Slow site - by Nicola - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: Nicola
    Nicola
    Participant
    June 10, 2021 at 15:24

    Hi,
    I used your Xstore theme for my site http://www.bazziko.it and I am writing to you because the site is very slow to open.
    The slowest page is the home page. I tried all the ways to optimize speed, cache plugins, files optimization but nothing. I ask for your support to understand why it is so slow. I also contacted my hosting but it doesn’t depend on the server performance. Can you help me make it faster especially on the home page?
    Thank you
    p.s. I also tried to update the thema but I had to go back to the previous version because it went wrong when I wanted to make customizations to the graphic theme

    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 10, 2021 at 17:13

    Hello,

    Provide us with WP Dashboard access to your site. We’ll check the settings you use and try to help you.

    Regards

    Avatar: Nicola
    Nicola
    Participant
    June 11, 2021 at 09:27

    Thanks for your help.
    Enter user and password for the backend of the site.

    Thanks for the support.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2021 at 15:46

    Hello,

    Thanks for wp-admin access. Please provide temporary FTP access also. After the weekend, one of our technicians will assist you.
    If you don’t know your FTP host, FTP login, and FTP pass contact your hosting provider and ask this information.

    Regards

    Avatar: Nicola
    Nicola
    Participant
    June 14, 2021 at 15:42

    Hello,
    I saw that you intervened but I had to restore some features. the site on the store and coupon part is still slow.
    Thank you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 16, 2021 at 09:34

    Hello,

    We face the following error on your site from time to time https://gyazo.com/abd3abd5f9fa5ee3152abad17baedbbf
    Contact your hosting support to fix the mentioned issue and also ask to reduce the server response time.
    Also, contact Dokan plugin support to fix the following error https://gyazo.com/2ef488681d674aa9bfdbe4c01957afc2

    We checked theme settings and set all the possible optimization options from our side. We don’t have more tools to speed up the theme. So, everything you can do is the optimization of the server side.
    We are ready to give a refund if you are not satisfied with the theme speed.

    Regards

    Avatar: Nicola
    Nicola
    Participant
    June 16, 2021 at 11:23

    Thanks for the support, I wrote as you indicated to Dokan support and my hosting support.
    In your first surgery, the performances improved considerably but then they became slow again.
    I await feedback and update you.
    Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 16, 2021 at 17:19

    Hello,

    Ok, sure.

    Regards

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