Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 33,481 through 33,510 (of 68,187 total)

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Rose Tyler

Support staff

June 17, 2021 at 06:50

Hello,

Thanks for using our theme.
I do not see the problem on your site – https://gyazo.com/59c811394b4d54474a52d80b892b0579
Please clear cache of browser and check one more time.

Regards

#291173 Copied In reply to: Drop down menu not working after recent updates

Rose Tyler

Support staff

June 17, 2021 at 06:47

Hello,

You do not need the Pro version. Enable Elementor for static blocks – https://gyazo.com/5aff2511b0ec14e496b0c1aa3314c8b2 then edit Footer – marseille03 block using Elementor. For example – https://gyazo.com/fb7a2777cdce5ff78b6c833bb7f0cc89

Regards

#291172 Copied In reply to: Marseille03 Elementor Footer Edit

Rose Tyler

Support staff

June 16, 2021 at 16:05

Hello,

Please provide URL and describe the desired in more detail/provide a screenshot.

Regards

#291111 Copied In reply to: Shadow Effect on Segment

Rose Tyler

Support staff

June 16, 2021 at 15:55

Hello,

Try to set next settings – https://gyazo.com/e8edc09ed0e24c06a3dc5320c72b4adf

Regards

#291110 Copied In reply to: Make the footer full width

Rose Tyler

Support staff

June 16, 2021 at 15:10

Hello,

Thanks for using our theme.
You can submit the request about adding the new option here – https://www.8theme.com/taskboard/

Regards

#291105 Copied In reply to: Add Search box on vertical menu

Rose Tyler

Support staff

June 16, 2021 at 14:22

Hello,

I’ve synchronized translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Check now.

Regards

#291096 Copied In reply to: My account : translation in french doesn’t work

Rose Tyler

Support staff

June 16, 2021 at 13:31

Hello,

Your site under maintenance mode, so we can’t check it. Please provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Once the question will be solved, you will be able to delete this account.

Regards

#291088 Copied In reply to: Space around Footer

Rose Tyler

Support staff

June 16, 2021 at 13:27

Hello,

1) Do you mean this gap https://gyazo.com/4262d902a76b2cbe1e570061483d56e1 ? Edit page using Elementor > change padding for section on mobile – https://gyazo.com/08c7207ff6f7e87cef2f759bc38f9e46
2) Add this code for the Blog element, for example – https://gyazo.com/aefc0ae3c77e9a7600952574b8cc16d9
3) Edit Footer static block using Elementor > https://gyazo.com/ac80a7069e3d0e597eec9cac3d702e5f

Regards

#291086 Copied In reply to: Homepage is not mobile friendly

Rose Tyler

Support staff

June 16, 2021 at 12:25

Hello,

Have you set Home page as Shop? Go to WooCommerce > Settings > Products > Shop page – select Shop page.
Edit the Home page and set 0px padding-top for column-inner that contains the slider.

Regards

#291080 Copied In reply to: Front page changed don’t now why

Rose Tyler

Support staff

June 16, 2021 at 12:21

Hello,

What demo version have you imported?
1) Theme Options > Footer > Footer styling > Footer Links.
2) Delete default elements of Contents in Theme Options > Header builder and own from scratch.
tel:+xxxxxxxxxx
3) Go to WooCommerce > Settings > Advanced and remove the entry for Downloads in the Account endpoints section, just leave it blank. And the menu will not be visible anymore.
4) https://youtu.be/EeR0Jn9eUpA

Regards

#291079 Copied In reply to: Footer menu color and some links questions

Rose Tyler

Support staff

June 16, 2021 at 12:15

Hello,

WooCommerce > Settings > Accounts & Privacy > check Account creation settings.

Do you have the mentioned issue with the Storefront theme? Please, check if you have this error when the Storefront theme is activated.

Regards

#291077 Copied In reply to: new account emailer not working

Rose Tyler

Support staff

June 16, 2021 at 12:01

Hello,

Please describe your request in more detail.

Regards

#291074 Copied In reply to: Social link icon change?

Rose Tyler

Support staff

June 16, 2021 at 10:34

Hello,

Fixed https://prnt.sc/15kyqb5 https://prnt.sc/15kys5t

Regards

#291066 Copied In reply to: Questions About Quantity Not Working and Custom Tab Titles

Rose Tyler

Support staff

June 16, 2021 at 09:57

Hello,

Try to activate the theme now.

Regards

#291063 Copied In reply to: Deactivate licence

Rose Tyler

Support staff

June 16, 2021 at 09:00

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#291061 Copied In reply to: Change “You may be interested in” test

Rose Tyler

Support staff

June 16, 2021 at 08:56

Hello,

Thanks for the reply.
Please provide URL of page with the problem.

