Forum Replies Created

Viewing 30 posts - 32,821 through 32,850 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 07:38

    Hello,

    Thanks for wp-admin access, but we need FTP access also – FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 07:36

    Hi,

    1/ Create a static block with the desired content, then go Theme Options > Header builder > add Newsletter element into the header content and select your block. Here you can find a video about the default header – https://youtu.be/RbdKjQrFnO4
    2/ There is no such possibility, unfortunately. You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 07:23

    Hello,

    I can’t open your site. Is there a restriction by IP?
    Please read this article – https://elementor.com/help/how-to-fix-default-kit-missing-error/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 07:16

    1/ Add the next code in Theme Options > Theme custom CSS:

    p a, ul a {
        color: #ddbd35;
    }

    2/ I will let you know once our technicians fix it. Please do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 07:08

    It looks like a cache of some sort. When I am logged in it works fine, but there is a problem via an incognito browser/unlogged user.
    Have you cleared all cache (plugin, server, CDN)? Try to temporarily disable caching at all and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 07:02

    Hello,

    Theme Options > Speed Optimization > change Image Loading Type to Default, then clear all cache and check.
    If this doesn’t help, provide temporary wp-admin access, so we can take a closer look

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 07:00

    Hi,

    Provide temporary wp-admin access, so we can take a closer look why mentioned settings do not work for you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 06:58

    Hello,

    Thanks for using our theme.
    1/ Please provide temporary FTP access, so we can take a closer look.
    2/ Provide screenshots of where the color of links should be changed.
    You can use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 06:12

    Hello,

    1/ Could you provide URL or screenshot?
    2/ Please describe the request in more detail with screenshots for a better understanding.
    You can use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 06:04

    Hello,

    Try to use the next custom CSS code:

    div.quantity>span, td.quantity>span {
        background-color: #191919;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 05:55

    Hello,

    Some of our customers use this plugin, but we did not declare the compatibility officially because some options may cause a conflict in some situations. You can try the plugin by yourself

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 05:53

    Hello,

    Theme Options > WooCommerce > Shop > Shop page layout > change Shop Page Banner Position
    or
    add the content into “Description after content” area – https://gyazo.com/e3e1fbf0d34430bcad3c18a5b803cd1d

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 05:50

    Hello,

    Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
    Do you use 8.0.2 version of the theme?
    Do you use CDN? Try to clear the cache of it.
    Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 05:48

    Hello,

    Clear all cache (plugin, cache of browser) and check – https://gyazo.com/832b6fd7fe15afba4c075f501dcf1e79

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 18:43

    Hello,

    Go to Appearance > Menus > Edit Main menu > uncheck “Automatically add new top-level pages to this menu”

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 15:34

    You have red code there, which means it doesn’t work because unclosed } https://gyazo.com/3d1186896d43438348adf3662a65b4ef
    Fixed. Check now https://gyazo.com/3b93b56132aca981c581a2b546bfa6ff > https://gyazo.com/519ac9a65a3da654f7d07acae8bcfae5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 14:56

    Where did you add the code? As was mentioned by Olga, the code should be added in style.css file of your child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 14:48

    Hello,

    Theme Options > Speed Optimization > change Image Loading Type to Default

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 12:30

    Hello,

    1/ Provide us with an example or screenshots, please.
    2/ Clear cache and check one more time. As I can see, your settings work – https://gyazo.com/657dfecbd3f9909bad76ecaefe42a1bf

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 12:23

    Hello,

    Theme Options > WooCommerce > Shop > Products style > Product Content Elements > Hover buttons on mobile

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 12:08

    Hello,

    Clear cache and check then – https://prnt.sc/1g4kgwg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 12:05

    As I can see, you are using Variation Swatches for WooCommerce plugin, so you need to contact the authors of the plugin to get assistance.
    Or disable that additional plugin and use our Variation swatches – https://youtu.be/LgzC4iK-j6A

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 11:04

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 11:02

    Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 11:01

    Hello @ Mert,

    Sorry for the delay in answering. All topics will be answered soon. Please do not spam here

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 11:00

    Hello,

    The child theme should not disappear just after the update. Maybe you did something else also.
    Read this article – https://www.8theme.com/documentation/docs/child-theme/

    When you switching between child theme and parent theme your widgets and theme options could be different because the child theme does not inherit all theme options of the parent theme and the parent theme does not inherit theme options of the child theme.
    If you activate the child theme and settings that come from Theme Options look differently, activate the parent theme back > export theme options (Theme Options > Export/Import) and then import them after switching to the child theme. Widgets should be moved to correct areas at Appearance > Widgets.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 10:54

    Hello @Mert,

    Sorry for the delay in answering. Please be patient and do not spam.
    Thanks in advance.
    All topics will be answered

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 10:53

    Hello @Mert

    Sorry for the delay in answering. Please be patient and do not spam.
    Thanks in advance.
    All topics will be answered

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 10:51

    Hello,

    Theme Options > WooCommerce > Shop elements > Warition swatches > Swatch Position > Disable. Then close Theme Options, clear cache and check Shop page

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 26, 2021 at 10:32

    Hello @Mert

    We do not ignore your topics. The technicians team that will answer your questions didn’t work during the weekend. All topics will be answered soon, we need a bit more time. Please be patient and do not spam on other topics.
    Thanks in advance.

    Regards

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    Viewing 32,850 results - 32,821 through 32,850 (of 68,231 total)
Viewing 30 posts - 32,821 through 32,850 (of 68,231 total)
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