Problem with categories and translations

This topic has 12 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

  • Avatar: astaccini
    astaccini
    Participant
    June 30, 2021 at 13:13

    hi, I can’t hide the categories under the products on the shop page and on the homepage where the product list is.
    Show the product photo, but before the price and quantity show all categories and not good.
    Also I can’t fully translate the breadcumb and cart and checkout texts

    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2021 at 14:12

    Hello,

    Thanks for using our theme.
    1/ Edit product > [8theme] Product Options > select Primary category, or disable categories via Theme Options > WooCommerce > Shop > Products style > Product Content Elements
    2/ Please read about the translation of the theme – https://xstore.helpscoutdocs.com/article/30-base-theme-translation
    WooCommerce – https://docs.woocommerce.com/document/woocommerce-localization/
    Core plugin – go to Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System

    Regards

    Avatar: astaccini
    astaccini
    Participant
    July 17, 2021 at 09:37

    I’m sorry but the categories menu doesn’t work, I can’t click on the boxes to disable the categories. I try to click, but it doesn’t remove the tick

    Avatar: John Holden
    John Holden
    Support staff
    July 18, 2021 at 07:08

    Hello

    We have checked your website URL on different browser category menu is working absolutely fine in your website , please check your website after clear your browser cache it might be possible some cache issue on your browser.

    Avatar: astaccini
    astaccini
    Participant
    August 25, 2021 at 09:43

    I believe you, but I have tried on all browsers but always the same problem, when I click to remove the categories there is a bag and it does not make me change anything or hide the categories in the shop grid

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2021 at 10:08

    Hello,

    Please provide temporary wp-admin access and screenshots or video of the problem.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: astaccini
    astaccini
    Participant
    September 1, 2021 at 08:13

    hi, as requested, I created a new administrator profile and sent the login credentials to the private area of the form.
    I was unable to upload videos and photos.
    I just need to hide the categories under the product photo in the shop

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:44

    Hello,

    Thanks for the reply.
    Use Gayzo or Lightshot screenshot tools to make and share screenshots next time.
    We can’t log in to your site – https://gyazo.com/c63cc5b2c57ba3154d47f71f06e18479 Please check.

    Regards

    Avatar: astaccini
    astaccini
    Participant
    September 1, 2021 at 08:53

    thanks, i tried and now it works. I made the video, but I can’t attach it by replying to the topic, I tried by email, but the address is no reply

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 09:54

    Next time, you can upload the video here – https://dropmefiles.com/ and provide URL via the Private content area.
    The problem was caused by “Composium – Visual Composer Extensions Addon” plugin, I’ve disabled it and then disabled categories via Theme Options. When that plugin is activated the next js error appears in the browser console – You can contact authors of the plugin or keep it disabled – https://prnt.sc/1qxtio8
    We don’t give a guaranty for full theme compatibility with all 3-rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support

    Regards

    Avatar: astaccini
    astaccini
    Participant
    September 1, 2021 at 10:03

    perfect, thanks a lot, if it does not create stability problems for the site, I can leave the visual composer disabled and work with Wp bakery.
    good job

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:16

    You’re welcome!

    Regards

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