Import data problem - by Hitesh - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: Hitesh
    Hitesh
    Participant
    August 25, 2021 at 08:57

    Hi,
    I tried to import electronic 2 theme but an error occurs:

    error while install ofwwp-vc-gmapsplugin

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2021 at 10:41

    Hello,

    Thanks for using our theme and for contacting us.
    As I can see, GMAPS for WPBakery Page Builder plugin is activated on your site. But there are a lot of other plugins, 3rd-party plugins may cause errors during the demo data installation.
    Go to Plugins > temporarily disable all plugins except – Contact Form 7, GMAPS for WPBakery Page Builder, MC4WP: Mailchimp for WordPress, Slider Revolution, WooCommerce, WPBakery Page Builder, XStore Core, YITH WooCommerce Wishlist, YITH WooCommerce Compare , then run the import.
    Let us know the result.

    Regards

    Avatar: Hitesh
    Hitesh
    Participant
    August 26, 2021 at 16:22

    Shared the snapshot.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2021 at 07:34

    Hello,

    I’ve imported the demo version to your site. Please check
    There is “coming soon” on your Home page https://gyazo.com/8ebaf6fcbce5aa3b367a2609b0db8db3 , which doesn’t allow me to check Home page even with access, that you provided

    Regards

    Avatar: Hitesh
    Hitesh
    Participant
    August 27, 2021 at 08:34

    I have reset home page. You can check now.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2021 at 09:06

    Thanks for the reply. Import was done successfully.
    But there is a stage problem in Appearance > Customize (Theme Options). Is there an extention/code/plugin , that is not visible for us, but works on your site?
    Provide temporary FTP access, so we can check the problem with Theme Options more deeply. Also, ask your hosting provider about the server error log.

    Regards

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