Forum Replies Created

Viewing 30 posts - 28,861 through 28,890 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:13

    Hello,

    Go to Theme Options > Header Settings > disable option Header overlaps the content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:07

    Hello,

    Unfortunately, at present, we don’t have such element as default blog grid. I sent your request to our developers’ team and probably we’ll add such element in one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:04

    Hello,

    Child theme archive you can find in theme package and you just need to copy all the changed files, styles and functions into child theme.

    I have sent you version 2.3 to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:58

    Hello,

    Unfortunately it does not work now. We’ll fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:48

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:48

    Hello,

    Could you, please, provide screenshot of your problem and screenshot of Styling > Content section of your theme options?
    Or would be better if you can provide temporary admin panel access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:43

    P.S. Version 2.5 of our theme is available on TF, you may update theme to be up to date.
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:39

    Hello,

    Check now http://prntscr.com/cvtgin
    If you want to change the first slide http://prntscr.com/cvtgu2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:17

    Hello,

    I see. I’ll ask our developers and then contact you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 13:39

    Hello,

    Unfortunately, if you use 5 type of product page layout image column should be higher than description or variations column. In another case, you’ll have such issue and there is no way to avoid this problem. You may switch to 6 type of product page layout. Then your center image won’t be fixed and this problem disappears.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 11:35

    Hello,

    No, unfortunately, we don’t have such widget because every newsletter plugin comes with its own widget. But you can use custom css styles to change Mailjet widget styles if you have some CSS skills. If you don’t you may order our customization service. We would be glad to help you with this small customization if you be so kind and set 5-stars rating for our theme 😉

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 11:24

    Hello,

    Copyrights content you can manage via Appearance > Widgets only. All the available copyrights settings you can find in Theme Options > Styling > Copyrights.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 11:21

    Hello,

    Emails is WooCommerce option and it’s not related to our theme. Detailed information about WooCommerce emails you can find here https://docs.woocommerce.com/document/email-faq/

    Feel free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 11:16

    Hello,

    Ajax search works for the search in header only, we don’t have Ajax search widget. To enable search in the header go to Theme Options > Header Settings > Enable search form in header > On.

    Provide screenshot “sub-menu” that you want to customize. Are you talking about the custom main menu for every page? Yes, you can choose in in page settings.

    Loco Translate plugin helps you just translate theme to another language. In case you want to have multilingual site, you should use WPML (premium plugin) or Polylang (free) or qTranslate (free) plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 11:01

    Hello,

    1) Stripe problem. Please, Enable default WooCommrce theme – Storefront, disable XStore Core plugin and check if you have this issue with Stripe method. Reply back in case problem persists with our theme only! If you see the same issue even with official WooCommerce theme, please, check WooCommerce documentation and settings. Contact with WooCommerce support because we are able to provide support for issues related strictly to our theme.

    2) Styles. Provide me temporary admin panel and FTP access, I’ll check what could be the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 10:49

    Hello,

    I have enabled XStore core plugin and did not face any 500 error. We did not change anything.
    Please, check your site and confirm that everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 10:31

    Hello,

    Sorry for some delay in answering. We plan to include powerful plugin to allow users create pricing tables with unlimited variations. At this stage, we are waiting for the answer from plugin author with permission to include it in our theme.

    Once we get the positive answer we’ll release new update with pricing tables.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 20:45

    Hello,

    If you want to show Product title in breadcrumbs keep “Show product name above the price” option disabled http://prntscr.com/cvj9hh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 20:37

    Hello,

    What plugin do you use for auto updates?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 20:35

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 20:35

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 20:34

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 20:33

    Hello,

    Provide, please, temporary admin panel access. Think it will be faster if I’ll show you or real example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 15:25

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 15:25

    Hello,

    You need to choose carousel type of slider and set smaller width of slider grid https://www.themepunch.com/revslider-doc/slider-setup/#slidertype

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 15:20

    Hello,

    Problem caused by one of your third-party plugin – WooSidebars, once I have disabled it I see the sidebar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 15:06

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 15:05

    Hello,

    If you have problem with XStore Core plugin provide, please, temporary admin panel and FTP access. We’ll check what could be the reason of your problem.

    You don’t need activation for VC plugin https://www.8theme.com/demo/docs/xstore/#plugins_34_activation_and_purchase_codes

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 15:03

    Hello,

    Oh, I see. Unfortunately, it’s not our theme issue but Visual Composer plugin problem and PrettyPhoto that is included into VC plugin.
    Check this post, maybe it will help you
    http://stackoverflow.com/questions/39239563/prettyphoto-jumps-to-the-top-of-the-page-when-closed

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2016 at 14:02

    Hello,

    Thank you for your suggestions! I sent them to our developers’ team and we’ll implement them in future if these changes won’t affect WooCommerce.

    Regards

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Viewing 30 posts - 28,861 through 28,890 (of 30,337 total)
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