Regards

#291060 Copied In reply to: Whole pages of the same product.

Rose Tyler

Support staff

June 16, 2021 at 08:19

Hello,

Please describe the desired result.

Regards

#291057 Copied In reply to: In stock color is in red

Rose Tyler

Support staff

June 16, 2021 at 08:15

Hello,

Describe the problem in more detail, please.
Provide URL of your site also.

Regards

#291056 Copied In reply to: new account emailer not working

Rose Tyler

Support staff

June 16, 2021 at 07:48

Hello,

Elementor Settings > Post Types > static blocks https://gyazo.com/d8dd402472eb9e2ae7ab5248cd70139d

Regards

#291052 Copied In reply to: footer activate elementor

Rose Tyler

Support staff

June 16, 2021 at 07:46

Hello,

Thanks for using our theme.
Try to activate it now.
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
If you want to use our theme for a few projects you need to buy a few licenses.

Regards

#291051 Copied In reply to: Lisence not activating – Says it reached maximum limit

Rose Tyler

Support staff

June 16, 2021 at 07:39

Hello,

Watch our videos about menus – https://youtu.be/f07MBdnFPfk https://youtu.be/7QluEYxznKs
https://www.8theme.com/documentation/xstore/menu-set-up/

Regards

#291050 Copied In reply to: Main menu configuration

Rose Tyler

Support staff

June 16, 2021 at 07:26

Hello,

Edit page using Elementor > edit Slides https://gyazo.com/618377b254597ddf19bd637e2fcf0cbf
Enable Elementor for static blocks – https://gyazo.com/3e8e080858f9b7ac020643eab2a1072f , edit block that was used for the slider – https://gyazo.com/dfc7cfebceadc0a9498bf507e4a2fb9f

Regards

#291049 Copied In reply to: edit slider text

Rose Tyler

Support staff

June 16, 2021 at 07:22

Hello,

Edit page using Elementor and delete unrequired slides. Disable Loop option also.
If you just need content without the slide animation, use other elements to add the content, not our slide element.

Regards

#291048 Copied In reply to: just one slide

Rose Tyler

Support staff

June 16, 2021 at 07:19

Hello,

You’re welcome!
Have a nice day!

Regards

#291047 Copied In reply to: contact

Rose Tyler

Support staff

June 16, 2021 at 07:17

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information! Use the Private content area http://prntscr.com/10guf2p to provide private info.

Set administrator role for the user, please, so we can help you with the custom font.

Regards

#291046 Copied In reply to: Fonts in website is not like the one in Demo

Rose Tyler

Support staff

June 16, 2021 at 07:06

Hello,

Clear cache and check how it works now.

Regards

#291045 Copied In reply to: Decimal qty

Rose Tyler

Support staff

June 16, 2021 at 07:00

Hello,

The support member who will work on your request is from Ukraine.

Regards

#291044 Copied In reply to: Email Builder Teamples

Rose Tyler

Support staff

June 13, 2021 at 15:20

Hello,

Thanks for using our theme.
1) Update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Provide temporary wp-admin access, so we can take a closer look at settings and the speed problem.
2) These pages are default and comes from WooCommerce plugin. Settings you can find via Dashboard > WooCommerce > Settings.
What exactly do you want to customize/achieve on these pages?
3) Describe in more detail encountered bugs.
4) Provide some screenshots for a better understanding your request, please.

Regards

#290818 Copied In reply to: facing few issues with the theme

Rose Tyler

Support staff

June 13, 2021 at 15:12

Please provide temporary FTP access, so we can check the problem more deeply.
Contact your hosting provider to get FTP host, FTP user, and FTP password. Provide this information in the Private content area.

Regards

#290817 Copied In reply to: Sales Booster – 3. Request a quote

Rose Tyler

Support staff

June 13, 2021 at 14:18

Hello,

Thanks for the reply.
I’ve changed the Logo – https://gyazo.com/959665ffd9e428f27a96866a6b8a2d28 Please clear cache and check now.
https://gyazo.com/7901e015a5dea9466ef69128ca9ee693 > https://gyazo.com/6d77bfac62175d94c88de8b74181530c

Regards

#290815 Copied In reply to: I changed my logo in theme but its not changed yet. Really frustrated
← 1 2 3 … 1,116 1,117 1,118 … 2,271 2,272 2,273 →

33,481–33,510 of 68,187 posts

Viewing 30 posts - 33,481 through 33,510 (of 68,187 total)

← 1 2 3 … 1,116 1,117 1,118 … 2,271 2,272 2,273 →

Forum Replies Created

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