Forum Replies Created

Viewing 30 posts - 28,831 through 28,860 (of 30,337 total)
1 2 3 … 961 962 963 … 1,010 1,011 1,012
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 20, 2016 at 16:08

    Hello,

    I checked your site and did not face any issues. Could you tell me if you use backend or frontend Visual Composer editor? What page did you try to edit and what element you try to add.

    Also, please, try another browser. Do you have the same problem?

    Regards

    #143374 Copied In reply to: problem with visual composer
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 20, 2016 at 16:03

    Hello,

    Please, provide me link to your site and temporary admin panel access because we can’t replicate this issue on our test installs.

    Regards

    #143372 Copied In reply to: CSS to remove Grey Background from Text
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 20, 2016 at 15:59

    Hello,

    You are welcome!
    I’m glad that you sorted out.

    Regards

    #143369 Copied In reply to: After update 2.5 | Error: ERR_EMPTY_RESPONSE
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 20, 2016 at 15:58

    Hello, @RR123,

    User has not provided FTP access. Either he has resolved the problem by himself or he don’t use that plugin anymore. Provide me FTP access and we’ll check if we can add compatibility with that plugin.

    Regards

    #143367 Copied In reply to: XStore conflict with plugin Woocommerce Social Login
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 20, 2016 at 15:53

    Hello,

    1) Unfortunately, there is no such option in our theme. But we plan to add confirmation tick after the loader in next theme update.

    2) Add the following code in Theme Options > Styling > Custom CSS

    .mobile-menu-wrapper .menu > li{
 padding-left: 0;
}
.mobile-menu-wrapper .menu > li > a{
 padding: 0 0 0 30px;
 display: block;
}

    Regards

    #143366 Copied In reply to: topbar personalization
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 20, 2016 at 08:45

    Hello,

    We do our best to speed up negotiations. Unfortunately, we can’t implement temporary pricing tables.

    Regards

    #143319 Copied In reply to: New version – Pricing tables?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 13:12

    Hello,

    Provide, please, temporary admin panel and FTP access. We’ll check what can be the reason of your problem.

    Regards

    #143230 Copied In reply to: problem with visual composer
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 13:11

    Hello,

    Go to Theme Options > E-Commerce > Promo Popup http://prntscr.com/cw7ubc

    Regards

    #143229 Copied In reply to: Remove Newsletter link from Topbar
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 12:43

    You are welcome!
    If you like our theme 5-stars rating would be much appreciated https://themeforest.net/downloads

    Regards

    #143226 Copied In reply to: Stripe and update problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 12:41

    Also, I would recommend to update theme to latest version 2.5. We have added many new features and fixed some bugs.

    Regards

    #143225 Copied In reply to: product page the menu is half
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 11:20

    Hello,

    You did not answer if you want to show breadcrumbs area or not.
    If you want to show http://prntscr.com/cw68ap use these settings http://prntscr.com/cw68h5
    If you don’t want like this http://prntscr.com/cw684e use the following http://prntscr.com/cw67bp

    Regards

    #143214 Copied In reply to: product page the menu is half
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 09:52

    Hello,

    Thank you for using our theme!
    We’ll keep you in touch.

    Regards

    #143206 Copied In reply to: 3 column grid blog element
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 09:06

    Hello,

    Have you read the post that I provided?
    Seems you don’t understand my answer. I told you that WooCommerce doesn’t have option in admin panel to send invoice automatically http://prntscr.com/cw51jr you can send them only manually when you check the order ( http://prntscr.com/cw53rd )
    You can try solution described in the post or use special plugins.

    Also, post your credentials ONLY in Privat Content area! Otherwise, all the users will see them.

    Regards

    #143202 Copied In reply to: Image of product on shop (xstore theme)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 08:48

    Hello,

    I’m sorry but how can we find the reason of your issue if we can’t disable plugins? Especially if problem is caused by third-party plugins. When you provide admin panel details you should understand that we’ll be looking for the reason of problem, will disable/enable plugins and theme to find out what is the problem. If this is not acceptable for you then you need to provide full site archive and DB, so we’ll be able to install a total copy of your site and find problem. But this way is longer.

    500 error appears when Loco Translate and JCH Optimize Pro are enabled. Contact plugin developers to sort out this issue.

    Regards

    #143199 Copied In reply to: Server error related to your theme?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 08:38

    Hello,

    500 error appears when Loco Translate and JCH Optimize Pro are enabled. Contact plugin developers to sort out this issue.

