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Image of product on shop (xstore theme) - by palomamcarvalho1

This topic has 19 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Olga Barlow

palomamcarvalho1

Participant

September 30, 2016 at 16:55

Hi I already done what I could to try to fix the yellow chair on my shop that is seems larger and bigger than all the rest. I tried resizing and i still see an issue. What is the problem ? Here is the link http://technisportchairs.com/shop/

#141231 Copied Theme version: xstore

18 Answers

Olga Barlow

Support staff

October 2, 2016 at 16:50

Hello,

The yellow image has a smaller width than all the other images. Try to change image and make it 839px width instead of 742px.

Regards

#141297 Copied

palomamcarvalho1

Participant

October 3, 2016 at 14:58

I did that and it didnt work…

#141377 Copied Theme version: xstore

Olga Barlow

Support staff

October 3, 2016 at 17:38

Hello,

Could you, please, provide temporary admin panel access?

Regards

#141399 Copied

palomamcarvalho1

Participant

October 10, 2016 at 16:24

When you are there, can you also see why the paypal is not working either please ?

Please, contact administrator
for this information.

#142192 Copied

Olga Barlow

Support staff

October 11, 2016 at 09:42

Hello,

Use Private Content area to post your credentials!
You are using the following image for the hover http://prntscr.com/cseum9
But it should be different http://prntscr.com/cseuyt if you want to have image like all the others.
The same situation with featured image.
Check now.

Our theme don’t have options for the PayPal, so you need to check if problem appears with our theme only or with default Storefront theme too. We’ll be able to help you if problem appears with our theme only.

Regards

#142256 Copied

palomamcarvalho1

Participant

October 11, 2016 at 18:25

I am having a problem when after I made a test order, it showed on the woocommerce orders as processing. I didnt receieve any email from the “buyer” or seller. And the paypal account linked (braintree) did not receive the payment. What is going on?

#142338 Copied

Olga Barlow

Support staff

October 12, 2016 at 10:20

Hello,

Try to enable default WooCommerce theme – Storefront – and test order process again. If you have the same problems then check WooCommerce payment and email settings https://docs.woocommerce.com/document/configuring-woocommerce-settings/
https://docs.woocommerce.com/document/email-faq/
https://docs.woocommerce.com/document/paypal-standard/

Reply back in case your problem persists with our theme only and provide temporary admin panel and FTP access.

Regards

#142386 Copied

palomamcarvalho1

Participant

October 14, 2016 at 18:55

I got it solved. Thanks. Now the issue is, when I did the test email, emails were arriving not so fast. 2 hours later to customer and to the business. Can those order confirmation emails be received faster?

#142769 Copied

Olga Barlow

Support staff

October 17, 2016 at 11:14

Hello,

Contact with your hosting provider. It is not related to theme settings.

Regards

#142890 Copied

palomamcarvalho1

Participant

October 17, 2016 at 20:59

i contatacted them already about that. and i got it fixed but now it is the customer who is not receiving email and it is because of a function on woocommerce:

when i go to woocommerce > settings > emails, i see that customer invoice is being manually sent. how can i change to automatic?

#143021 Copied

Olga Barlow

Support staff

October 18, 2016 at 11:21

Hello,

Emails is WooCommerce option and it’s not related to our theme. Detailed information about WooCommerce emails you can find here https://docs.woocommerce.com/document/email-faq/

Feel free to ask if you need any other help.

Regards

#143080 Copied

palomamcarvalho1

Participant

October 18, 2016 at 17:42

I contacted them and they have no idea what is goig on. They said to contact woocommerce but woocomerce has no way to contact them as well !!! I payed for this theme that was expensive and all I got was frustration ! Never seen something so complicated in my life! No one helps me ! One passes to another and dont even try to acces the admin to see what my issue might be! How can I cntact woocommerce? I need to call them because I need to figure this out as soon as possible! This is my job and its a company I work for and this website should have been ready a 3 months ago! Please solve this as soon as possible!
12:41 pm

#143154 Copied

Olga Barlow

Support staff

October 18, 2016 at 18:33

Hello,

I understand you but we are able to provide support for issues related strictly to our theme. Questions related to WP or WooCommerce plugin settings are out of the scope of our support.

There is no option to send invoices automatically
Anyway, I found this post http://bassjobsen.weblogs.fm/send-invoice-automatically-woocommerce-2-x/ check it and maybe that solution will work for you. If not then you may look for additional plugin that will suit your needs.

Here is the community forum for WooCommerce plugin created by WooThemes https://wordpress.org/support/plugin/woocommerce

Regards

#143165 Copied

palomamcarvalho1

Participant

October 18, 2016 at 19:24

How can I contact woocommerce?
And the invoice that you are talking about,you misunderstood. Its actually on woocommerce plugin, when you click settings, then emails, it says below “Email notificications”, when you scroll down, everthing is checked as “enabled” and sent to a certain email, except the “customer invoice”, which says “manually sent”. Maybe if that is turned to “enabled” it would fix my issue. But I dont know how. I hope you understand. If you login to my account, you may see what im talking about.

I created a temporary admin account for you to take a look at my issue:

Please, contact administrator
for this information.

#143172 Copied

Olga Barlow

Support staff

October 19, 2016 at 09:06

Hello,

Have you read the post that I provided?
Seems you don’t understand my answer. I told you that WooCommerce doesn’t have option in admin panel to send invoice automatically http://prntscr.com/cw51jr you can send them only manually when you check the order ( http://prntscr.com/cw53rd )
You can try solution described in the post or use special plugins.

Also, post your credentials ONLY in Privat Content area! Otherwise, all the users will see them.

Regards

#143202 Copied

palomamcarvalho1

Participant

October 19, 2016 at 15:32

Ok, sorry now i understand. thank you. Theres another issue as well i believe is with cookies. When i did a test checkout, The payment part wasnt allowing me to add the card information, but when i went to “ingognito” it worked. I think it had to do something with cookies?

#143257 Copied

palomamcarvalho1

Participant

October 19, 2016 at 16:16

About the last issue, it is not cookies. it is something else. I am having an issue with the checkout page. I can type billing details, but I cant enter credit card information such as the number, expiration date, and cvv number. It is greyed out and doesn’t allow me to click in and enter my information. I contacted Paypal to see if this was a paypal issue but they said this is a woocommerce issue and that they hear about this all the time. Can someone help me and explain what I can do to resolve this?

#143266 Copied

Olga Barlow

Support staff

October 20, 2016 at 16:45

Hello,

What browser do you use? I can’t replicate your problem.
Please, go to Appearance > Themes > enable WooCommerce official theme Storefront and check your checkout. Do you have the problem with information?

Also, I would recommend you to update theme and all the included plugins to the latest versions. After that follow the instructions from this post https://www.8theme.com/topic/stripe-and-update-problem/#post-143383 and replace the file.

Don’t forget to backup your files and DB before theme and plugins update.

Regards

#143384 Copied
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