Stripe and update problem - by Splatt - on WordPress WooCommerce support

This topic has 16 replies, 5 voices, and was last updated 7 years, 7 months ago ago by Olga Barlow

  • Avatar: Splatt
    Splatt
    Participant
    October 18, 2016 at 00:43

    Hi There,
    I recently connected Woocommerce to Stripe and activated test mode.
    When I make a purchase I am getting the error, “Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.”

    I updated the theme to the latest version and my formatting broke:
    The main nav menu background is transparent.
    I used to have a boxed format with an image as site background and the container colour as black, now the site background image is constrained to the boxed format and the container colour has no effect.
    I am using the dark version.

    Thanks in advance for any help.

    15 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 18, 2016 at 11:01

    Hello,

    1) Stripe problem. Please, Enable default WooCommrce theme – Storefront, disable XStore Core plugin and check if you have this issue with Stripe method. Reply back in case problem persists with our theme only! If you see the same issue even with official WooCommerce theme, please, check WooCommerce documentation and settings. Contact with WooCommerce support because we are able to provide support for issues related strictly to our theme.

    2) Styles. Provide me temporary admin panel and FTP access, I’ll check what could be the reason of your issue.

    Regards

    Avatar: Splatt
    Splatt
    Participant
    October 18, 2016 at 11:17

    Hi Olga,
    Thanks for your reply.

    I activated storefront and the test stripe transaction went through OK.
    Reactivated xstore child theme and got the error again.

    Formatting errors to date:
    Menu background transparent
    Background image appears within boxed container
    I have also changed the font colours so I can see which I have control over, it appears the body font can no longer be edited (see terms and conditions page)

    Thanks for your help, I will submit login details below.

    Steve.

    Please, contact administrator
    for this information.
    Avatar: Splatt
    Splatt
    Participant
    October 18, 2016 at 11:19

    Ftp details

    Please, contact administrator
    for this information.
    Avatar: Splatt
    Splatt
    Participant
    October 18, 2016 at 19:06

    Hi,
    I can see that someone has been into the site to have a look, thanks. I was just wondering if you had found the problems and any idea of a time scale to get the site working?
    Sorry to harass you but I am ready to launch.

    Steve.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 19, 2016 at 08:13

    Hello,

    We have fixed the problems, check, please.

    Regards

    Avatar: Splatt
    Splatt
    Participant
    October 19, 2016 at 10:28

    Hi Olga,
    Brilliant!
    Thanks for your rapid response in sorting out these issues. I still seemed to have a problem with the google font open sans, but I found that changing to ubuntu fixed the issue.

    Great customer service, much appreciated.

    Cheers,
    Steve.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 19, 2016 at 12:43

    You are welcome!
    If you like our theme 5-stars rating would be much appreciated https://themeforest.net/downloads

    Regards

    Avatar: SpeedBird
    SpeedBird
    Participant
    October 19, 2016 at 16:04

    Hello,
    I’m having exactly the same problem on my site.

    Why don’t you explain how you solved Splatt issue?
    That would save a lot of time to anyone getting the same problem…

    Also have a paycards icons display issue on the checkout page.

    You’ll find access IDs in private content.

    Thanks
    Regards

    Fred

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2016 at 16:36

    Hello, @SpeedBird,

    We’ll fix this issue in next theme update. You need to replace file xstore/woocommerce/checkout/form-checkout.php I have sent this file to your registration email.
    Also, you can download it here https://www.dropbox.com/s/ey0ehua3xg8w1yk/form-checkout.php?dl=0

    Regards

    Avatar: RR123
    RR123
    Participant
    October 25, 2016 at 10:41

    Thanks Olga. I’ll put this in place too

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 25, 2016 at 11:04

    Hello,

    You are welcome.

    Regards

    Avatar: Frank Worcester
    Frank Worcester
    Participant
    November 3, 2016 at 23:42

    Hello!

    I am trying to solve this issue myself with my FTP, but I can’t find the folder path you describe (xstore/woocommerce/checkout/form-checkout.php)? I know I have to replace the file, which I have downloaded, but I can’t find it in my FTP sorry.

    Please help!
    Thanks very much for the help and hopefully one day I’ll get the hang of this,
    Frank

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2016 at 08:19

    Hello,

    The full path is /wp-content/themes/xstore/woocommerce/checkout
    I have replaced the file.

    Regards

    Avatar: Frank Worcester
    Frank Worcester
    Participant
    November 4, 2016 at 10:46

    Thank you so much! Really fast response, thank you so much and I’ll remember that for next time!

    Frank

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2016 at 14:13

    You are welcome!

    Regards

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