Rose Tyler

Hi,

As was mentioned, we need a password for this form to be able to see your site – https://gyazo.com/df37e70e5dcfa55ee6f98a374b7c2e24 Please provide it, and we will take a closer look.

Regards

Hello,

Do you mean the logo image in the header? Theme Options > Header builder > Logo > Alignment
Try 176×51 size
I would recommend you to use jpg images instead of the png if you don’t need transparent image background. Because png images are much bigger than jpg images.
Also, optimize images before uploading https://tinypng.com/ if you want to have good scores.

Regards

Hello,

Try to activate now.

Regards

Hello,

I passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

Hello,

According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
We can see next activations – https://gyazo.com/5cf74dae59712310b5d97ba4641c4203 If you want to use our theme for a few projects you need to buy a few licenses.

Regards

Contact support of the plugin to get assistance.
Try to disable “AJAX Add To Cart For Simple And Variable Products” in Theme Options > WooCommerce > Single product page > Single product layout

Regards

Hello,

Could you provide temporary FTP access? FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows

Regards

Hello,

Provide temporary FTP access, so we can check it more deeply.

Regards

Hello,

Thanks for using our theme.
Go to Theme Options > Speed optimization > Disable elementor dialog js option. Let us know the result

Regards

Hello,

1/ I do not see any problem – https://gyazo.com/79f11a7fe4114e7cc61d3049a5aad40b
You can disable/enable this content via XStore > White Label Branding > Hide registration form option.
2/ Thanks for the screenshot. Provide URL of page where the problem persists.
3/ Go to Plugins > try to disable “Cookie Notice & Compliance for GDPR / CCPA” plugin.
4/ Do you use server cache or CDN? Clear all cache.
5/ Every additional element on the page increases the dom structure. To reduce it remove the elements, there is no other way, unfortunately (for example limit the number of products in the slider, or remove some elements etc).
Question about CDN you need to pass to your hosting provider.

Please open up new topics for new questions, then you will get an answer faster.

Regards

Hello,

Sorry for the delay in answering.
1) Update the theme to 8.0.2 and Core plugin to 4.0.2 https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check filters then.
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check how it works then.
If both advices don’t help, provide temporary FTP access, so we can take a closer look.

Regards

Hello,

Theme Options > header builder > add elements into header content -> Connection block.
Here are videos about the header builder – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards

Hello,

Theme Options > Speed Optimization > Old Browser Support > On, clear cache of explorer browser and check then, or try to add the next code in Theme Options > Theme custom CSS:

a {
    color: white;
}
.content-product .button {
    background-color: #555555;
    color: white;
}
.content-product .button:hover {
    background-color: #ffc500;
    color: white;
}
.select2.select2-container--default .select2-selection--single, select {
    background-color: #1e1e1e;
}

clear cache and check the result. Let us know

Regards

Hello,

At first sight, your site is fine. Describe in more detail what exactly was broken.
We can’t log in – https://gyazo.com/a1dd2f59333a056a504bc4a539903fca

Regards

Go to XStore > Sales booster > 2. Progress Bar > Enable Progress Bar: > On and then Off

Regards