Forum Replies Created

Viewing 30 posts - 26,491 through 26,520 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 15:23

    Hello,

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
    General site speed depends on many factors. Below you’ll find main of them

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    4) Server/Hosting.
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 15:17

    Hello, @flatliner,

    The secondary menu uses vertical alignment and if the column has the space below it will show the next item there. Use height option http://prntscr.com/f4flit to set the smaller height for your mega menu and move the next item in next column.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 14:54

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 14:41

    Hello,

    Replace by the following

    #reviews .verified {
        font-size: 1.2rem;
        display: inline-block;
        padding-left: 5px;
    }
    #reviews .meta time {
        display: block;
    }
    #reviews .meta strong {
        display: inline-block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 14:37

    Hello,

    Check the Slide settings http://prntscr.com/f4fs6b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 10:48

    Hello,

    We’ll fix it in next theme update.
    Add the following code in Custom CSS to fix it on your site.

    #reviews .woocommerce-review__verified.verified {
        font-size: 1.2rem;
        display: inline-block;
        padding-left: 5px;
    }
    #reviews .meta time {
        display: block;
    }
    #reviews .meta strong {
        display: inline-block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 08:22

    Ok. I’m glad that problem was solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 08:20

    Hello,

    Bug was related to Disable Zoom option. We have fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2017 at 08:16

    Hello,

    Sorry for such a long delay in answering.
    I suppose your problem is related to your rewrites rules. Please, contact your hosting provider and solve the problem with rewrites because your WP is located in the subfolder but you redirect it to the main domain. That’s why you have the home page with the default theme and subitems with our theme activated. But this problem is not related to our theme or plugins, you may enable default Storefront theme and check, the situation is the same.

    Once you solve the problem with rewrites check the problem with composer and reply back if the issue still persists.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 19:25

    Hello,

    We have the Ajax only for the pagination and grid/list switcher on the shop page. It does not work for the category even on our demo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 19:22

    Hello,

    Either choose the 2 items per view in carousel settings or choose the vertical layout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 19:19

    Hello,

    Could you provide error logs from your server? What errors do you have there? We need more detailed information from your hosting provider about errors that makes your site down. We’ll check these errors and we’ll be able to understand if this could be fixed and how.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 19:15

    Hello,

    Sorry for the delay in answering.
    Are you talking about woocommerce sorting option on the Shop page http://prntscr.com/f44tzk ? This is not our theme feature this is default WC sorting and we don’t have any special options for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 19:03

    Hello,

    These are requests about products to your DB.
    If you are interested in DB optimization you may contact https://wpkraken.io/?ref=8theme
    Because our support does not include optimization services, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:57

    Hello,

    Problem on your Shop page is related to one of the third-party plugins that did not come bundled with our theme. Try to disable them one by one and check which one makes the problem. Besides the same situation even if you enable default theme, seems one of your plugins is not compatible with the new WC version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:49

    Hello,

    It looks like some cache. Could you, please, also provide me FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:48

    Hello,

    Try the following Custom CSS and change the styles according to your needs

    .single-product .template-container .page-wrapper {
        background-image: url(https://www.8theme.com/demo/xstore/handmade/wp-content/uploads/sites/33/2017/02/category-decoration-bg.png);
        background-repeat: no-repeat;
        background-size: contain;
        background-position: top center;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:42

    Hello,

    2) http://prntscr.com/f44cud Have you sorted out?
    3) Actually, before the update, there was no brand title at all, only the brand image but we have added the option to show the title and description http://prntscr.com/f44drv if you don’t want to show it then just disable.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:35

    Hello,

    Because it was disabled in page settings http://prntscr.com/f44alu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:32

    Hello,

    Could you provide me link to page with padding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:29

    Hello,

    As I can see you have found how to enable the cart. Do you need any other help?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:27

    Hello,

    As I know there is no such option by default. Detailed information you may ask on WooCommerce support forum because we are able to help you with XStore theme options and features only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:22

    Hello,

    I understand you but we’ll be able to help you only in case if this issue appears with our theme only and if these notices disappear when default theme is activated.
    Check the credentials that you provide because I got HATA: Geçersiz kullanıcı adı.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:12

    Hello,

    Use fixed header logo option to upload logo for the opened version of this header type.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:10

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:05

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:00

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 18:00

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 17:59

    Hello, @mxwealth

    Provide me correct FTP and admin panel access to find out why Massive Addons creates the problem on your site. We don’t have this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 17:58

    Hello, @ibuyukarslan

    I won’t be able to help you if I can’t connect to your server. I get the following response

    Status: Resolving address of lupa.com.tr
    Status: Connecting to 94.138.203.200:21…
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Please, contact your hosting provider and ask why we can’t connect to your server.

    Regards

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    Viewing 26,520 results - 26,491 through 26,520 (of 30,391 total)
Viewing 30 posts - 26,491 through 26,520 (of 30,391 total)
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