Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 31,861 through 31,890 (of 68,187 total)

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Rose Tyler

Support staff

August 25, 2021 at 15:26

Thanks for the reply.
Please answer this also: “Provide URL of product page with such problem and temporary wp-admin access.”
You can use the Private Content area – https://gyazo.com/9aa878bdc257b604a50e73da59d31aba

Regards

#299975 Copied In reply to: png product images, do not show the transparency after latest update 8.0.5/4.0.5

Rose Tyler

Support staff

August 25, 2021 at 15:20

We are getting “The login is invalid.”

Regards

#299972 Copied In reply to: Xstore AMP page google analytics

Rose Tyler

Support staff

August 25, 2021 at 15:19

Hello,

1/ Could you provide the URL of that ticket?
2/ I think you are right. I will let you know once get an answer from our technicians team.

Regards

#299971 Copied In reply to: XStore – How to display post date in post meta data on single posts

Rose Tyler

Support staff

August 25, 2021 at 15:14

Please check credentials that you provided – https://gyazo.com/17879970eef52a0e7a6f7b40bb7e02ef

Regards

#299968 Copied In reply to: Xstore AMP page google analytics

Rose Tyler

Support staff

August 25, 2021 at 15:11

Hello,

1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
2/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
3/ If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#299966 Copied In reply to: Error imágenes web

Rose Tyler

Support staff

August 25, 2021 at 15:09

Hello,

Theme Options > WooCommerce > Shop > Shop page layout > select Product Added Notification Type

Regards

#299965 Copied In reply to: Cart Page Pop-up

Rose Tyler

Support staff

August 25, 2021 at 15:06

You can close the message about this. WordPress copies translation files back after the update, so you won’t lose them.
Anyway always do the backup of your files and DB before WP update.

Regards

#299963 Copied In reply to: Backorder text change

Rose Tyler

Support staff

August 25, 2021 at 15:04

Hello,

Thanks for the reply.
The slider takes the size of product images. In our demo, we have 2 types of images:
– Images with size 600×600 in png format – Images of products which category is selected for the slider, they are with transparent background for the fine display on the slider.
– All other products have images in .jpg format, size 900×900.

Regards

#299962 Copied In reply to: Want to active theme on a new domain

Rose Tyler

Support staff

August 25, 2021 at 15:02

Hello,

Try to activate the AMP plugin now and check.

Regards

#299961 Copied In reply to: The REST API encountered an error

Rose Tyler

Support staff

August 25, 2021 at 14:49

Hello,

Thanks for using our theme and for contacting us.
Try the next workaround: install Loco Translate plugin > create a translation for XStoretheme or WooCommerce plugin to English, find and change the text, Save changes and disable the Loco plugin.

Regards

#299959 Copied In reply to: Backorder text change

Rose Tyler

Support staff

August 25, 2021 at 14:20

Hello,

Fixed. Please check

Regards

#299958 Copied In reply to: All products appear out of stock in the search AMP

Rose Tyler

Support staff

August 25, 2021 at 14:19

Check now. I disabled the Elementor Pro plugin, added a review and the rating appeared, then I’ve activated the Elementor Pro plugin and the rating is visible still. Contact authors of the plugin to get support from their side.

Regards

#299957 Copied In reply to: No ratings on some products

Rose Tyler

Support staff

August 25, 2021 at 14:08

Hello,

We can’t connect – https://gyazo.com/3a639e7f957f3fba20b4174041d2e2b3 Please check FTP access.
Is there a restriction by IP or something else?

Regards

#299956 Copied In reply to: Contact page- Google map not working

Rose Tyler

Support staff

August 25, 2021 at 13:49

We don’t need cPanel. We need FTP access to your WP installation files. Contact your hosting provider if you don’t know what FTP is.

Regards

#299955 Copied In reply to: Xstore AMP page google analytics

Rose Tyler

Support staff

August 25, 2021 at 13:48

Hello,

1/ Changed. Please clear cache of browser and check.
2/ Edit Footer static block content

Regards

#299954 Copied In reply to: Logo on homepage won’t change but it does on other pages.

Rose Tyler

Support staff

August 25, 2021 at 13:41

Hello,

Theme Options > WooCommerce > Shop > Shop page layout > select Product Added Notification Type

Regards

#299953 Copied In reply to: Product Added / Logged in / not logged in or member

Rose Tyler

Support staff

August 25, 2021 at 13:34

You can activate the theme now.

