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Viewing 30 posts - 28,231 through 28,260 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 10:19

    Hello,

    Are you talking about active thumbnail? http://prntscr.com/desbv1
    It has opacity to highlight which image is active. I can remove it if you don’t like.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 10:03

    Hello,

    You are using the old version of our theme. This issue was solved. Please, update the theme to latest version.
    Keep in mind that beginning from version 3.0 our theme requires activation (1 license per 1 live domain). That’s why after theme update you need to skip Setup Wizard and go to Theme Options to activate theme. Don’t forget to backup DB and files before theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 09:45

    Hello,

    Sorry for some delay in answering.

    First of all, I would ask you to check this issue with default theme:
    1) Go to Appearance > Themes > install and activate official WooCommerce theme Storefront.
    2) Go to Products > create test product and upload the new image for this product. Then try to delete it and check if all the files were deleted. Do the other actions to reproduce problems that you mentioned above.
    3) Reply back if you have the issue persists with our theme only! We are able to fix the problem only in case it appears with our theme only. If you have the same problem even with default theme it means you need to check WP and plugin settings.

    Waiting for your reply.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 09:18

    Hello,

    Unfortunately, OpenSSL 0.9.8 doesn’t support either TLS 1.1 or 1.2, and this support cannot be added. You need to contact your hosting provider and ask what they can offer you to solve this issue. Because we can do nothing, I’m very sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 18:50

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 18:34

    Hello,

    First of all I would ask you to do all the changes in the child theme or use Theme Options > Styling > Custom CSS to add your custom CSS styles because you will lose all your changes after update in future. To avoid this problem, please, use child theme https://www.8theme.com/documentation/docs/child-theme/

    1. By default, we have 78px and I don’t see any issue on our demo. Could you provide me screenshot of the problem?

    2. If you plan that customers will use more than 3 symbols in quantity field you can add this custom code in child theme style.css.

    3. Yes, if you need to make it bigger you can do this using custom.

    And now the problems:
    1- Could you, please, provide me the link to the page where we’ll be able to check this issue. Do you have this problem with Edge browser?
    2- Choose Use shortcode in Wishlist settings http://prntscr.com/dejurt to fix this issue
    3- You have the styles for some pages http://prntscr.com/dejxsh and don’t have them on blog page http://prntscr.com/dejy7s You are using UA for VC plugin and its element. Unfortunately, this element works only if you use it on the page (UA check the page and if UA elements are found then it enables necessary scripts) and doesn’t work for the static blocks (it does not have such control for the Static Block). On the single product page very likely you use UA elements, that’s why this page has necessary scripts and element in popup also works. But there is no UA element on Blog page and that’s why there are no necessary scripts. I have replaced the UA element by default VC element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 17:57

    Hello,

    Take my apologies for the delay in answering!

    1. I checked the widget areas and don’t see problem to add content into Left top bar http://prntscr.com/dej3dk
    If you want to have Default Sing in link then keep this options enabled in Theme Options > General > Header Settings and then your custom My account menu should not have levels http://prntscr.com/dej7bd

    2. At present, you can use color scheme – light/dark. In next update, we’ll fix the issue with Footer Links color settings. Or use the following custom in Theme Options > Styling > Custom CSS

    .template-container .template-content .footer a, .template-container .template-content .footer .vc_wp_posts .widget_recent_entries li a {
        color: #dd3333;
    }
    .template-container .template-content .footer a:hover, .template-container .template-content .footer .vc_wp_posts .widget_recent_entries li a:hover {
        color: #29893a;
    }

    3. Please, fix the moments related to your server http://prntscr.com/dejgqk and http://prntscr.com/dejh7s
    Also, use the cache plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 16:41

    Hello,

    I’m glad that my answer was helpful. Feel free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 16:39

    Hello,

    First of all you need to check the content on your site:
    – disable plugins that you don’t use http://prntscr.com/dehpxu
    – optimize images http://prntscr.com/dehqqd there are special services for the image optimization, https://kraken.io/ for example. You’ll be able to install special plugin for the WP and optimize all the images you have
    Also, solve the moments related to your server http://prntscr.com/dehsn2
    I have deactivated your cache plugin and installed W3 Total Cache. It gives the better result for your site, but you still should solve the problem with images
    http://prntscr.com/dei9t1
    http://prntscr.com/deiaet
    https://gtmetrix.com/reports/twojezabawki.eu/jdFO5EcB

    Besides, when I test your site with Chrome tool your speed results are not bad http://prntscr.com/deifdn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 15:23

    Hello,

    I have created the main examples of our vertical menu.
    Keep in mind:
    1) When you have the following issue http://prntscr.com/deg4f2 either change the height of the menu item http://prntscr.com/deg5gv or change the number of columns http://prntscr.com/deg5zn
    Everything depends on design you have

    2) To add the following item http://prntscr.com/desi7a I have used widget area http://prntscr.com/dehfko + static blocks feature http://prntscr.com/dehgb2 and http://prntscr.com/dehgq2

    Let me know if you need any other instructions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 14:41

