Forum Replies Created

Viewing 30 posts - 28,201 through 28,230 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 15:37

    Hello,

    We had some issue with auto update option, but it was already fixed. Please, use FTP method to update your theme to version 3.1 https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 15:33

    Hello,

    Use optimized images. For example even this placeholder (1000x1000px 86KB) http://heloiise.com/wp-content/uploads/2016/11/05.jpg?id=4344 it is 86KB but you don’t need so big placeholder because max width of you block is 535px http://prntscr.com/dfmbvq If you change the size to 555x555px and save the image as for web the size will be 5KB http://prntscr.com/dfmd0e Do you feel the difference? Optimize all the images you plan to use for your site. There are a lot of optimization services, https://kraken.io/ for example and etc. Also, there are a lot of information about image optimization on the Internet. You should understand that every excess KB slows down your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 15:16

    Hello,

    I don’t see link for the twitter icon in the code. Please, go to Appearance > Widgets > and check if you added the correct url for your twitter icon. Or provide me temporary admin panel access to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 15:08

    Hello,

    No, that text appears on Cart page when the cart is empty. To change the mini cart text use translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 15:07

    Hello,

    Does it work with official WooCommerce theme storefront?
    Please, check if problem appears with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 15:04

    Hello,

    This is WooCommerce plugin widget. Please, go to Appearance > Themes > install and enable default WooCommerce theme Storefront and check how this widget works. Reply back if the problem persists with our theme only.

    We’ll be able to fix the problem only in case issue appears with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 15:01

    Hello,

    To make plugin work with our theme you need to add a number of special settings.

    Go to Settings > WooCommerce Infinite Scroll
    Find Selector settings and change to:

    Content Selector: .products-loop
    Item Selector: .product
    Navigation Selector: .after-shop-loop .pagination-cubic
    Next Selector: .after-shop-loop .pagination-cubic a.next

    http://prntscr.com/d70bnt

    Find Advanced Settings > On Pagination End

    etTheme.loadInView();
    jQuery('.filter-wrap .pagination-cubic').hide();

    http://prntscr.com/d70bu6

    All the other settings you may choose according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 15:00

    Hello,

    As I can see you have added widget into Prefooter widget area http://prntscr.com/dflxka (Appearance > Widgets) Unfortunately we don’t have bg color options for the prefooter area. Eiter use Footer widget area or use Static Block to create prefooter layout and add the color for the prefooter row.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 14:13

    Hello,

    According to theme requirements, we would recommend to have PHP Memory limit 128M or greater
    https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Also, go to Plugins > and keep enabled only plugins that you use. List of required plugins for the XStore theme you can find here https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    To speed up your site also use the cache plugin, we prefer W3 Total cache but you may use another cache plugin if you don’t like Total cache, use optimized images.

    Some other tips you can find here https://www.8theme.com/blog/5-foolproof-ways-to-speed-up-your-wordpress-website/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:54

    Hello,

    Provide me temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:44

    Hello,

    To change the size of product images go to WooCommerce > Settings > Products > Display > Product Image Sizes. Don’t forget to install Regenerate thumbnails plugin and Regenerate thumbnails after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:30

    Hello,

    Do you use cache plugin? In this case you see the old version when you are not logged in. You need to clean cache after changes. I would suggest you to disable cache plugin on development stage.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:25

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:24

    Hello,

    I don’t see arrows for the main slider. Unfortunately, Revolution slider does not have the option to change the arrow size for different devices but you can hide or show the arrows for different resolutions http://prntscr.com/dfkrls

    Detailed documentation of Revolution slider you can find here https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:18

    Hello,

    If you have added custom post type for products then you need to copy into child theme and edit xstore/woocommerce/single-product-content.php file to show your label there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:10

    Hello, @ridley

    Thank you for your feedback.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:09

    Hello,

    You can do this using WooCommerce plugin translation files http://prntscr.com/dfklrj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 13:06

    Hello,

    Go to Menu > create menu for wishlist page http://prntscr.com/dfkk79 . After that go to Appearance > Widgets > create Custom sidebar and add Custom menu widget into this new sidebar, choose menu that you have created.
    Then go to pages > edit Wishlist page > and choose Custom sidebar for your Wishlist page http://prntscr.com/dfkkmd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 12:40

    Hello,

    Could you, please, provide me the design of mega menu that you plan to create and I’ll explain to you how to create it.