Regards

#299952 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

August 25, 2021 at 13:34

Hello,

Thanks for the reply.
1/ I’ve checked Theme options, it works fine – https://gyazo.com/8b69d1e0c05acdbded3337121fad3825
2/ Theme Options > General > Enable Old Widgets Panel > On, then go to Appearance > Widgets and check the content of the Footer area. Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , and then edit the content of the Footer static block using Elementor.
3/ Edit page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable http://i.prntscr.com/LaTcdLASTPqlWt-6ejim-w.png

Regards

#299951 Copied In reply to: theme Demo import

Rose Tyler

Support staff

August 25, 2021 at 13:16

Hello,

XStore Core plugin is activated now.

Regards

#299947 Copied In reply to: xstore core theme install problems

Rose Tyler

Support staff

August 25, 2021 at 13:13

Deactivate https://gyazo.com/38949e1a9359eb1f64d9fde3df8d619e and delete the theme from mentioned sites, then let us know.

Regards

#299946 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

August 25, 2021 at 13:09

Hello,

Sorry for the delay in answering.
Set administrator role for the user because we can’t access your Dashboard now.

Regards

#299945 Copied In reply to: Site is Slow – Recaptcha taking 30%

Rose Tyler

Support staff

August 25, 2021 at 13:04

Hello,

We removed Legenda, Royal and WooPress from TF because we started to sell them on 8theme.com https://www.8theme.com/#price-section We plan regular updates for these themes and continue support of them.
If you bought the theme on ThemeForest you still have access to theme and plugins from the Downloads area of your 8theme account https://www.8theme.com/downloads.

Regards

#299944 Copied In reply to: I see that the theme is no longer supported via themeforest?

Rose Tyler

Support staff

August 25, 2021 at 12:53

Hello,

Thanks for the reply.

1/ Edit page using Elementor > settings of columns, change paddings. As I can see, you have 395px padding-top and 395px padding-bottom, so buttons are centered.
Also, in the browser console, I can see “SyntaxError: Unexpected token .” error that comes from Elementor. If you will face a problem that settings of elements cant be seen, you need to downgrade version of Elementor plugin to 3.3.1v – https://dropmefiles.com/JvRH9

2/ Theme Options > Breadcrumbs > Background Image

3/ Translation of the theme and Core plugin was uploaded. Please check.

Regards

#299943 Copied In reply to: changes

Rose Tyler

Support staff

August 25, 2021 at 12:39

Thanks for wp-admin access.
We need FTP also. Contact your hosting provider to get FTP host, FTP user, and FTP password.

Regards

#299939 Copied In reply to: Xstore AMP page google analytics

Rose Tyler

Support staff

August 25, 2021 at 12:37

Hello,

Fixed. Please test now

Regards

#299938 Copied In reply to: AMP Plug In

Rose Tyler

Support staff

August 25, 2021 at 12:27

Hello,

Thanks for using our theme and for contacting us.
As I can see, you should be able to activate the theme now, then just deactivate it on the old site – https://gyazo.com/a8bee313abf586343f20b43260bc80a6 and delete it from there.

Regards

#299934 Copied In reply to: Migrate website from one domain to other domain

Rose Tyler

Support staff

August 25, 2021 at 12:25

Hello,

We’ve checked your activations – https://gyazo.com/7c2d76e470cf27c12f9091d1cb7b6ec6
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

Regards

#299933 Copied In reply to: You have reached activation number limit.

Rose Tyler

Support staff

August 25, 2021 at 12:23

Hello,

Please provide temporary wp-admin and FTP access, then one of our developers will be able to check this topic and give an answer.
Thanks in advance. Waiting for your reply.

Regards

#299932 Copied In reply to: Xstore AMP page google analytics

Rose Tyler

Support staff

August 25, 2021 at 12:20

Hello,

Theme Options > Header builder > Multiple headers > Edit custom header for the Front page and change the logo.
Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc

Regards

#299929 Copied In reply to: Logo on homepage won’t change but it does on other pages.

Rose Tyler

Support staff

August 25, 2021 at 12:18

Hello,

Theme Options > General > Enable Old Widgets Panel

Regards

#299928 Copied In reply to: Widget errors
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31,861–31,890 of 68,187 posts

Viewing 30 posts - 31,861 through 31,890 (of 68,187 total)

← 1 2 3 … 1,062 1,063 1,064 … 2,271 2,272 2,273 →

Forum Replies Created

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