WooCommerce > Settings > Advanced > Page setup
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Hello,
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
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WooCommerce > Settings > Advanced > Page setup
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Hello,
Have you activated “Show Linked Products” in Theme Options > Header builder > Cart?
Please provide temporary wp-admin access and URL of product that has upsells or cross sells.
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Hello,
You’re welcome!
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Hello,
Here are our main recommendations – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
About “Reduce initial server response time” – contact your hosting provider, because it is server-side.
GTMetrix changed its testing system, and all the sites that had A, B scores get C, E or F. Try to test your site here – https://tools.pingdom.com/ https://gyazo.com/459ff3e48a8462b11738b9ed8663f0b4 and read this article https://kinsta.com/blog/make-fewer-http-requests/
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Hello,
Appearance > Widgets > Header banner
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Hello,
Additional customization in files – change et_page_heading function (woopress/framework/theme-functions.php) via the functions.php file of your child theme.
Additional customization in files is outside the scope of our basic support.
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Hello,
Please provide URL and temporary wp-admin access.
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Hello,
Please change the code to:
.single-product .et_product-block .price {
display: flex;
}
.single-product .et_product-block .price del {
order: 2;
padding-left: 10px;
padding-top: 5px;
}
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Hello,
1/ Make sure that “Move Product Name In Breadcrumbs” option is disabled.
2/ https://www.8theme.com/documentation/xstore/woocommerce/product-images/
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Hello,
1/ No
2/ Try to use Brands carousel
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Hello,
WooCommerce > Settings > Accounts & Privacy > Allow customers to place orders without an account
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Hello,
Could you provide URL and temporary wp-admin access?
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Hello,
Please answer what version of the theme was used before the update?
You need to update XStore Core plugin too – https://xstore.8theme.com/update-history/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear all cache after that. If the problem won’t be solved. Provide FTP access, we will check the problem more deeply.
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Hello,
You can disable the Sticky for the section that contains the Gallery.
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Hello,
You’re welcome!
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Hello,
Fixed. Clear cache and check.
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Hello,
Copy shortcode of your static block, for example – https://gyazo.com/5e3085c341d7ec5d0f28a4c3778b8f63 , add it into Description of Category – https://gyazo.com/4580e75ec43ab9bb2cb48deb99776505
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Hello,
I am not sure what is wrong. You need to create your own menu via Appearance > Menus, then go to Theme Options > Header builder > All departments > Select The Menu
https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/
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Hello,
Appearance > Widgets > delete widgets from Shop filter area, then delete custom CSS code that hides the Off-Canvas sidebar.
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Hello,
Try to add the next code in Theme Options > Theme custom CSS > Custom CSS for mobile:
.null-instagram-feed .instagram-pics.instagram-columns-3 li {
width: 50%;
}
.null-instagram-feed .instagram-pics.instagram-columns-3 li {
display: none;
}
.null-instagram-feed .instagram-pics.instagram-columns-3 li:first-child, .null-instagram-feed .instagram-pics.instagram-columns-3 li:nth-child(2) {
display: inline-block;
}
> https://gyazo.com/9fbcca1613cd267098ad75ac2e820c3c
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Hello,
We uploaded the custom font, it can’t affect access to the dashboard and menus.
Check this topic – https://www.8theme.com/topic/my-website-is-broken-down/ , contact your hosting provider to get assistance.
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Hello,
Our technicians team is not available during the weekend. You will get replies on Monday-Tuesday. Sorry for such a delay.
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Hello,
Sorry for the delay in answering. We need a bit more time. Our technicians team doesn’t work during the weekend, but I’ve added priority for your task on our desk. Please be patient.
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Hello,
We can’t watch the video – https://gyazo.com/ac6f76b854b9d3823af084aa35d11066 Please check.
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Hello,
As was mentioned, we need temporary wp-admin and FTP access, to be able to check and help you. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you. Server error logs you can get from the hosting provider also.
What PHP version do you use?
No, it is not because of the Massive Addons license, a lot of our customers use plugins that come bundled with the theme without any problems – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
We are waiting for access and server error logs from you.
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Hello,
Thanks for using our theme.
Please provide correct credentials – https://gyazo.com/c9be315f21b21e8cd80c8463eeb4b0dd
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Hello,
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
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Hello,
You’re welcome!
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Add the next code in Theme Options > Theme custom CSS:
.postid-10667 .page-heading {
display: none;
}
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