    Hello,

    Added the following code in custom CSS

    /*--- Order fix from 8theme ---*/
    .woocommerce-MyAccount-content .commentlist.notes {
      margin-bottom: 40px;
    }
    .woocommerce-MyAccount-content .commentlist.notes li {
      padding-bottom: 1em;
      margin-bottom: 1em;
    }
    .woocommerce-MyAccount-content .commentlist.notes li:last-child {
      border-bottom: none;
      padding-bottom: 0;
      margin-bottom: 0;
    }
    .woocommerce-MyAccount-content .commentlist.notes .comment-text {
      padding-left: 0;
    }
    .woocommerce-MyAccount-content .commentlist.notes .comment-text .meta {
      font-size: 0.9rem;
    }
    .woocommerce-MyAccount-content .commentlist.notes .comment-text p {
      margin-bottom: 0;
      font-size: 1.14rem;
    }
    .woocommerce-account .woocommerce h2 {
        padding: 1.2em 0;
        border-top: 1px solid #e6e6e6;
        border-bottom: 1px solid #e6e6e6;
        text-transform: uppercase;
        font-size: 1.5rem;
        margin-bottom: 1.79em;
        border-bottom: 2px solid #1e1e1e;
    }
    .woocommerce-account header.title h3 {
        font-size: 1.5rem;
    }
    .shop_table.order_details, .shop_table.customer_details {
        border-top: none;
    }
    mark {
        background: #dbf0c0;
    }

    Also will be fixed in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 13:22

    Hello,

    We’ll fix it in the next theme update. Thanks for the report!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 13:22

    Hello,

    Could you, please, give me an example, so I’ll be able to reproduce the issue on our test installs and fix?
    Provide me link to page on our demo or to page on your site with the explanation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 13:16

    Hello,

    Ok. I’m glad that we made the situation clear.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 12:42

    Hello,

    Problem with map is related to error in your console http://prntscr.com/defguk Very likely because if products element sliders. I need admin panel access to find out what exactly gives this issue.

    To fix the input for the english version add the following code in the child theme style.css or in the custom CSS (Theme Options > Styling > Custom CSS)

    /*Mail Chimp*/
    .mc4wp-form .et-mailchimp input[type="email"]{
        color: #999;
        margin: 0;
        width: 100%;
        background: #fff;
    }
    .mc4wp-form .et-mailchimp input::-webkit-input-placeholder {color:#999;}
    .mc4wp-form .et-mailchimp input:-moz-placeholder           {color:#999;}
    .mc4wp-form .et-mailchimp input:-ms-input-placeholder      {color:#999;}
    .mc4wp-form .et-mailchimp input[type="submit"] {
        height: 40px;
        background-color: #df5461!important;
        opacity: 0.8;
    }
    .mc4wp-form .et-mailchimp input[type="submit"]:hover {opacity: 0.9;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 12:26

    Hello,

    ok. I have added the special class for the menu row “one-page-menu”, our script uses it for the one-page navigation. Also, I have changed the links for the menu items to the full path. I’m glad if this solution is ok for you. Have a good day.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 12:22

    Ok, great.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 12:21

    Hello,

    Could you please delete XStore core plugin and install the latest version of this plugin 1.0.10 + XStore theme version 3.1. Or provide me temporary admin panel and FTP access and we’ll do it for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 12:19

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 12:18

    Hello,

    Go to Theme Options > Import/Export > Dummy content > scroll down to the Additional pages import and find new version there http://prntscr.com/def7vi

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 12:00

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 11:57

    Hello,

    Sorry for the delay in answering.

    You have this issue because you added the featured image in the gallery http://prntscr.com/deez6q Featured image will appear in thumbnails list automatically, you don’t need to add it to your gallery.

    I have removed featured image from gallery in backend, check your product now.
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 11:35

    Hello,

    For this type of header, search is too big to include it in fixed header (there is no place to add search) and we did not do that.

    If you want to change what elements to display in fixed header you need to edit the script and include also header-widgets area http://prntscr.com/deeqyu (xstore/js/etheme.js http://prntscr.com/deeqie ) there is no other way to change the fixed header structure.

    Please, do all the changes in child theme to avoid problem with next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 11:10

    Hello,

    You can try to change it by additional customization of our search form. Copy file xstore/woosearchform.php into child theme folder and edit the parameters of wp_dropdown_categories http://prntscr.com/deeh9l

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 11:02

    Hello,

    What version of PHP do you use? It should be no less than 5.3 according to theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 10:59

    Hello,

    Thank you so much for such warm thoughts! We appreciate your choice!
    You may also leave 5 stars rating for our theme in you like it https://themeforest.net/downloads
    Feel free to ask if you need any other assistance. Thanks and have a good day!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 10:53

    Hello,

    I have checked your site and don’t understand your issue with the cart page http://prntscr.com/deeavi
    Could you explain me in more details what do you want to change: icon or button maybe? Because cart text was changed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 10:45

    Hello,

    Try this code to hide categories

    .product-information .products-page-cats {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 10:42

    Hello,

    Unfortunately, there is no option to use image for the first menu level.
    But use can do this by additional customization if you have some CSS skills, for example few lines to start

    .menu-wrapper .menu > li > a:before{
        content: ' ';
        display: block;
        width: 80px;
        height: 41px;
        background-image: url(link_to _your_image);
        margin: 0 auto 10px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2016 at 09:42

    Hello,

    Thank you for your report! We’ll fix it in our next update.

    Regards

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Viewing 30 posts - 28,231 through 28,260 (of 30,337 total)
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