    By default to create mega menu you should chose design type – Mega Menu and number of columns for the first level. And then just add the second level – column title and 3-d level – column content. In our mega menu, you can use Widget areas, images to create promo blocks.

    Secondary menu also has mega menu height option. For example, if you don’t want to have 2 sections in the first column http://prntscr.com/dfk9lk but like 4 columns instead then you need to decrease the height value in menu settings and choose also 4 columns.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2016 at 08:14

    Hello,

    You are using the old version of our theme. This issue was solved in newest versions. Please, update the theme to latest version.
    Keep in mind that beginning from version 3.0 our theme requires activation (1 license per 1 live domain). That’s why after theme update you need to skip Setup Wizard and go to Theme Options to activate theme. Don’t forget to backup DB and files before theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 13:33

    Hello,

    Oh, I see. You need to create variable products https://docs.woocommerce.com/document/variable-product/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 12:07

    Hello,

    1) To change the footer color go to Theme Options > Styling > Footer > change the color of background, paddings etc http://prntscr.com/det3gi

    2) Go to Appearance > Widgets > drag&drop 8theme Social Link into Right Top bar widget area http://prntscr.com/det40y

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 12:00

    Hello,

    By default, Brand is displayed in the sidebar on single product page http://prntscr.com/det1zf . Go to Theme Options > E-Commerce > Single Product Page > Sidebar position and choose the position of your sidebar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 11:56

    You are welcome!
    I’m so glad to hear such a warm thoughts! We appreciate this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 11:39

    Hello,

    Go to Products > edit product > scroll down to the 8theme Product Options and choose image for the size guide http://prntscr.com/desw96

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 11:36

    Hello,

    Unfortunately, it’s the compatibility problem of our Quick View option and with YITH WooCommerce Zoom Magnifier plugin http://prntscr.com/desua0 and we can’t fix it. You can either disable plugin or disable our Quick View.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 11:26

    P.S. You site looks very nice. Thank you for choosing our theme!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 11:25

    Hello,

    Please, update your theme to version 3.1. We have added the option to enable/disable our custom post types in new version of XStore Core plugin and theme but you use new version of plugin and old version of theme and don’t have this option in Theme Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 11:03

    Hello,


    @ap1011
    if you would not mind I prefer to leave these screenshots for other users who faced the same problem, I have removed the screenshot with your logo, so we don’t have any public screenshots of your logo or URL.
    To change the title go to Theme Options and you’ll find some additional settings for the Secondary menu http://prntscr.com/desdy5


    @shazisno1

    You need to create new menu – Secondary menu if you want to have vertical menu before the main menu http://prntscr.com/desdiu

    In Theme Options you’ll find some additional settings for the Secondary menu http://prntscr.com/desdy5

    I have created few examples of the secondary menu items on your site but can’t finish them because of the same limit as the previous user had http://prntscr.com/ddagay , please, increase PHP max input vars to 5000 or 8000

    Let me know if you have any other questions or need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2016 at 10:21

    Hello,

    Are you talking about active thumbnail? http://prntscr.com/desbv1
    It has opacity to highlight which image is active. I can remove it if you don’t like.
    Add the following code in custom CSS

    .thumbnails-list .active-thumbnail li {opacity: 1;}

    Regards

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    Viewing 28,230 results - 28,201 through 28,230 (of 30,337 total)
Viewing 30 posts - 28,201 through 28,230 (of 30,337 total)
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