    Regards

    #143198 Copied In reply to: JCH Optimize Pro – Error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 08:17

    Hello,

    Please, provide temporary admin panel and FTP access. Also, we will also have to install previous version 2.4 to test. That’s why, please, backup your files.

    Regards

    #143194 Copied In reply to: After update 2.5 | Error: ERR_EMPTY_RESPONSE
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 08:13

    Hello,

    We have fixed the problems, check, please.

    Regards

    #143192 Copied In reply to: Stripe and update problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 18:33

    Hello,

    I understand you but we are able to provide support for issues related strictly to our theme. Questions related to WP or WooCommerce plugin settings are out of the scope of our support.

    There is no option to send invoices automatically
    Anyway, I found this post http://bassjobsen.weblogs.fm/send-invoice-automatically-woocommerce-2-x/ check it and maybe that solution will work for you. If not then you may look for additional plugin that will suit your needs.

    Here is the community forum for WooCommerce plugin created by WooThemes https://wordpress.org/support/plugin/woocommerce

    Regards

    #143165 Copied In reply to: Image of product on shop (xstore theme)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 18:17

    Hello,

    We did not test the compatibility of our theme with this plugin and we can’t guarantee compatibility of our theme with all the available plugins. Very likely problem caused by merging or minifying all the scripts and it gives the error. Please, use the plugins that are compatible with our theme to speed up the site.

    Regards

    #143160 Copied In reply to: JCH Optimize Pro – Error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 18:11

    Hello,

    We are using FontAwesome icons. If you want to replace Facebook icon add the following code in custom CSS
    .fa-facebook-f:before, .fa-facebook:before {content: "\f09a";} Where content is code of icon.
    For the twitter, instagram etc

    .fa-twitter:before {content: "\f099";}
.fa-instagram:before {content: "\f16d";}

    etc

    Regards

    #143158 Copied In reply to: share buttons
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 18:04

    Hello,

    Look, we just disabled third-party plugins, it can’t break your site! Besides to change everything back you just need to enable plugins!

    I checked the plugins you are using and see that 500 error on fronend gives JCH Optimize Pro plugin. I have disabled it and everything works fine. If you want to speed up your site you may use W3 Total cache plugin, Autoptimize plugin, read more here https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/

    Regards

    #143157 Copied In reply to: Server error related to your theme?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 17:31

    Hello,

    Yes, I think it would be better if you can provide me temporary admin panel access to your site in Private Content area.

    Also, tell me if you want to show breadcrumbs or not?

    Regards

    #143153 Copied In reply to: product page the menu is half
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 16:22

    Hello,

    As I can see at present your breadcrumbs are hidden by header.
    You need to go to Theme Options > General > Breadcrumbs and change padding-top to 23em or if you don’t want to show them then set Title font-size to 0px and padding-bottom to 7em.

    Regards

    #143150 Copied In reply to: product page the menu is half
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:57

    Hello,

    You did not choose Blog page. It caused your problem. Check your category now.

    Regards

    #143144 Copied In reply to: Breadcrumbs background in category pages
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:51

    Hello,

    We have disabled third-party plugins except those that came bundled with our theme and don’t see problems. You may enable third-party plugins one by one to find out wich one could be the reason of your issue.

    Regards

    #143139 Copied In reply to: Server error related to your theme?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:43

    Hello,

    This is either thumbnails or tabs. Check them in Navigation section and disable.

    Regards

    #143136 Copied In reply to: Xstore Engineer Slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:40

    Next version will include this fix.

    Regards

    #143135 Copied In reply to: Breadcrumps
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:39

    You may choose no 2 , enable fixed image option and enable slider for gallery images option. Then everything will look better. Anyway, you may try and check.

    Update theme to version 2.5 before switching options because some issues with them were fixed.

    Regards

    #143134 Copied In reply to: Bundled Products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:35

    Hello,

    You are welcome!

    Yes, you can control all the elements at Navigation tab http://prntscr.com/cvu8b0

    Regards

    #143132 Copied In reply to: Xstore Engineer Slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:32

    Hello,

    Our theme includes only Subscription plugin. If you need booking system with calendar you need to look for additional plugin to implement it.

    Regards

    #143130 Copied In reply to: Booking System on X store theme
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    Viewing 28,860 results - 28,831 through 28,860 (of 30,337 total)
Viewing 30 posts - 28,831 through 28,860 (of 30,337 total)
1 2 3 … 961 962 963 … 1,010 1,011 1,012

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