://gyazo.com/093332201d6505c1c725717f5e0459eb https://gyazo.com/4b2325c3bf3f5b1183cfa5a635722e59

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Hello,

Thanks for using our theme.
Please submit your request here – https://www.8theme.com/taskboard/

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Hello,

Try to update plugins manually – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

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Hello,

Go to settings of the Menu > set padding top and bottom 46px for menu items.

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I do not see temporary wp-admin access in the Private content area, so can’t check your settings.
In this case, go to edit page using Elementor and set your products here – https://gyazo.com/599dd264a2d86490cc986fa82fc69068

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Hello,

Theme options > Portfolio > set Image Sizes For Portfolio and try to disable Masonry.

We added the Portfolio Elementor element in 7.2.11 version of XStore – https://xstore.8theme.com/update-history/ , so update the theme – https://xstore.8theme.com/update-history/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Do a backup before the update. If your site is live, we would recommend creating a staging site (full copy of the existing one), you can do updates there first. If everything is ok then you’ll be able to update the production site.

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Hello,

Provide URL, temporary wp-admin and FTP access, we will take a closer look.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. It’s not possible for the author to make the theme compatible with all the existing plugins, and additional customization is outside the scope of our basic support.

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Hello,

Thanks for contacting us. https://www.8theme.com/downloads/ – you can download the Core plugin. Quform will be available soon.
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

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Hello,

Please provide URL and temporary wp-admin access, so we can take a closer look.

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Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

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Hello,

Provide URL and temporary wp-admin access, so we can take a closer look.
It looks like a loop option is activated or you did not set a limit in settings on Products element.

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