Hello,

Thanks for the reply.
You already registered purchase code of the theme for your account on our site, so you are able to download the latest versions of plugins from this page – https://www.8theme.com/downloads/
We do not provide any additional purchase codes, because they are not required. You do not need register plugins on your site “Registration of these plugins is not necessary. They will function perfectly without any need for activation.” Just install plugins and use them (manually or via XStore > Plugins Installer). If you face any error or problem provide a screenshot, describe them, and we will help.
I hope it is clear now. Let us know if you need any further assistance.

Regards

Hello,

wp-admin access is incorrect https://gyazo.com/65ce5a0fc06f54a4ed6b36f73c47c6a1
1 017 – XStore
1 188 – XStore Core
= 2 205
1/ The main reason for this is probably a large number of pictures, namely their size
Install regenerate thumbnails plugin and regenerate images with the removal of unnecessary dimensions
2/ There are probably a lot of plugins on your site,
WPBakery – 1 246
WooCommerce – 3 366
Revolution Slider – 1 593
it’s just what we can see without access to the Dashboard
You need to check all plugins and deactivate/delete unnecessary
3/ It can be a cache problem, like, it creates new files but old ones are not deleted
4/ Maybe something else is on the server, we can’t help in this case. Contact your hosting provider and ask to check the situation more deeply.

Regards

Hello,

1/ As i can see, padding 25px works – https://gyazo.com/630980e6087c2a488dc1a6ef1fdf4230
Describe in more detail what exactly result do you want to achieve.
3/ I do not see the custom class for your columns. Add the clas, custom CSS https://gyazo.com/4848601bd8c19b7e989dcbeeee8869b8 and

.custom-box > .vc_column-inner {
    transition: all .5s ease-in-out;
}

5/

.menu-element .menu li>a:hover {
    background-color: #e1e1e1;
    border-radius: 6px;
}

Regards

Hello,

Dashboard > XStore > Sales Booster > Progress Bar > Off
https://www.8theme.com/documentation/docs/sales-booster/

Regards

Hi,

Yes

Regards

We are getting “The login is invalid.”

Regards

Please check credentials that you provided – https://gyazo.com/17879970eef52a0e7a6f7b40bb7e02ef

Regards

Hello,

Theme Options > WooCommerce > Shop > Shop page layout > select Product Added Notification Type

Regards

Hello,

Thanks for the reply.
The slider takes the size of product images. In our demo, we have 2 types of images:
– Images with size 600×600 in png format – Images of products which category is selected for the slider, they are with transparent background for the fine display on the slider.
– All other products have images in .jpg format, size 900×900.

Regards

Hello,

Thanks for using our theme and for contacting us.
Try the next workaround: install Loco Translate plugin > create a translation for XStoretheme or WooCommerce plugin to English, find and change the text, Save changes and disable the Loco plugin.

Regards

Check now. I disabled the Elementor Pro plugin, added a review and the rating appeared, then I’ve activated the Elementor Pro plugin and the rating is visible still. Contact authors of the plugin to get support from their side.

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We don’t need cPanel. We need FTP access to your WP installation files. Contact your hosting provider if you don’t know what FTP is.

Regards

Hello,

Theme Options > WooCommerce > Shop > Shop page layout > select Product Added Notification Type

Regards

Hello,

Thanks for the reply.
1/ I’ve checked Theme options, it works fine – https://gyazo.com/8b69d1e0c05acdbded3337121fad3825
2/ Theme Options > General > Enable Old Widgets Panel > On, then go to Appearance > Widgets and check the content of the Footer area. Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , and then edit the content of the Footer static block using Elementor.
3/ Edit page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable http://i.prntscr.com/LaTcdLASTPqlWt-6ejim-w.png

Regards

Deactivate https://gyazo.com/38949e1a9359eb1f64d9fde3df8d619e and delete the theme from mentioned sites, then let us know.

Regards