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XStore – getting conflict with etcore and third party plugin same issue

This topic has 20 replies, 4 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

Robert

Participant

August 20, 2021 at 17:37

Hello

I originally posted about a conflict between XStore’s et-core-plugin and a popular news plugin called Epic News Elements. Both plugins were using the same name for a variable.

Link to original problem here (opens in new tab)

Screenshot of console with original error the last time I had an issue (link above):

https://prnt.sc/r5zt4e

Now I am getting the same problem, the WordPress customiser screen hangs when loading with a white screen. I checked the console and this time getting a similar error to previously getting:

https://prnt.sc/1qd92qx

In the original problem both etcore plugin and Epic News Elements plugin both used the same variable in their code called “repeater”, which caused the customizer to freeze when loading. Both XStore and Epic News Elements technical teams changed that variable so they no longer matched. Xstore changed it to jeg-repeater.

Since the last update to XStore v8, there is now a new conflicting parameter called “params“, which is causing the customizer to freeze again. When I disable either of the plugins, it loads again. Same issue as before. Since it was SXtore that just changed the variable to “params“, please can your technical team look at this again and solve it? Is there a way that you can employ a naming convention for your variables that will not in future bring about this kind of conflict with third-party plugins using the exact same type of nomenclature? I’ve spent quite a while in the server security logs with no luck, and now Google console has provided me with the error.

It must be common that multiple plugins use the customiser to allow end-users to change settings. However, no plugin should have a duplicate variable name with another plugin that causes the customiser to fail in this way. There must be a solution going forward. Just type “etcore-” in front of every customiser variable, or something shorter, just as a suggestion?

Regards
Robert

#299448 Copied Theme version: 8.0.5

19 Answers

Rose Tyler

Support staff

August 21, 2021 at 08:36

Hello,

Please provide URL, temporary wp-admin, and FTP access. I will pass this topic to one of our developers.

Regards

#299481 Copied

Robert

Participant

August 24, 2021 at 11:59

Hi Rose

Please see private content area for login credentials.

Robert

Please contact administrator
for this information.

#299772 Copied

Rose Tyler

Support staff

August 24, 2021 at 12:40

Hello,

Thanks for the reply. Your request was added to our task list, I will let you know once one of our developers check and solve it.
We have a lot of requests, so take my apologies for the possible delay and be patient.

Regards

#299782 Copied

Robert

Participant

August 24, 2021 at 12:56

Hello Rose

Thank you. It is not urgent, since that site is not an important one at this time.

I have just sent a message to the Epic News Elements authors, as well, asking them to also alter their variable naming convention to avoid conflicts in future.

It is worth noting for your developers, that WordPress provides best practices in order to avoid “Naming Collisions”:-

https://developer.wordpress.org/plugins/plugin-basics/best-practices/

Robert

#299785 Copied

Rose Tyler

Support staff

August 25, 2021 at 09:00

Hello,

Thanks for the reply and understanding.

Regards

#299875 Copied

Robert Hall

Support staff

September 1, 2021 at 00:28

Hi Robert,

Could you please send me zip file of Epic News Elements?

Regards,

#300788 Copied

Robert

Participant

September 1, 2021 at 00:59

Hello Robert Hall

Please see the link in private area. The link expires in 3 days. Please let me know if there is anything else you need?

Robert

Please contact administrator
for this information.

#300791 Copied

Robert Hall

Support staff

September 2, 2021 at 00:29

Hello,

Thank you for your report we will check and fix this issue in next tow updates.

Regards,

#300950 Copied

Robert

Participant

September 19, 2021 at 04:09

Hello Robert Hall

I am just checking if there have been any developments yet? Also, what do you mean by tow updates? I do not know this term.

Regards

#302656 Copied

Olga Barlow

Support staff

September 20, 2021 at 13:29

Hello,

Take our apologies. That was a misprint. Robert meant in one of the next two updates. We load customizer sections using ajax requests and lazy loading and looks that it causes the issue.
Our developers working on updates of Royal, WooPress, Legenda themes and will be able to check these compatibility issues once finish these updates. Take our apologies for the delay.

Regards

#302821 Copied

Robert

Participant

September 21, 2021 at 05:11

Silly me. I should have realised that was “two” not two. I could kill my own phone for changing my spellings. LOL

#302912 Copied

Olga Barlow

Support staff

September 22, 2021 at 16:05

Hello,

It’s ok. That plugin also uses the Kirki framework and that’s the problem. Cause changing names is not really easy for Kirki, but developers looking for a workaround.

Regards

#303132 Copied

Robert

Participant

December 16, 2021 at 15:59

Hello Olga

Is there any update from the developers? I have not heard back about this since September.

Robert

#312217 Copied

Robert

Participant

December 22, 2021 at 19:18

Hello

Can someone take a look at this query again? it is not being looked at.

Robert

#312853 Copied

Olga Barlow

Support staff

December 22, 2021 at 20:24

Hello,

Take my apologies for the delay in answering.
Our developers tried to find the solution but with no luck at this moment. But we keep trying.

Regards

#312861 Copied

Robert

Participant

December 22, 2021 at 22:19

I don’t understand. It is exactly the same error message as a previously fixed problem, in which XStore used the same variable name as another plugin. At the start of this ticket, I posted the link to the problem that was fixed. Why not apply the same fix by changing the variable name. Since it wads XStore that named this variable on a recent update, conflicting with my Epic News plugin, then surely just why not change the variable name? WordPress has instructions on good practice for variable names so there are no conflicts with other plugins.

Can you tell me why there is a delay, specifically, when a solution was previously found for the same error regarding another variable?

Regards
Robert

#312881 Copied

Olga Barlow

Support staff

December 23, 2021 at 16:38

Hello,

Tried to replace params but it does not help and causes even more problems. Looking for a way to disable Ajax loading of our options. Seems that conflicts with the mentioned plugin.

Did you get any reply from plugin author? Do they have any idea about the mentioned issue?

Regards

#312993 Copied

Robert

Participant

December 27, 2021 at 17:43

Hello Olga

I got an email yesterday from the Epic News Plugin author informing me he had found a fix on their end. I have tested the Epic News fix with XStore v8.0.11 and it now allows me to edit the theme options without it hanging. The fix appears to be working OK.

If your developers want to liaise directly with the plugin author for more information about the fix, then I will put his email in the private content area. It’s up to you if you need to discuss anything with them to avoid future conflicts or understand better how the fix was applied.

Thanks for your patience
Robert

Please contact administrator
for this information.

#313185 Copied

Olga Barlow

Support staff

December 28, 2021 at 14:35

Hello,

Glad to hear that. Thank you for the email. We’ll contact them.

Regards

#313228 Copied
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XStore – getting conflict with etcore and third party plugin same issue

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